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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
My book came right on time and exactly as described
This was a gift for my son, he loved the book. Fast shipping.
My book arrived on time and was in great condition. The price was right as well.
My books were sent on time and were in great shape
Quick reliable service. Order with confidence. Great selection.
Book arrived in a timely manner and was in good shape, as described. Excellent transaction.
I needed to sell some textbooks to make space on my shelves. It worked out well. Thanks
Book purchased was like new and may have been brand new but what caught my attention was the fact that it was over half the price of everywhere else. Would do business with this entity again.
Quick and easy, would recommend. Offered good price for my book.
I ordered my nec code book thru booksrun.com after reading about them online...they make sure the book you're ordering is original and not a fake book. I received my book in 5 days just like they said in great condition. Thank you so much!
My order came very promptly, and they were well wrapped.
I ordered an art book. It arrived the day before it was supposed to come and in fine condition
Quick service and I would use it again The book arrived in good shape as advertised.
Book specifically said FIRST EDITION but it was in fact the 21st printing. I thought twice about buying it but the listing said FIRST EDITION. I wouldn't have wasted my time or money on buying the book if it was advertised correctly. I'm sure that I'll get some good excuse as why they said it was a first edition when it was not and it is their discretion to ship…blah, blah, blah…Big Box Bookstores don't offer what a Brick & Mortar can.
I rented a book that to purchase would have been expensive. I received it quickly and when it was time to return it the process was simple. I saw your advertisement to buy books and sold you 3 for a fair price and that process was also simple. Would definitely recommend BooksRun
I rented a technical book from BookRun because it was so expensive the entire process was so simple. After renting a book I found out they did buybacks. So I looked into it and they offered me a fair price and paid for the shipping. It was a great experience and they were very easy to deal with
I had an issue with a book and booksRun was very helpful in helping me with resolving the issue.
Got what I asked for in the condition that was acceptable.
Thanks for sharing your opinion with us, Dianne. It's such a pleasure to do business with you! - BooksRun Team
The website quoting process and the mailing process were simple. It just takes too long for USPS to deliver, this causing a delay on when you have access to funds.
Thanks for the feedback, Leslie! Hope to see you again doing business with us! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team