On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You had a perfect website and then you ruined it! You used to be able to mark multiple categories at once to search (i. E. Fiction, Poetry, Philosophy, Political Science, etc.), but now you can only pick one of those categories. It was very helpful to have this so I don't have to wade through pages and pages of kids' books, bibles, and Amish romance novels to get to see what I want. I used to check the site every night, but then started to lose enthusiasm when you changed things.
Thanks for the great service! Order was in great shape and arrived in a timely manner.
I love Book Outlet! I have placed many orders over the years and never been disappointed.
For years it's been a tradition to travel 2 hours to shop in person once or twice a year with my daughters - the old train station just makes me a happy browser. It's also just as fun to receive a box of books direct to my home - quickly and in great condition - any time I want. Thank you Book Outlet!
When I order books as heavy as Marvel omnibus. That weighs anywhere between 5-15 pounds each you would think the company would put some kind of bubble wrap or anything around the book. For protection. Well, I ordered 3 and this company puts nothing but the books so they got all beat up to the moon and back. Corners were destroyed dust jackets were destroyed and ripped. I sent them pictures of it and they said this is acceptable per our policy. After I sent them a picture of the box see below it came in as well. That was tapped by the post office so the box didn't fall apart anymore. What a joke. I'm stuck with 3 more books coming in the mail that I'm sure will be just as poorly packaged. If the company would have at least taken some kind of responsibility and said we messed up or yeah that box was destroyed and your books got damaged. I would have been more on their side but yeah never again from them no matter how much you think your saving on books.
Package was damaged when delivered 2 days late. 2 books were bent and ripped.
Thank you for your feedback! We will pass this information along for review. Please feel free to reach out to our customer service team for assistance.
Book Outlet Team
There is a great selection of product to choose from and the prices for the items cannot be beat. I presumed that the books would be used, but they were new and in fantastic condition. Shipping was not overly fast, but not slow either; I would definitely order more form this shop.
This is my go-to website to shop to adult coloring books, jigsaw puzzles, and occassionally fiction/non-fiction books.
Lots of great reads for a fraction of the price. It helps to pay attention to the USPS tracking though, to avoid wet books. The package sometimes cracks and there is nothing between the books and the cardboard.
This was my first time ordering from BookOutlet and…. It did not disappoint! I ordered a hardback book for way cheaper than the list price I am very pleased!
This was absolutely the worst packaging I have ever experienced in all my years of buying books online. Three large, heavy (and fairly expensive) books were packaged in a flimsy, oversized box without so much as one piece of paper to pad them. The end result: as would be expected, the books were mangled during transit. Dinged corners, bent covers, torn pages, warped spines, you name it. Abject waste of money. I will NEVER use this service again!
Thank you for your feedback! We will pass this information along for review. Please reach out to our customer service with photos and we would be glad to assist.
Book Outlet Team
The prices were great. Took a little while to get them but overall a great experience.
When I found out about Book Outlet I was excited. As someone who reads a lot and buys too many books, I was happy to find a site selling new books for used prices. I purchased $100 worth of books over 2 orders. It was too good to be true. 5 books came in damaged. Covers bent in half, covers almost ripped off, many pages bent. Book Outlet's return policy states that books can be returned if they are unreadable. So, you pay pay $8-$10 for badly damaged book, but you must keep it if still readable. Wasted $50.
Thank you for your feedback. We are sorry to see that some books arrived in a condition other than expected. So that we may assist you, please reach out to our customer service team by creating a ticket or submitting an email to help@bookoutlet.com
Book Outlet Team
The crossword puzzle book took longer than expected to arrive and the odd packaging was hard to open. I bought the book to give to a friend who is visually impaired, never imagining how tiny the print and crossword squares would be. I will find someone else who can use it because it's not worth the postage to return it.
Thank you for your feedback! We will pass this information along for review.
Book Outlet Team
I never heard of your company before but it somehow I found it online. I had ordered a book for me my mom and for my dad and they are in perfect shape so I am definitely recommending this place to other people.
I found Book Outlet when searching for a lower price on an item I wanted. I not only found that item for less, but also discovered many other FUN and useful products at really great prices. I ordered books, puzzle books, jigsaw puzzles, activity kits, and kids' books. There is something for everyone at Book Outlet!
Sadly, I stumbled onto your site and decided to try to buy a book from an unknown vendor. Still not sure this is a real website and unsure if I have just been robbed. Have not yet had the opportunity to reach out to the Internet world to ask if this site is BS or an actual operating business. I spent nearly $40 purchasing a book for which this company was quick to take my money, but received nothing in return. Not only did I not receive my product, this company chose to fail to issue a refund for whatever may have gone wrong. Nobody has reached out to me for explanation or solution.
Thank you for your feedback. I was glad to look into this for you and see that we issued a refund on June 10/22 as the book was being returned to us by the carrier.
Book Outlet Team
Answer: Hi there, Thank you for the question. It is generally 3 - 10 business days
Answer: I reached out via dispute with pay pal and heard back right away after waiting days and being on low priority
Answer: Hi, I ordered on Friday Jan 13.I did not get tracking info also but tracking number. But I received my goods this morning Thursday 19 in the morning. I have never waited to long for my goods.I live in Ontario also.
Answer: It could be up to 15 days but right now the shipping is taking longer due to Christmas. You could get it early and you may not. They can not promise anything. They do not control shipping. I have had no problem getting my books though and I order several. Elizabeth
Answer: NO, I do not know anyone in the United Arab Emirates.
Answer: The dust jacket could be missing or could be ripped.
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
Thank you for your feedback. We are sorry the books were not in a condition expected. Please note, we sell publisher overstock which may have some wear. Thank you for your understanding.
Book Outlet Team