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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thank you for helping me book my room great service
Zion was extremely helpful and such a pleasure to speak with.
Excellent. Efficient and clear. The only thing I don't like is having to provide 50 characters to respond to this evaluation.
Michael was the kindest online agent I have EVER spoken to on the phone to make a reservation. You can tell he loves his job and helping people! Well done sir!
Kimberly, the reservationist, was amazing. I've worked for 2 airlines and have done my share of traveling. Kimberly is by far the most professional, thorough and nicest agent I've dealt ever with. She is a true asset for the company.
Bethany was very helpful, giving me the charges for the room and what the total cost would be. Let me know there is a $12 a night for park and fly. I really appreciated her expertise in booking our room.
Excellent job. Easiest reservation ever. Thank you.
Pleasant and precise. He was very kind and efficient. Knew exactly what he was doing and guided me to book the room.
My experience was very positive. The lady helping me couldn't have been kinder or more helpful. The lady was very helpful and patiently answered all my questions. I will definitely tell people how how helpful the people are at Comfort Inn
Hugo was one of the best phone support people I have ever encountered.
DFW was shut down and everyone was looking for hotel room. She did a great job in letting us know our options
Very helpful and it was a good experience to speak with her.
Hugo was very helpful! Thanks! It always helps when they are knowledgeable and can easily answer questions
Jeanne is helpful and professional! She rapidly resolved my error, and was gracious and accommodating!
Colin was great! Was polite I like to talk to someone when I make reservations
My customer service representative was Professional and Courteous. She provided the information I required and was patient.
He was easy to understand, find my hotel and book with no issues! I had to hang up on 2 other people before finally getting Colin, because they could not find the correct hotel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members