BooksRunReviews 3,023

Very bad experience, sent a very expensive hardcover along with a soft bound book, were both in near perfect condition, my son hardly ever opened.
Quoted $87/$7 made counter offer upon receiving of $30/$2. No thank you! Scam. Had to pay overcharge to return them to me. Will sell on my own, but at that offer they could sit on my shelf before I left them keep it.

I returned a book and they sent me a $25 charge for water damage. The picture they included didn't show water damage either. I've tried everything I can to dispute it but cannot get ahold of their customer service. I absolutely will not be using them again and reported them to my schools bookstore and they are being removed as an approved 3rd party provider because this is not the first occurrence brought to their attention by students. Use valore! Returned a different book at same time as my booksrun one and has no problems

I sent them several books to sell and got a reasonable quote. However, they adjusted the price of one of the books because it was in "Acceptable condition". I accepted the quote but there were two other books that just show as 0 quantity and Booksrun is not paying me for those books. I am absolutely certain that I sent these books in. I sent an email to them and received no response. Avoid using this company, they will scam you.

I have sold 8 textbooks to booksrun over the last year and a half. It the best offers I have found for my used textbooks and the shipping is super simple. I have not had any problems with them and I've recommended them to many of my classmates.

Excellent company! Easy to work with when I had a question, prompt with a reply, and they have high quality products for a value price.

I was worried seeing all the negative reviews after I mailed my books for buyback, but I had a good experience with Booksrun. They offered me the best prices for my textbooks and took more of my books than other sites. My order was also processed very quickly after it was delivered, within 2 days, and it would have been 1 day if they didn't need to check one of my books for authenticity. I chose PayPal for my payment and the money was in my account 1 day after processing which I was happy about since I was told 2-4 business days. Customer service was responsive both over email and phone when I called them to ask about my order. Be warned that the price does change based on the condition of your book (like new, good, or acceptable) and they may change the price if they find any damage. They took 2 dollars off of one of my books because of this but I think it was a fair judgment. They do take counterfeit books seriously, they put my order on hold for a day to check if one of my books was counterfeit because apparently many copies are, but they found it was authentic. Make sure to take off all stickers, check your books for signs they may be counterfeit, and follow their packing instructions. Overall I am happy with my experience.

Compared to other book buyback services, Bookrun quickly processed our books, and sent us a check for the full amount that was expected. Definitely would recommend to use them.

They will give you an extremely competitive quote, take random pictures of the books you send in, then cut your quote down to nothing. You can either accept their quote or pay $10 per book to get them sent back. Complete scam never use.

Awesome reliable company. This is the best service they shipped and order arrived two days before expected delivery.

Quick delivery for convenient price! Definitely will use it again! Quality of the book is very good!

Do not do business with this company, they refuse to own up to their mistakes and make it right and now I am out $32. I sold a textbook to this company, and everything was going smoothly until I tried to deposit the check that they sent me. The check bounced because their account through Capital One showed as closed. I was charged a fee through my bank for trying to deposit a check that bounced. I reached out to someone in customer service, and they sent me the amount of the check through PayPal but refused to reimburse me for the check bouncing fee. Instead, they blamed my bank, saying that the check was valid and somehow my bank scanned it in wrong. I have gone back to the bank multiple times and had three different people (including a supervisor) verify that the check was scanned in correctly and it is showing that the account is closed. It could be that BookRun's bank erroneously rejected the check, however that means the BooksRun need to reimburse me for the check fee and demand that their bank reimburse them. I should not have to pay for BooksRun's negligence, and yet here I am stuck with the fee for trying to deposit their bad check. I have been back and forth with their customer service for months, but they refuse to reimburse me the fee stating that "we did not charge you the fee so we are not authorized to reimburse you" and that I should "look at it from their perspective." I have provided them proof of the fee associated with the bad check as well as the check itself showing the reason it bounced since the beginning, so there is no perspective that they can take where they are not in the wrong. It is illegal to write someone a bad check, and yet this company believes that they can get away with it. At this point, I am having to investigate other legal options to get my money back and hold this business accountable for their actions since they refuse to own up to their mistakes. Stay far away from this company so you don't end up like me!

I credit BooksRun.com for a quick, hassle-free book order delivery. My ordered item was delivered in good time and in very good condition.

I needed a textbook for one of my classes couldn't find it on Amazon or any of the other websites I normally use. Bookrun had the book shipment was fast and returning the book was even easier. If I need to rent a book again I will definitely use BookRun again.

Do NOT sell your books via this website. I sent them a pristine textbook which I barely used and they told me they couldn't buy it because I forgot to take the sticker off the ISBN. I paid $9 for them to ship it back to me so I could take the sticker off and attempt to resell. I found another website willing to buy the book for $48. However, when I received the textbook back, it was completely damaged. The binding came off all the way. I contacted customer service and have received zero response. Absolutely horrible.

Books are at a good price, and arrived in time for the start of my college course. Will use again!

Very quick shipping and excellent customer service! I received my book within 3 days and it was in great condition.

They had the best price available for the nursing school books I needed. Arrived on time and I'll have them long enough to finish the quarter.

This is my first time renting out a book from them and it has been a great experience so far! They send you emails about your order & send your order out quickly! These prices are better than any others out there. The book that I received was in awesome condition! Look forward to using booksrun.com again. :)