On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Overall, my first experience with Book Outlet was underwhelming. My package arrived 15 days after placing my order, which I believe was excessive, even considering that the package was shipping from Ontario, CN to Texas, USA. Secondly, the condition of the box and packaging was horrible—the box arrived broken, completely open and unsecured through the bottom of the box. I had to count all my books just to make sure one of them had not fallen out during the transit/delivery process. In addition, the box was poorly packaged, with no packing paper, bubble wrap, or additional stuffing to ensure the pristine condition of the books upon arrival—most spines and corners of the books were damaged upon arrival. Third, ALL 26 copies of the book I ordered were dirty, covered in dust and grime. I had to wipe down every book with a multi-surface cleaner and paper towels to make them acceptable for the purpose I bought them for (to give out as gifts to clients). Lastly, Book Outlet's parent company, Book Depot, was selling the same book at half the price; I just realized it too late. Overall, a disappointing and unsatisfactory experience.
Everything went well smoothly and I don't have much else to add to that!
Great prices for books, some arrived with minimal damage but completely worth it. Not always great selection, but a few hidden gems
Prices were great but delivery and packaging were atrocious
Book Outlet is so much fun and addictive to browse through, I always enjoy my orders. Thank you for offering great prices on awesome books.
I order from very few places online because it's not always easy to know which websites are legit. You had the book I was looking for at the most reasonable price I found. Your shipping is also reasonable because some places charge as much for shipping as the price of the item. I received my book very quickly. You will be at the top of my list for future purchases.
I've purchased from the book outlet several times now. I usually buy 20+ items because the deals are so good. They have a great selection of items. I bought a bunch of highly rated cook books for my instant pot. I also bought a lot of board books and even a few toys for my baby. Its just an amazing deal every time. They ship pretty quickly and pack the box carefully. I'm happy with them and will continue to get books especially for my son as he grows!
Easy to purchase and books arrived within the week
My books got to me very quickly, especially considering they were sent from Canada to the US. The books I received were in PERFECT condition. They look and smell like just recently made books. I highly recommend this site! Each book I got was in literally excellent condition.
Fast shipping, clear and correct description of books, well done!
I am so glad I found this site for books! I have ordered TONS of books from them & couldn't be happier! They have great pricing and they ship super fast. The one time I had to call to ask a question, they answered quickly and were friendly & helpful. I highly recommend them & I will continue to order from them.
The amount of book's I've bought for $35 (what you need to spend for free shipping, which is amazing especially nowadays) is crazy! The children's book selection is amazing and that is where a majority of money has gone; however, I have bought several books for myself on there too and they have been great! They also have crazy good deals on activity books, curriculum books and activities (flashcards etc), and games/hobby activity kits! I've gotten lots of christmas and birthday gifts and everyone has loved what they received. I always check on Book outlet before I go to amazon, because if they have it the price will be better than amazon!
I stumbled on this site and I was so happy! I did place an order and I am Very Happy with my purchase. I will order from here all the time now. They hv something for everyone! I just love it!
I was honestly a little apprehensive about placing an order because the prices were so low. I was afraid the books wouldn't be good quality but everything I received was in great condition! I will definitely order again!
I like everything I've bought through Book Outlet, but I wish their search function worked just a little better.
First time ordering from ya's and it won't be the last!
I was really impressed with the condition of the books and really appreciated the way they were packaged for mailing.
Thank you so much for the great feedback. We truly hope you enjoy your books. Happy reading!
Book Outlet Team
I made a substantial order for our family's library and it was handled with such care and speed!
Each of the boxes were filled with like-new condition books, carefully protected in transit. 16 boxes down and 3 more to go! I'm so glad I found this company!
I am using the books for a centerpiece for a baby shower so that the mother goes home with a library. I found the selection excellent and am most please to support your company and have given your reference to several friends already.
Giving books for a baby give is my go to present and I will be using your services often in the future.
Lee Hausner
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are sorry your package was impacted during transit with the carrier. Please know, we offer standard shipping which is advertised as 3-10 business days and from your tracking information we can see that your parcel arrived in 6 business days. We are sorry that the books were not as expected. As for our parent company, they are for bulk business to business purchases, whereas we are for smaller purchases for individuals. Should you have any issues or concerns, we encourage you to reach out to our customer service team, as we are always happy to help.
Book Outlet Team