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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I love book outlet The prices are great and selection is terrific. I planned to only buy a few books and I ended up with 12 the last time ordered
I'm most impressed with the way the book I purchased was shipped - the wrapping was particularly effective at protecting the book while being economical.
No problem finding books and payment was quick and easy. Shipping said one to three business days; books arrived in over a week and a badly damaged box.
Easy ordering, quick shipping and great quality of books
We only received seven of the eight ordered for one of the items.
The box that. Obtained my order was too large for the number of books contained in the box. One of the books was damaged and their was no receipt for the purchase.
Can get new books for great deals and there's sales/specials, too. I've gotten store stickers on some and was able to peel it off pretty easily so no issues with these coming from stores (basically Book Outlet takes overstock from places and sells them cheap). I don't like how the books are just set in a box with no protection. My last order I received, the box was broken, one paperback was sitting inside the cover of another paperback, the edges of my books were a little messed up (probably from hitting the inside of the box), and there was even an unidentified item in there! I sent a ticket and have yet to hear back. I've included the pictures I sent in my ticket here... Overall, I haven't had any major issues ordering books through this site and will continue to be a customer if I see something I like.
The book arrived with a large scratch on the front and the back cover cut through into several pages. I didn't mind the front but the back was not good.
I just received my order, but it was one book short. I read on-line this could be because the book was no longer available due to inventory issues, which is ok. My issue is I didn't receive any communication telling me that my order would be "short."
Also, would be nice if you offered a faster shipping option other than USPS. I'm sure clients would be willing to pay more to get their order faster.
Every time I order from BookOutlet, I am never disappointed. The books are of the best quality and the prices are amazing. I will continue to order from them! Thank you, BookOutlet!
It was great, books were great, shipping box was great, everything was great.
Very easy to use their website and navigation was extremely easy to find what I wanted.
I was interested in a book and found Book Outlook! I can't wait to build my library up!
Ordered 3 oversized books. Arrived in short amount of time and books were in excellent condition! Couldn't ask for better experience. Highly recommend.
Excellent service from beginning phone call to speedy delivery.
Why pay more when this is perfect? Same quality as higher price sites
The books all have black Sharpie-type marks on the edges, and they were to be gifts. They look like used books from a college bookstore. The price was great but I am very disappointed in the condition of the books.
Everything was great. Website easy to navigate, searching and filtering was helpful instead of hindering.
New books at an excellent price. Items received within two weeks of purchase.
Several books had damage, ripped pages and covers.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julianne,
I am truly sorry you didn't receive an item ordered. We would be more than happy to look into this for you. Please reach out to our customer service team at help@bookoutlet.com
Book Outlet Team