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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The books outer packaging was excellent.
But internally the books had clearly slid around, with one book held within a larger book. No damage, but still you might want to put a light paper sheet between each book to prevent them from "eating each other."
These are advertised as new books but mine looked used. Torn covers, dogeared pages, ink on edges!
Books were ordered for my great grandson, 16 Mon old. He loves books and these were a HUGE hit with him. Selections were great, it was really hard to choose which ones to pick... Which was a good thing.
BIGGEST ISSUE was that there were 13 books in that box WITH ZERO PACKAGING! There was more than enough space for air pillows, paper, anything to stop the books from sliding and moving. I had a package come from Book Outlet before like that and thought it was a fluke. Apparently not. EVERY SINGLE BOOK HAS DAMAGE AND WAS DAMAGED DUE TO THIS. I have pictures if there's a follow up. Covers scrapped with white streaks on them, torn dusters, damaged pages, crinkled back covers, and one paperback slid into a hard back damaging the pages of the hard back and the paperback.
I love your prices, but I would still like to receive my books in undamaged state.
Minor issues:
Upon check out it took for ever to get it to switch over to a different address to deliver my order to. Not to mention that the $5 off I got didn't want to work. AND it tried to order double of everything and put items I had already removed from my cart quite a while before I settled on my order
Great deals on books! Found a few hard to find titles for my kid!
This is my first time shopping here for books and I enjoyed it. The prices are affordable and they deliver on time.
Wonderful! Will order again. Way better than Amazon for sure.
Great selection of books and the prices are extremely reasonable.
Shipped and arrived quickly. I ordered copies of a book for all members of my book club. The only disappointment was that several of them have "buy one get one half price" stickers on the cover. The adhesive is too strong to remove them easily. If I saw them in a store I would have searched and bought copies without the sticker on them.
Easy shopping, price is amazingly affordable,
And books are beautiful! Great cover!
I love the cheap prices and quality of the books. But it took forever for my package to arrive. Luckily I wasn't in a hurry.
The books were as advertised. The quality/ price were excellent. Shipping took longer than expected but I believe that was due to the postal service
Love the discount books, wish there was a bigger selection of authors for horror, romance and drama. I understand these are discount books & some authors are not as well known, just wished there were more books avail from award winning authors, authors on the new york times best selling list, etc.
I ordered a book and it was delivered in a reasonable amount of time. The website guided the steps; good job.
Wonderful experience overall. A couple of the book covers showed wear and dirt. Other than that, perfect experience.
Am retiring and was able to order 5 copies of one of my favorite books for all my coworkers at a lower cost than amazon, which was a big savings and the books were in excellent condition, thank you
Great prices and great products and great service. Who could ask for more?
Super selection of books... something for everyone. And love when there is a sale on already sale priced books!
I understood the books would not be in pristine condition, but I am not ok with getting a book that has mold everywhere.
Prompt attention to an issue of missing books by CS
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members