Book OutletReviews 1,734

Good selection for good prices; super happy with my order :)

The book came on time and we are enjoying it. Great.

GREAT prices, easy-to-maneuver website, effortless checkout process, and the books I had ordered arrived in excellent condition. I was thrilled when Book Outlet fulfilled my order within a single business day! The one drawback, however, was that it took a month for my order to arrive. I understand that a USPS shipping partner is responsible for moving my parcel to Hawaii, so Book Outlet, itself, provided excellent customer service by fulfilling my order quickly. I will definitely be ordering more books through Book Outlet soon!

First time ordering from Book Outlet. Very pleased with the overall experience. Will definitely order from them again.

My box came crushed And taped up
Resulting in some of my books to be Damaged. I was very disappointed

The book took too long to arrive. I also thought I ordered The Lehman Trilogy play and I received the novel instead.

Finding and ordering what I wanted was quick and easy, plus the price was great!

The only complaint was that the shipping box was oversized and did not come with packing material so the box arrived crushed and the books were damaged.

Easy to order, no shipping charge & delivered in perfect shape quickly.

In your definition, what do you consider a BRAND NEW HARDBACK? What I got was a damaged book, marked with a black magic marker on the bottom pages, broken hardcover, and torn dust cover. The packaging was not torn, so this book was intentially sent this way! The least you could have done was list it as a SECOND so that the condition would be no surprise, but it was listed as a Brand New Hardback!

Books were very poorly packed, they banged around the box since there was zero packing material to keep them from doing so. And some of the books look like they were damaged before they were shipped. Can't think of why I would want to purchase from you again after that.

Books were just what I was looking for. Arrived in good condition.

Got my order quickly, price was better than other online stores, book is in good condition. Very satisfied.

One of my books was damaged, missing the first few chapters! I didn't realize this was a possibility when I ordered

The books were not packed very well and the covers got bent. It may be better if some packing materials were added to counter any shifting that may occur. Another option would have been to mail them in padded envelopes.

I initially received a defective book (started on page 59 and then repeated a number of pages). I didn't discover the issue until months later when I sat down to read the book. I knew I was out of the return period, but emailed customer service to see if I might be able to get a replacement. I was offered a credit or replacement with no shipping charges. I very much appreciate the response and action. I received the replacement book and the first thing I did was check the pages.:-)

The website was easy to use, had the books I needed

Would be better if you advised the book had been delivered.

It's rather disappointing to place an order and then only receive part of it because items have gone out of stock. Also, the lack of any protective wrappings around the books causes them to arrive with bent corners and creases. Just some paper wrapped around the books would go a long way.

I ordered eight books and six of them arrived in beautiful condition. Two of the books however, were slightly damaged. One had the dust jacket bent/crumpled at the top and slightly torn at the corners, while the other (softcover) had numerous small tears all around the edges of the back cover. This is my third bookoutlet order in a row that arrived with at least one book damaged. There was no packing material of any kind in the box, and the books were able to slide around inside the box. I love the prices and usually the quality of the books I receive from your store, but I am frustrated that every order comes with a problem and I am hesitant to recommend your site to others.