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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Book arrived damaged, the corner was smashed and bent
My experience started off well, the website was easy to navigate and placing my order was simple. It was when I received my book that I became unsatisfied with my experience. It came in an unlined paper envelope with no bubble wrap or cardboard to protect the book. As a result, the book I received had large bends in multiple places, including right in the middle of the book.
Fast easy and my books were in great condition not to mention the price was great. I'm just the type of person who enjoys holding the actual book in my hands when I'm reading it. But, I'm also realistic and know I'll never get to the library and if I do I'll never remember to return. So not spending a zillion dollars on a book is a win!
It's amazing to find new books at these prices! I was able to find so many best sellers and other books on my "To Be Read" list and spent about $5.00 on each book instead of $15-$20. AMAZING!
From book browsing to unboxing the books, I really enjoyed shopping through Book Outlet. I'll definitely be returning for more books after I read my new TBR pile.
It was easy to order and the price was great. The delivery was a little slow, probably because it was using USPS and a companion company.
The books came within about a week, good prices for what I got.
The book was easy to order and I received the book in a timely order.
I was happily surprised by the condition of the books, ordering ease and delivery time!
I was very pleased at the way my book was wrapped for delivery. The timing for arrival was adequate and the cost was fair.
First time buyer, prices are fantastic, excited when we received our first purchases.
Quick service and great prices. I have ordered from them in the past and will definitely order from them again.
I've purchased way too many books than I'd like to admit lol just because books that I've had on my wishlist else where are so affordable on this website! Also you can not beat spending $30 for free shipping, you can get so many books for $30!
I order a few books for my grandkids. They arrived in a timely manner and in great shape. I had an issue with one so I reached out to customer service and they were amazing!
Thank you for your feedback! We are so glad to hear that your order arrived in a timely manner and that your experience with customer service was amazing!
Delivery took too long. Don't have much more to say
There are so many options for great prices. The process is quick and easy, shipping is quick and staff is very useful when needed
Had an issue with the delivery of my order. Customer service was really quick to handle it and replace my order no extra charge no hassle. The books also arrived on great condition
I am thrilled with Book Outlet. Glad to have a non-Amazon option for easy online book shopping. I got 6 books for less than $45 and shipping was included! It might not ship as fast as some, but they're books, it's not like I need them STAT. I think it was less than a week from order placed to books in hand. All in all great experience, definitely recommend.
The website was easy and the book I purchased was inexpensive. Unfortunately it took longer than I expected to receive the book because it shipped from the other side of the country.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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