From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Arrived on time, good price! Highly recommend and would definitely use again.
A hard book to find was found on BooksRun. Delivered right as scheduled. Will check and use them again.
Thank you for your review, Dianne! We really appreciate it! - BooksRun Team
Thank you for your service. Product was delivered swiftly and in great condition. I look forward to doing business again.
Thank you for sharing your experience, Shawn! That is really nice to hear! - BooksRun Team
Books run has great rental prices and it's quick and easy to get and return books. They also have competitive buy back rates that make selling your old books worthwhile.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
My book order, through a third party, was very fast. The used book from BooksRun was in very good condition. Highly recommend!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Very good. So happy to get it on time for my practice. Great. Loved it. Thank you.
Thank you so much for the positive review, Sam! - BooksRun Team
My book came before time. I thought that was awesome because it gave me a chance to get started with the reading prior to the course starting.
Thank you for the great review, Janice! Hope to see you among our customers in the future! -BooksRun Team
Book received in ample time and in good condition.
Thank you for sharing your experience with us, Ursula! - BooksRun Team
This was a great buy, book was in great condition actually, I don't even think it was used to be honest. This site saved me $60 of retail price, much appreciated!
Thank you for your review, Tanya! We really appreciate it! - BooksRun Team
Long delays and responses seem automated. I can only hope my book return is processed correctly. Keeping everything in case I need to dispute with my CC company.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
As described, well packaged, and promptly shipped. We actually recieved the book a couple of days before we expected it.
Thank you for sharing your experience, Marc! That is really nice to hear! - BooksRun Team
Service is good, with prompt communication of order status. Polybag packaging is OK, given that these are used books. Quality of the books is OK; I would describe them as Good.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The used book I received had some black marks inside and on the outside of the book. But, it didn't affect the words at all.
Thank you for your positive review, Winnie! We are glad you liked our services. - BooksRun Team
The book came in a timely fashion however it has a large, non-removable sticker plastered over the cover. The sticker advertises BooksRun. Such things are considered damage to the book. When I contacted them about this they said it was standard policy to damage all books in this manner and they had no intention to change. I'm sure not everyone will care but I for one will never buy from here again.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
I sent in a BRAND NEW textbook and it was not accepted, it was my mistake that the ISBN was incorrect. However, when they returned the book they attached a permanent sticker to it lowering the value and condition of the book. Yes, I understand that it's in their terms, but it makes absolutely NO sense.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
I ordered my book. It was very easy and was delivered very fast to my front door.
The book was in great shape and I will.continue to use your company in the future and will tell my friends.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Book not as described. Had 8 stickers under a glued down dust jacket. Asked several times for refund and call tag. No response.
We are sorry for the difficulties with your order. According to our records, a satisfactory resolution was reached with the full refund issued. - BooksRun Team
Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.Excellent service. Quick delivery.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Good condition fast delivery terrible book glad I did not pay more
Thank you so much for the positive review, June! - BooksRun Team
My expectations were met and the price was decent.
Thank you for your positive feedback, Lisa! - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Sarah! That is really nice to hear! - BooksRun Team