BookOnlineReviews 8,613

I was able to get the room I booked for 2 nights but they fail to disclose their tax and recovery fees that they charge BEFORE you pay. You think you're getting a good deal until you see the bill. A huge rip off!

Absolute scam. Thought I was booking through Hyatt and the price was $1,500. Then realized I was charged $550 for tax and reservation fees that didn't show up when I was booking. I called and when asked why I was calling I said cancel. They immediately cancelled my reservation without any sort of confirmation and won't give me my money back. I called multiple times and they won't help me. I asked for supervisor and they wouldn't help me. What a horrible experience. Avoid at all costs, they literally stole my money.

There's no way I would EVER use this site again. EVER. Charged me $74.00 fee for using the site. I canceled the reservation and DID NOT get a refund. Site clearly says FREE REFUNDS. Typical Internet SCAM site.

Like others trying to book a room, I was flipped over to this site and scammed out of an additional $$762.15! The charge appeared on my credit card bill, and when I tried to contact the phone number, it was just for reservations and would not give me the option to speak with anyone. Capital One tried to help me recoup my lost money, but in the end they said there wasn't anything I could do. The room charge was $2419. 50 with tax and they added $762.15 for their personal gain. These people are thieves and I want to warn everyone to STAY AWAY FROM THIS SITE. YOU WILL LOSE A GREAT SUM OF MONEY!

This is not the reservation you seek. They use bait and switch to steal your money. Beware of fees and charges

They hijacked the hotel's website (thought I was making directly with Four Points Hotel in San Diego CA) they claim full refund on cancellation, they did not honor! I was more than 30 days out from hotel stay date when I needed to cancel my stay because my dive trip was canceled. *I was told no refund, no credit toward another stay, no rebooking for a future date! More than 30 days out!* Look at all the terrible reviews! A Class Action Lawsuit should be filed against this fraudulent company! Never use Bookonline.com SCAM!

Spoke with representative at BookOnLine who charged me 30% higher than the price I received when I called the hotel directly. He also said that I needed to call the hotel to get a rebate for my AARP discount.The hotel told me they could not do anything with the BookOnLine reservation. I cancelled the Book On Line Reservation and made the reservation directly with the hotel. When I cancelled the reservation with Book On Line an hour later, I was informed that they could cancel the reservation but that there was a 30% penalty which would be deducted from my credit card refund. They overcharged me, gave me misleading info, tried to give the appearance that they were representatives of the hotel I had wanted and then wanted me to be penalized $682.20 because I cancelled the reservation. They won't get away with their scam! Stay away! Try to reserve directly with the hotel or with a reputable company like Travelocity, Hotels.com, Travago, or Booking.com.If BookOnLine does not retund the entire charged amount, I will dispute the payment with my credit card company. Who told me they would stop payment. BookOnLine should pay me for the frustration they caused and all the time I wasted. They do not deserve any stars!

HOW DO YOU CREATE A RESERVATION FOR A GUEST AND JUST TELL THEM, THE ROOOM HAS A BALCONY AND THAT'S IT? BAD/HORRIBLE PRACTICES. THEY SHOULDN'T EVEN BE ALLOWED TO BOOK ANY ROOMS. I WOULDN'T LET THEM BOOK A ROOM FOR MY DOG! SHUT THEM DOWN ASAP! CREATE A RESERVATION WITH THEM AND YOU WON'T FIND YOUR RESERVATION AT THE HOTEL YOU BOOKED! CRAZY!

I booked and prepaid a motel room through Bookonline, only to arrive after a nine-hour flight to discover the motel had no reservation for us! The Motel informed us that they do not use bookonline. Now bookonline is stalling with refunding my money. Total scam, I thought I was booking the motel directly over their website…

I thought I was booking directly with the hotel at first and got flipped to this site. After I went thru the entire process I was told my credit card declined. I called my credit card company to inquire and they said it was approved and gave me an approval authorization code number. Calling the phone number provided was a complete waste of time. Their rep was clueless and had a heavy accent which made communicating difficult. What's worse, she would not even attempt to check into the problem offering me dumb excuses like maybe the room was booked and no longer available. When I asked to speak to a supervisor I was placed on hold for over an hour before I finally gave up. I will have my credit card company deal with these crooks. If I could give this company a zero review I would.

I reserved a 3 night hotel stay in Richmond Va at a Super 8 thru bookonline. Com. When I arrived the place was nasty with a terrible odor of smoke and filthy carpets. When I went to my room it was just as nasty and also came with a crack pipe in the bathroom. I stayed the night and in the morning I immediately checked out and canceled the next 2 nights. I called Bookonline and was told I would receive a refund within 7 days needless to say that never happened and now I can't get thru to anyone there to discuss this matter. I will write this off to experience however will never use them again and would suggest the same for you.

I booked a room and on the website it said "may be subject to additional tax and surcharge."
It also said "Free cancellation."
I booked the room and when the reservation came back the additional charges were half the room cost. I immediately cancelled the reservation, literally a minute later. I have the reservation and cancellation notice - one minute difference.
I booked another hotel through another booking site. I went to look at my credit card account 5 days later and the bookonline charge was still there. I immediately filed a dispute and called bookonline.
The person on the phone was arrogant and told me that if I read further down on the reservation that the room was non-refundable for the booking. I told him it literally says "Free Cancellation on the website, reservation and cancellation right next to the room and hotel. He said I should have read the entire page.

To be perfectly blunt here, in the good old US of A, in the 21st century do we now need to assume that a vendor is always lying and then search the internet to confirm it before we purchase from them? Do we not have laws to protect the consumer from blatant fraudulent activity? It literally said "Free Cancellation." Otherwise I would not have booked the room.
As an example - If I have a peanut allergy and a cookie says "peanut free", do I need to go look in the kitchen and read the ingredients to see if they are peanut free? Sorry you went into anaphylactic shock and died but you should have read the ingredients.
This business should be shut down and fined out of any future business. I am praying my credit card company agrees. I sent them the website screen shot, reservation, and cancellation.
I am hoping that the hotels like the Meridien in Boston who allow their rooms to be booked through this ripoff factory, pull their business as well. Shame shame for letting your property be listed in this manner.

I am furious.

I was booking a hotel room on the hotel's website but unknowingly redirected to bookonline.com. I made a reservation in Ohio to visit my son. When I received the confirmation it was for Texas. I called bookonline.com to tell them it is the wrong state, they told me no changes or refunds. The girl in the office said why don't I go to Texas instead. ( Are you kidding me.) I disputed it with my credit card bank, Bank of America and lost. I am out $476.53 How can a company like bookonline stay in business, legally.

We booked a reservation in Feb 2022 not knowing that our reservation was booked in the States. Was very disappointed when we arrived that we didn't have a reservation after driving 10 hrs. Called to cancel and got the most runaround. After I explain our situation they couldn't help us or return our money. Will never use this site again. Reservation should of been in Ottawa Ontario Canada

Like others I thought I was dealing with the hotel directly ( in this case the Marriott) because of a misleading website. They charge you for so called "Tax Recovery Charges & Service Fees". The fine print says it is for taxes and "The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked." Before you make a reservation make sure you are not dealing with Bookonline.com.

I booked Econo Lodge on ******* Market Lane US 13, Princess Anne, MD, ******* for only one night from July 19 to July 20. When I arrived, I could get anyone to help me at the front desk at the list for 15 minutes, but when a manager came, he even did not apologize but was kind of irritated by me. The worst part came when I entered the room and the room was smelling so badly with cigarette smoke, that I
Realized I will not be able to sleep in that room. The manager said that someone sells me a room for the smoker and he was not able to give me another room. On the next day, I got my interview and I was afraid that the smell saturated to my skin and my clothes because I was still able to smell it on me. Of course, I could not sleep in that room at all. The management was not friendly at all. So sad.

This company, bookings online was horrible! I booked through them and when I got to the hotel they had booked me for 28 days! They did not send me a confirmation email which led me to think they changed from 1 night to 28! The 28 days was on my discover card so they meaning discover would not remove it! I contacted the company that night and tried to cancel and they just said sorry about my luck! Never again! Discover card is bad too in this because they refused to remove the $5900 for 28 days and supported a slimy 1.2 rated company over a long time Discover customer! Lesson learned! Thanks for this opportunity!

I booked a room at Wyndham super 8 at Houghton lake, had to cancel a month in advance, according to the email confirmation they sent me highlighted under hotel it said "Free Cancellation " in the fine print it says no refund, so they just keep your money. I RECOMMEND THAT NO ONE USE BOOKONLINE. COM, they have not even offered me a credit