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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
According to the messages I recieved, several shipments I sent were missing books. I packaged everything sent and know it was all there. Funny jow the missing ones were some of the most valuable. I was also paid much less for a couple of books in perfect condition.
The book came in great shape and quicker than I expected.
Thank you for your review, Yelena! We really appreciate it! - BooksRun Team
I purchased several Air Fryer books from several different Sellers on the same day. Booksrun was the first to arrive and in "As-New" condition. Put them on my list of buy from or don't buy from. They, of course, went into the BUY FROM AGAIN column.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Convenient, reliable, and fast delivery. Product was listed at a great price and arrived in excellent condition.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
The package arrived in good condition as was the book.
Thank you for your positive review, Susan! We are glad you liked our services. - BooksRun Team
Grateful for BooksRun responsiveness. I bought a Christmas gift from them and didn't open the UPS shipment until 2 weeks later. I realized right away that I would have to return it and BooksRun was communicative, responsive and timely in processing my return. We (3 kids in college) use them for school textbooks too! A+++
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
The book arrived in a timely fashion, even earlier than expected--and it was beautifully and securely packaged!
Thank you!
Thank you so much for the positive review, Madeleine! - BooksRun Team
The book came as described and in the time promised.
Thank you for sharing your experience with us, Thomas! - BooksRun Team
Second time ordering from this site, book arrived earlier than expected. Brand new! Will be ordering again soon.
Thank you for your positive review, Bianca! We are glad you liked our services. - BooksRun Team
This company offers good buyback prices, free shipping and prompt payment. Very satisfied.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
It was so easy. Scanned codes and got price. Shipped box and in a few days got my money
Thank you for your review, Beverly! We really appreciate it! - BooksRun Team
Ordering and delivery service was great
Ordering and delivery service was great
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I didn't receive my package and post office doesn't have it. And I haven't received a message from booksrun that it will be re-delivered.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
After placing my order for my book, I was unable to cancel my order because the shipping date took too long and I wasn't going to have my book for my first exam. One assistant told me that I would be able to get a full refund, after waiting weeks, trying to get a hold of someone I was unable to get a refund or any help. I will never go with this company ever again, they were not punctual or helpful one bit.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
Found a book I've been looking for, for months. The used book they sent was stupidly cheap but like-new! When I reviewed other titles they have in stock, I knew I was in the promised land. What a wonderful discovery. Super-fast shipping at a very low cost. A wonderful little store!
Thank you for such amazing feedback, Jim! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
Shipping was quick and book was as described; all I could ask!
Thank you for sharing your experience with us, Gregory! - BooksRun Team
My experience with Book Run was Great. I would use them again. Smooth transaction. Quick turnaround and Item was as described.
Satisfied when the book condition was accurately graded; disappointed when the book was not in listed condition.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
I ordered a book i really wanted. They sent me one that was not the one i ordered. Same author different book.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
There was a problem with the condition of the book but it was resolved. BooksRun did work to resolve it.
We do apologize for any issues that occurred with your order due to mail carrier's irresponsibility. The issue has already been resolved with full refund issued to your account. Please check your mailbox for details regarding the transaction. - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team