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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Quick, efficient mailing of the order. Much faster than I anticipated.
Order arrived timely and in condition described. Great selection. Totally satisfied.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Book was a great read. Book came in great condition and the price was right.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I found the book to be of good quality and was pleased with the efficiency of its delivery.
Thank you for sharing your experience, Pamela! That is really nice to hear! - BooksRun Team
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Arrived on time. Book condition as described. Easy ordering.
Thank you for your review, Judith! We really appreciate it! - BooksRun Team
The book was and is in excellent condition minus a few scuffs, overall very satisfied with the time, shipping, and quality offering of the book.
Thank you for your review, Razvan! We really appreciate it! - BooksRun Team
I just received a book in the worst condition that I have ever seen. It's completely written on, had the former student's highlight in every page. Embarrassing that a company would even send out a product like this. Their response " indicates some markings and highlight " should have indicated notes, writing and highlight in every page.
We are sorry for the difficulties with your order. According to our records, a satisfactory resolution was reached on 12/30/2022 with the refund issued. - BooksRun Team
The book is more than acceptable and looks brand new. The book is in excellent conditions and the book has been delivered on time too. I will definitely buy all my books from you.
Thank you for sharing your experience, John! That is really nice to hear! - BooksRun Team
I ordered my books at Abebooks.com because the prices at BooksRun were just what I needed. The book arrived quickly and is in perfect condition.
Thank you for your positive review, Sharon! We are glad you liked our services. - BooksRun Team
They scammed me out of money and even told me if I wanted to my book back I had to pay more for shipping than they offered to pay me. Do not recommend.
Dear Dawn, Could you please contact us via email at info@booksrun.com and state issue #BRSJ12212201 We’d love to hear more about this issue in order to assist you. - BooksRunTeam
I've been a "book reader" and a" book collector" my whole life.And I guess I've also added being a "book giver". So needless to say, when one can get books that are" very good "or" like new" for a very good price it makes it all that much easier to pass them out.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
I feel like I just got robbed. The book I sent in to sell was in like new conditions with ALL the pages intact, just as when I purchased it. Then they send me an email saying they adjusted the buying price to $ZERO because of a supposedly missing copyright page? They submitted pictures which didn't show any pages torn off. And again, the book was in the same condition as when I bought it. The pictures attached are what they submitted to supposedly prove that the copyright page was torn off or missing, but you can clearly see no signs of this.
I gotta say, I had never used this site before, this was my first time, and I feel the need to tell everyone what a scam it is. They just take your books and create some bogus reason why it's worth $0 and if you want it back you have to pay close to $10 to ship it back. Wow.
We regret to hear that your order could not be fulfilled. Unfortunately, books without copyright pages are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code TITLE 18. PART I. CHAPTER 113. § 2320. Trafficking in counterfeit goods or services.). Due to this reason, wa warn our valued customers about this matter in our Terms&Conditions. - BooksRun Team
Our process of selling our slightly used textbooks was very simple. We just scanned the books in the BooksRun app and we received a price quote within seconds. We just had to package up the books and take them to the shipper who printed out the label from our QR code in the app.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The book was in better condition than I expected. And it came on time. It's awesome to find books in great condition and at affordable price.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
The whole buyback process is awesome and far better than any other buyback websites. The only issue is low prices on multiple copies.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I ordered the book and paid on november 12,2022 and received the book on december 6,2022. It took a long time from U.S.A. to Republic of Korea.
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
For the first time, I had experience with BooksRun. I was worried that the books I sent might overestimate and pay less than the expected amount. However, BooksRun works very professionally and without any delays. I will recommend BooksRun to my friends.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
The book arrived in excellent condition. Service was great!
I'm in the process of rebuilding my books that were lost in Hurricane Ian; title by title and look forward to receiving more from this seller.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
The book came very on time. Im very satisfied! This book is really helping with statistics! Thank you!
Thank you for sharing your experience, Shaina! That is really nice to hear! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review, Martha! We are glad you liked our services. - BooksRun Team