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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Made a purchase, book never arrived. Followed up, and I was told Its past 10 days from expected delivery date, and it was too late. So I was charged, but never got the book, and book outlet refused to follow up nor provide refund. Fradulent site. Be weary.
This site is, by far, the best book site I have been to. Their prices can't be beat online, even when buying used, and they have the best customer service of any company I have dealt with when making online purchases. As a homeschooling family, the value and selection is simply the best.
Bought something from them for Christmas gift about 2 weeks before Christmas.
It didn't ship until a couple days before Christmas. Their website makes it appear that they are in New York but in reality they are in Canada. There is absolutely no way to call them and they don't answer emails.
Now it is December 28th and I bought the item where I should have in the first place and had it in time for Christmas and now the damn thing is going to be delivered tomorrow.
If I'm home, I plan to refuse the package and put in a claim with PayPal.
They suck and their customer assistance is non existent. Forget about their stupid low prices. Pay a little more and know that you will get it.
Made an order on the 14th & 15th, says "shipped" but when you go to look at tracking, there is none. Its under "manifest data complete" theres a little bar and it is only part of the way full, not sure if that means that it is on its way to currier or what. I sent out ticket asking what that means, have not heard back. I did another today requesting a refund and the ticket was closed without ever being addressed. Checked my email too, nothing.
Update: 12/22/21 after reaching out via pay pal dispute I finally heard back, was asked to wait 10 business days for tracking to appear and usps shipping to be enroute. Explained delays due to CVD and holidays. Can not cancel order, may return unwanted books within 30 days. Lets hope I can update with a four star once books arrive.
Dan Abnett: nothing. Ken Follett: a few books. DelToro: The Shape of Water: nothing. Manga? Akira: nothing. Other titles in manga? Nothing. One of the worst sites for books.
The book arrived quickly which I was quite happy with. However it contains so many notes and markings that it is going to be very difficult to read and useless for the academic study it was intended for. I knew I was buying a used book but nothing in the listing suggested that EVERY page would be full of written-in notes.
I have yet to receive a confirmation email of shipment as stated with my order. Online it shows "shipped" but no date, tracking number, etc. Additionally, trying to submit a ticket for help results in an error. So who knows if I'll ever actually receive the item and if not, thus far, I've been unable to reach anyone.
The new site is very slow, allows searching only 1 category at a time (filter collapses upon entering 1category), and locked my device from loging in after a faulty loop of account verify codes, so I can't buy, and can't reach someone for help, a week into this and my requests are still ignored.
Horrible. Search is useless. Web design and pull-downs are too busy. Poor design. Poor execution.
Have left message in "Blog" are and also submitted a ticket. Not even sure if the ticket was submitted - no real notification to say it was, and no where found to view tickets.
Just disappointed all around.
No news on security issue.
New website is poor to say the least.
User experience is lacking.
It's like treasure hunting! I always come back to check what's available under my favorite authors and explore some craft boxes. Most books came in great condition.
I am happy, they said could be minor defects the only one I seen was one corner was slightly crushed but not enough to hurt anything other then that they are great.
Thank you for everything was excellent. It was a gift sent to a cousin and she loves it thanks so much! Perfect transaction.
It was fine. A good deal. Thanks a bunch. What more can I say?
Order was based on 1 book not shipped. Missing another. No notification. Slow shipping. Buy elsewhere.
Easy, good price. Sometimes I wish it was easier to sort the books by year published.
Great variety, easy shopping and affordable pricing! What's not to like!
Astounded and happy at the prices. There was only 1 case where the price offered on Amazon for a new copy was cheaper than Book Outlet. The cart was a bit tiresome since any change to the cart required waiting for a refresh that took a couple of seconds.
The website is easy to navigate and my order was easy to check on
This is the 3rd time I bought books from Book Outlet. Very competitive pricing and shipping is relative fast, especially considering the supply shortage we have nowadays because of COVID.
Thank you for delivering like-new books to my doorstep. Great condition! If I could change anything, it would be the delivery time. It seemed a bit long to me. Otherwise, terrific products!
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi G. S.
Thank you for leaving a review. We are truly sorry that your order did not arrive in time. We have sent you a message to assist you further with a refund.