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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
The book arrived quickly and in a good condition. I am happy with the service.
The book came fast and was in great condition. I would purchase from BooksRun again.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
The title says it all! This is a trustworthy company to purchase from.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Great condition used book(s), prompt shipping, good value
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
My order was received promptly and in very good condition.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
These books were a gift. They arrived promptly and as far as I know they were enjoyed.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
My books arrive on time and in the condition described!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Easy ordering, good service and value. Quick shipping
Such a pleasure to do business with you! - BooksRun Team
The book was clean and arrived quickly! I'm very pleased with my experience.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I would use the service again, the packaging was good and the book arrived on time. I received no communication nor had any problems.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Item as described; arrived in good shape. Would use again.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
My book arrived earlier than promised, and in good condition. The price was great. Thanks!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Books run was easy to do business with, only wish they accepted more older books.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Quick and easy experience, will certainly be using this site again!
We are glad to hear that you are happy with the item received! - BooksRun Team
Very good book. The book was shipped fast and arrived on time. No problems. I would buy from this seller again.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
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Such a pleasure to do business with you! - BooksRun Team
I ordered a book. I got the book I ordered. Amazing!
That’s amazing to work with you as our valued customer! - BooksRun Team
Item arrived in a timely fashion, in excellent condition
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Very easy transaction, smooth rental and return, affordable pricing.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
It's so great to shop such a variety of books at reasonable prices
We are so glad to hear that! Already looking forward to doing business with you again, Diane! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team