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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Not book outlets fault but never received our books even though post office says they are delivered. I wouldn't order again know book outlet uses USPS and not UPS or fedex who have ways to contact them if you don't receive your items.
Great prices, wish there was a little more selection book wise but found plenty of interesting titles. Shipping took 8 days but overall not bad. One of my books came "warped" and bent from the way it was shipped but the other five were in great condition.
Great books, great prices, fast service! What more is there?
Books were great! One had a dent on the corner but the rest were perfection! Delivery was longer than expected.
So thankful for book outlet! I was a little nervous at first, as the shipping was taking awhile but they arrived and in good condition!
This was my first (but definitely not last!) order with book outlet. Everything I ordered was received in good condition and at a price of 1/2 to 1/3 of what I would have otherwise paid- I was worried it was too good to be true- but the value is TRUE. Can't recommend highly enough!
Good experience will use again. Thank you. I bought for my grand baby because she loves to read and be read to. So you helped in my bonding time with my three year old grand daughter. Thank you thank you thank you
The best customer service of any online bookstore. Customer queries are handled quickly and with a customer-first attitude.
Easy, clear and positive. Everything worked just as it was noted
The prices were fantastic, my books shipped quickly and arrived on time and in perfect condition. No complaints, will definitely order from them again.
These books were better, the best, of others I've gotten from reputable used book online stores. I will definitely order again and recommend.
The book was quite a bit less expensive than other online sellers, and arrived within a week, as expected.
Amazingly lower price as compared to other major book sellers. Even adding shipping fees, the total price is uncomparable.
Please clearly say if a paperback is mass market size. Three books I bought were mass market when I thought they would be full sized. Some books I bought were damaged also.
The cover image of what I ordered and what I expected was not what I received. Even though it was incorrect there was no way to return or exchange to receive the correct product because "it is the same content."
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The site provides a great selection of books at a great price, the quality of the books is great, shipping times are reasonable and as a Marvel comics fan I was happy to see a solid selection of graphic novels that beat barnesandnoble & in some cases Amazon prices.
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It was very easy and efficient to order. I received 13 books for $40. It was a great deal.
I enjoying reading Max Lucado books, very good books to read.
The employee that help me with my order have excellent customer skills. When ordering online the orders are shipped out the same day if in stock. Kudos to the employee that help me.
Great was easy and fast good price I like the website too could be cooler have more fun graphics
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We will pass this information along for review