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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I've purchased several textbooks from BooksRun this year. I was a little nervous about ordering books online since there are reports of fraudulant copies but all of the textbooks I received are high quality and were delivered very quickly. Thank you BooksRun for great service!
I ordered my textbook, and they sent me the WRONG TEXT.
Moreover, after chatting with them and emailing them I still haven't received a response.
DO NOT USE THIS SITE! They might be cheap, but be prepared to sacrifice your time chasing them down when THEY make a mistake.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
I am very upset and disappointed. I placed a rental textbook in May for my summer term course. It's July, I never received the textbook. My summer class ended. Also, I recently got charged for "extending" the textbook. I have contacted costumer service multiple times and the issue still has not been solved. I suggest to rent textbooks some where safe and with better costumer service. I want a full refund for the textbook rental and for the additional charges.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
The book arrived in perfect conditions and i am satisfied with my purchase, i recomend it thanks. AAA+
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I gave my ISBN number to the website and was quoted $56, my book was in very good condition. Once I mailed it to them and the book was in their possession they told me because it is a loose leaf edition it is only worth $2.50. If you are considering doing business with book run please do not save yourself the trouble sell your book someplace else.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
I used sellbackyourbook.com, ziffit, powells, texbookrush and ecampus no more. Ecampus is the worst of them all. Booksrun is the best. Booksrun pays the best and they don't dump your cart or lower the prices on you. They are the only trader that uses USPS. The other ones mentioned want you to schlep your heavy books to ups or fedx. Booksrun is my preferred trading partner. Please don't change a thing
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I bought a book from this company and also had to return 1. It would be nice if you could create a wallet within the in the website to return books and use that money towards a new book. I was unable to find this anywhere and had to purchase a book and now have to wait for a check is a check to be mailed.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
The item I purchased from Booksrun arrived in the mail damaged on numerous surfaces and had multiple indentations in the both covers. I attempted to resolve the matter with customer service from Booksrun but was given the runaround and communicating with them took forever. All said and done, even speaking with and executive level customer service; communication took triple the amount of time back and forth when and if she did decide to respond to my emails. Reimbursement was agreed upon but never received. I would never use this business nor recommend them to anyone... ever!
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
Sent in an estimated 280.00 book sell (14 books). They stated 5 of my books were counterfeit and had to be investigated. The books were purchased through amazon and looked exactly like everyone else books in class, so honestly unsure if counterfeit and not sure how I would know otherwise. 4 days after initial email about counterfeit books my account was deactivated and I was notified that I would not receive any of my books back or any payment and they were now the property of Booksrun. I sent in 14 books that they can now resell for straight profit. 0/10, do not recommend.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
This is possibly a scam. I sold them a textbook, used but in decent condition. Originally quoted $25 for (which I felt was already a low price... but you know how that goes). After they received it they changed my offer to $10. I could then choose to accept the new offer or pay $8.95 to have the book returned to me. Won't be using again.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
So far so good. I am hoping to receive my check in the mail anytime. This was a great option for me to make some extra money. I sent in my old textbooks that I was not using anymore and were just sitting there ready to collect dust and changed them into cash!
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
Only problem was I had to contact them once my PayPal payment was rejected. Otherwise they're perfect
Thank you for sharing your experience with us, David! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Scam they charge your card way more than the price of the book brand new.
The book is far from new.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
Absolutely do not use this company. I sent books on April 25th. They received my item on April 29th. It is now June 7th and I do not have a check yet. I called last week and spoke to Oleg. He assured me I would have this resolved in 1-2 business days. Heard nothing. I called again yesterday and got Oleg. I said the same thing and he tried to say 1-2 business days. I said I wanted an email follow up saying that we spoke because this was the 2nd time he was saying he would solve my issue. The email I then received was shocking. It was a picture of the outside of my package and a picture of a wrapped t-shirt next to it. The email stated that I sent them a t-shirt, not books. That there was nothing they could do and I should contact my post office. Absolutely disgusting. I still have my receipt from the post office and the package weighed 3 pounds. A t-shirt does not weigh 3 pounds. It's really not even about the money. I wasn't getting much for them. It's the point that they stole from me, accused me of lying, and still have my items with no compensation. Save yourself.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
I took photos of each the books that I was selling back. They sent me a photo showing water damage of only one of the books. Of course it was the book of highest value. I received video from them opening the box of books, The video shows no signs of water damage on the box or the book in question. I would definitely not sell books back to this company as this is the second time this has happened (which is why I took photos of each and every book that was sent back).
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
Company quoted $20 for 3 books (retail who knows--maybe $150 even used) and then after shipping claims the quality was too low for this initial offer. Ended up getting $10 for the three which were not highlighted, perfectly good-for-used books. SMDH
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
This site advertises a rental "Aventuras, 6th Edition. Student Edition. Supersite Plus w/ vText (24 Month Access) Online Student Activity Manual Workbook (WebSAM)" but you don't get anything but a book. I need the supersite plus access in order to do my coursework, they outright lie in their advertising and then say there is no refund on rentals! I feel totally scammed.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
I sent in my books without a packing slip, and I also didn't include all of the books I had agreed to send in my order. I reached out to customer service - they responded quickly, and said that I would still be compensated for the books I sent in even though I made so many mistakes with my shipping!
Thank you for sharing your experience, Lily! That is really nice to hear! - BooksRun Team
My Textbooks came just in time before my program, they came in great condition even though it said online it was used. It looked brand new
Thank you for the great review, Kristine! Hope to see you among our customers in the future! -BooksRun Team
They charged me full price for a damaged book which was not. I returned it perfectly fine. Avoid this company.
Greetings,
We are indeed sorry to find out that there were issues with the order in question.We always carefully examine and process the items in order to make sure they correspond to the condition specified. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.We hope for your understanding regarding the matter in question.
Regards,
BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team