BookOnlineReviews 8,613

I booked a room through this site 3 months in advanced for a business trip. I tried to cancel within 24 hrs they refused to refund or give a credit. I tried to call twice and was told they wouldn't do anything the first time. The 2nd time they gave me another number which was blatantly fraudulent. Asking information they would never need trying to steal more money or my identity. The company has no morals and no care for they customer and they hire horrible people who will try to scam you. Don't waste your money. Protect yourself from this predatory booking agency.

"FREE CANCELLATION." I cancelled the room literally a couple minutes after booking because they didn't have the same rooms available as the hotel directly and they won't refund any of the rate for a booking that is weeks out. DO NOT USE THESE GUYS. Rude on the phone too.

I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!

They charge almost 50% 'service charge' on top of hotel bill for very poor service & can't answer questions about hotel. And if cancelling they keep the tax recovery & the fee. Book directly with hotel, much cheaper, better & more helpful service. Will NEVER use them again.

Please do not make reservations with this site! When checking into our hotel they asked was the last four digits of my car used 8506. I told them know they told me that no prior payment has been made, My reservations were just held with a dummy credit card and I still had to pay for the room all over again after this website took $236 from my account! I'm filing a dispute with my bank for the charge currently

I reserved and cancelled my reservation within a few minutes of realizing I was not on the Wyndham Rewards site. The reservation confirmation emphasized Free Cancellation, but I was charged the full amount of $1822. 33: they will give me no refund and they will give me no room (will not reinstate my reservation). I complained to Google about elevating any company with such a bad Better Business Bureau rating to the top of my search list as if it best matched my search.

No email confirmation of reservation, the room you book will not be what you get. I booked a King Pet Friendly room only to find out the day of arrival that my pets could not be accommodated. This company caused a no notice cancellation that cost nearly 300 and they don't care. If I could take a star from my 1 star rating I would. I'll be filling a complaint with BBB

Do not use Booking.com! It's a scam. You will be over paying by 15-20%. I didn't intend to book through a 3rd Party. Thought I was calling the "La Quinta Reservations" phone direct. They do not identify themselves. They gave me a $10-15 discount on the room, but after a long reservation process they quickly added $40 (40%) in Taxes & Fees and convince you that it is standard for this hotel location. Found out afterward that I was not talking to La Quinta, but there are no refunds and nothing you can do.

Booked 2 nights at "Days Inn" through bookonline.com, & it was 280.00$.

Once I got here & looked around, noticed how the front door to my hotel room was cracked luke warm water in the shower, etc.

So I went to the front desk, an asked to checkout, how 280$ for 2 nights was pretty rediculous, given the state of the rooms.
He looked pretty confused, an told me for 2 nights, it would be 180.00$... and that was without any reservation etc.

Bookonline seriously charged 280.00$ for 2 nights, booked a week in advance.

If you do go through bookonline.com. Just call the hotel first, & ask how much their rates are before you plunk your credit card into these guys... lmfao

I didn't book the room my sister did I canceled the very next day. Long story short I never stayed at the hotel and they still took 280 out of my account times are hard I'll never book with them again!

Attempted to use this site to make a booking and found out the hard way that this service is fraudulent. When I attempted to contact a human associated with the company about my complaints and to request a refund, I ended up having to pretend I was a potential customer just to get a foreign answering service to take my call and whom then transferred me to "customer service." Side note, I asked the "customer service agent" to provide me with a direct number to customer support in case I were to be disconnected and she couldn't provide me with one.

After spending time providing them with evidence that I should be given a refund, the agent "Shandel" put me on hold to speak with her manager, whom subsequently refused to take my call or provide me with their name. I've reported BookOnline.com to the FTC, Google (whom shamelessly let this company promote ads), and will be filing with the BBB after this review.

DO NOT LET THIS WEBSITE SCAM YOU!

This site is a canker on the internet. I mistakenly booked with them and needed a pet friendly room. Their version of the comfort inn site said it did. I them showed up after a long drive in Charleston, WV and to my surprise, the Comfort Inn is *not* pet friendly.
I then went into a black hole of trying to get bookonline.com customer service to do one simple thing. Credit the Comfort Inn site and book the Quality Inn site which is owned by the same company and sites next door. I had verbal confirmation from the manager at the Comfort Inn would agree to do the transfer.

The unhelpful customer support person said ithat they needed this in writing. They needed to have this before they would process the new booking. According to the manager at the Comfort Inn, it was not required. I got the runaround with no satisfaction.
I then requested talking to a BookOnline manager, and then I was put on hold for 20 minutes and eventually dropped.
DO NOT USE THIS HORRIBLE SITE!

Beware that BookOnline is NOT the same as Booking.com. The page with the price for Booking.com appears but behind it is the BookOnline Page. It added $41.00 of "tax recovery charges and service fees."
This is intentionally misleading and there is no way to rectify it. The hotel I booked was unaware and told me the price was as I expected. The charge to my card was an additional $41.39. STAY AWAY

Since the hotel didn't have the room and said others had the same problem when I contacted the hotel, (The service desk person will cooberate this claim), I canceled immediately within a few hours detecting a scam. I was able to contact them but they wouldn't cancel without charging since it was a non-refundable fee... How can they charge for cancelling a room they didn't even have?... They charged under getaroom.com so I called them. They simply hung up without me being able to tell them they charged me for a room they didn't even have. It says free cancellation but dated 2 days before.
I disputed this and blocked them through my credit card company.

They make it look like your clicking on the hotel website to book. They work with a third party call getaroom.com. Charged $300 in 'fees' over what hotel actually told me their price was. Couldn't cancel without getting no refund. Spent over 2 hours on the phone with bookonline.com and got hung up on. Total and complete scam. Do NOT use this website or getaroom.com. BEWARE!

I thought I was booking on the actual hotels webpage. Bookonline scams you by appearing to be the actual hotel. Once I got to the hotel, Bookonline had double booked me using my credit card and changed my name. They first charged $300+ in fees but did this twice. In other words, they booked my for the same hotel for the same exact nights under two different names and charged me over $1100. I challenged through my CC company and Bookonline would not take the charges off. I disputed it with Bookonline and the company that handles their disputes claims by screwed customers and terminated their agreement with them obviously due to being a SCAM. Both times I tried to file a claim the Bookonline rep could not speak English and had barking dogs and crying children in the background. Don't walk away from Bookonline, RUN!

Sold us a reservation at a hotel and when we arrived the hotel had no rooms, they stated they received a call from BookOnline asking for a room for us and they told BookOnline they had no rooms but BookOnline sold us the reservation anyway. We wasted cab fare traveling to the hotel and still had to find another hotel. So far, have not received our money back. Stay away from this service.

No one services this site, it's a rip off. No confirmations are sent so all you pay for is a headache.