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BooksRunReviews 3,023

4.4

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


booksrun.com
Brooklyn, NY, NY
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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
296
value
299
shipping
291
quality
285
This company responds to reviews on average within 20 days
New York
1 review
0 helpful votes
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Speedy and supportive
April 22, 2024

My book came right on time and exactly as described

Date of experience: April 12, 2024
Arizona
1 review
0 helpful votes
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Love the book.
April 22, 2024

This was a gift for my son, he loved the book. Fast shipping.

Date of experience: April 12, 2024
New York
2 reviews
0 helpful votes
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Great quality
April 22, 2024

My book arrived on time and was in great condition. The price was right as well.

Date of experience: April 12, 2024
Louisiana
1 review
0 helpful votes
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I found the textbooks I needed
April 21, 2024

My books were sent on time and were in great shape

Date of experience: April 11, 2024
Maryland
1 review
0 helpful votes
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Good experience.
April 21, 2024

Quick reliable service. Order with confidence. Great selection.

Date of experience: April 11, 2024
Iowa
1 review
0 helpful votes
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Nothing to complain about
April 20, 2024

Book arrived in a timely manner and was in good shape, as described. Excellent transaction.

Date of experience: April 10, 2024
North Carolina
1 review
0 helpful votes
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Quick and Easy
April 20, 2024

I needed to sell some textbooks to make space on my shelves. It worked out well. Thanks

Date of experience: April 10, 2024
Virginia
1 review
0 helpful votes
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Satisfaction
April 20, 2024

Book purchased was like new and may have been brand new but what caught my attention was the fact that it was over half the price of everywhere else. Would do business with this entity again.

Date of experience: April 10, 2024
Massachusetts
1 review
0 helpful votes
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Resell book
April 20, 2024

Quick and easy, would recommend. Offered good price for my book.

Date of experience: April 10, 2024
Nebraska
1 review
0 helpful votes
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Love booksrun
April 19, 2024

I ordered my nec code book thru booksrun.com after reading about them online...they make sure the book you're ordering is original and not a fake book. I received my book in 5 days just like they said in great condition. Thank you so much!

Date of experience: April 9, 2024
Louisiana
1 review
0 helpful votes
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First Timer
April 19, 2024

My order came very promptly, and they were well wrapped.

Date of experience: April 9, 2024
Wisconsin
1 review
0 helpful votes
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All good
April 19, 2024

Book arrived in time in good shape. Very good. Satisfied.

Date of experience: April 9, 2024
Connecticut
1 review
0 helpful votes
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Good place to buy books
April 19, 2024

I ordered an art book. It arrived the day before it was supposed to come and in fine condition

Date of experience: April 9, 2024
Texas
2 reviews
0 helpful votes
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Satisfied
April 19, 2024

Quick service and I would use it again The book arrived in good shape as advertised.

Date of experience: April 9, 2024
Maine
1 review
0 helpful votes
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Very Disappointing at Best!
April 19, 2024

Book specifically said FIRST EDITION but it was in fact the 21st printing. I thought twice about buying it but the listing said FIRST EDITION. I wouldn't have wasted my time or money on buying the book if it was advertised correctly. I'm sure that I'll get some good excuse as why they said it was a first edition when it was not and it is their discretion to ship…blah, blah, blah…Big Box Bookstores don't offer what a Brick & Mortar can.

BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Minnesota
1 review
0 helpful votes
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Good job
April 19, 2024

Got the book reasonably quickly and in good shape. Don't have anything to add to that.

Date of experience: April 9, 2024
Illinois
1 review
0 helpful votes
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Renting and selling
April 19, 2024
Updated review

I rented a book that to purchase would have been expensive. I received it quickly and when it was time to return it the process was simple. I saw your advertisement to buy books and sold you 3 for a fair price and that process was also simple. Would definitely recommend BooksRun

Date of experience: April 9, 2024

Buy Rent and sell
March 12, 2024
Previous review

I rented a technical book from BookRun because it was so expensive the entire process was so simple. After renting a book I found out they did buybacks. So I looked into it and they offered me a fair price and paid for the shipping. It was a great experience and they were very easy to deal with

Date of experience: March 12, 2024
Canada
2 reviews
0 helpful votes
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Responsive to customers inquiry
April 19, 2024

I had an issue with a book and booksRun was very helpful in helping me with resolving the issue.

Date of experience: April 9, 2024
Vermont
1 review
0 helpful votes
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Just what I ordered
April 19, 2024

Got what I asked for in the condition that was acceptable.

Date of experience: April 9, 2024
BooksRun S. BooksRun Rep
over a year old

Thanks for sharing your opinion with us, Dianne. It's such a pleasure to do business with you! - BooksRun Team

Minnesota
1 review
0 helpful votes
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Fair
April 19, 2024

The website quoting process and the mailing process were simple. It just takes too long for USPS to deliver, this causing a delay on when you have access to funds.

Date of experience: April 9, 2024
BooksRun S. BooksRun Rep
over a year old

Thanks for the feedback, Leslie! Hope to see you again doing business with us! - BooksRun Team