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BooksRunReviews 3,023

4.4

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
296
value
299
shipping
291
quality
285
This company responds to reviews on average within 19 days
Florida
1 review
0 helpful votes
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Good experience
April 1, 2022

It was a good experience because I just had to sent the books and wait for them to arrive, and it was very fast

Date of experience: April 1, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review, Stephanie! We are glad you liked our services. - BooksRun Team

Puerto Rico
1 review
0 helpful votes
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They offer sell back from PUERTO RICO
March 24, 2022

I was looking for a buyer to buy my used books but none wanted to offer shipping from PR (an USA territory with same fees on USPS services) so these people handed my order perfectly!

Date of experience: March 24, 2022
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team

Indiana
4 reviews
0 helpful votes
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Arrived promptly, beautifully and safely packed. I have been looking for this interesting item for a while and finally found it with them... thanks! [Let them do the same for you!]

Date of experience: March 18, 2022
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

Nevada
1 review
0 helpful votes
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Great website
March 18, 2022

My son bought a used book and it got here on time. I paid a little extra to get it faster since he needed it and it was worth it.

Date of experience: March 18, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience with us, Yolanda! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Alabama
1 review
0 helpful votes
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This was an important 1937 American title having won the Pulitzer Prize that year, and the paperback was last printed in 2004. New, even the paperback would have been a little steep for my causal reading. So getting a good used one was what I needed. Well, my book arrived fast. It is in great condition and at was a Great price. Now I know your direct website address. Awesome.

Date of experience: March 17, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for such amazing feedback, Joyce! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team

Arizona
1 review
0 helpful votes
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Book is great
March 15, 2022

Book is in great shape. Some writing in it, but I don't mind d. It's for my contracts class. Thank you!

Date of experience: March 15, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team

Canada
1 review
0 helpful votes
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Extremely good.
March 13, 2022

My boyfriend had gotten me a book set for valentine's day, but we didnt realize that we were missing a book. I found this website online and bought the book I was missing, it was delivered pretty fast and it was in amazing quality for being a "used" book. I'm happy with my purchase and I definitely recommend this website!

Date of experience: March 13, 2022
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Great Reading!
March 10, 2022

The Book I ordered from BOOKSRUN came in perfect condition and arrived sooner than expected. Great book site.

Date of experience: March 10, 2022
BooksRun S. — BooksRun Rep
over a year old

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

New York
1 review
0 helpful votes
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My booked has been marked "approved for shipping" for weeks, but I know for a fact it was delivered. I've contacted customer support twice, and haven't heard back. Their Live Chat function is a joke. You can stay on there as long as you want and you won't receive a living person. Good luck.

Date of experience: March 4, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Stephanie,
We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team

New York
1 review
0 helpful votes
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Good
February 24, 2022

Only one of the books I ordered came. The other was refunded shortly after. Other book came in on time.

Date of experience: February 24, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review, Sheri! - BooksRun Team

Indiana
1 review
0 helpful votes
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The reason that the price is so cheap to buy books from this company is because they scam the people that sell them the books. They labeled my unopened book as water damaged. What a joke!

Date of experience: February 23, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Layne,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team

Oklahoma
1 review
0 helpful votes
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Great Experience
February 22, 2022

I had a great experience selling my textbooks to them. They were fast with the review process and made it super easy.

Date of experience: February 22, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review, Jasmine! We are glad you liked our services. - BooksRun Team

Illinois
1 review
0 helpful votes
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On Time
February 22, 2022

They got my rented book to me quickly and on time. It was reasonably priced and I will definitely be purchasing from them again.

Date of experience: February 21, 2022
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

Rhode Island
1 review
1 helpful vote
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Never received a book and was not offered a refund
February 20, 2022

I would absolutely avoid this company. I ordered a book rental over one month ago, and it's still sitting in the same location in the state the books ship from. Customer service is entirely unhelpful and did not make any real effort to get me that book or refund me for a product I did not receive.

At this point, I am paying to have this book for a rental period that is 25% over, and I've already had to buy another book last minute at 3x the price of the booksrun option so I had the text for my class.

Date of experience: February 20, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Ralph,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team

Massachusetts
1 review
0 helpful votes
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Very impressed
February 18, 2022

I am very impressed with the quality of the book I received and also the price of that book. The process was quick and I will definitely be back to buy more books! (and maybe even sell some!)

Date of experience: February 18, 2022
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

Michigan
1 review
0 helpful votes
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Great condition and great price
February 18, 2022

Definitely a great price and condition for the book. And shipping wasnt too bad either. This site is a great option for people who are looking for books and want to save some money.

Date of experience: February 18, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team

North Dakota
1 review
1 helpful vote
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Stolen books
February 17, 2022

During an attempted sellback, Booksrun claimed books were counterfeit, disabled my account to deny access to order and took "ownership" of all books, even those which were not claimed as "counterfeit" with no proof that they were returned to the publisher for review.

Date of experience: February 17, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Victoria,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team

Nevada
2 reviews
0 helpful votes
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Rented a textbook. Used book. Sent book back. Almost six months later, I am charged full price for the book. Apparently they eventually decided they did not get it back after all--after two weeks it "went into collections"--without them ever notifying me they had not gotten a book and had to "collect." Five months later they simply charged the credit card they had on file, which they could have done at any time.

But, of course, doing "collections" without even informing me they never got their book and waiting five months to do so also means I've got to waste time digging for a receipt I had five months ago instead of one I had two weeks ago.

This way they get the rental fee, the price of the book and their "collection" fee. And why is it "collection" when it's just Booksrun charging the CC they have on file? Seems like a nice way for them to make a very tidy profit off of a used textbook whose edition is about to go defunct...

Date of experience: February 17, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Lissa,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team

Georgia
1 review
0 helpful votes
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FAKE QUOTES!
February 15, 2022

Bait and switch scheme. They make you pay to get your books back! I was skeptical because many other reviews discussed the price adjustment. However, I tried to sell several books that were in nearly brand new condition (first year issue). Some valued over $100 and when received they changed the price to $30-40. SELL BEWARE. "Good" reviews seem to be fake.

Date of experience: February 15, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Julian,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team

Florida
3 reviews
3 helpful votes
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Disappointed
February 14, 2022

I expected the book binding to be of much better quality! The book itself was good, but the binding quality was cheap. I paid entirely too much money for it!

Date of experience: February 14, 2022
BooksRun S. — BooksRun Rep
over a year old

Dear Michael,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team