BookOnlineReviews 8,613

I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available

This business is a scam. Do not do business with this company. They do not know how to make accurate reservations and they made a lot of mistakes. The it was very difficult for me to cancel my reservation and get my refund.

If you've read any of these reviews, you now know that BookOnline is a deceptive business. Visit https://bookonlinereviews.com for details.

I booked hotel reservations through BookOnline and received an invoice from them that stated "Free Cancellation" in bold, bright-yellow text. When I tried to cancel shortly thereafter (and more than two months before the check in date) they didn't reply (well, I received a "we'll respond promptly email" and nothing else).

I immediately contacted my bank, Wells Fargo, who temporarily credited my account. After the hotel reservation date, BookOnline finally contacted me (how convenient!) to tell me they would not refund my money. Wells Fargo (shame on you) then debited the money from my account. BookOnline.com effectively stole $1,171.08 from me.

Visit https://bookonlinereviews.com to see what you might do to publicize BookOnline's deceptive business practices.

It was easy and stress free to book on website. Convenient for attending shows at the ford center venue.

Thought I was booking directly with the Hotel. They scam you with the phony URL first, then when you go to the billing page it switches to Bookonline. I needed to cancel the next day, 2 weeks out total, they said no refunds PERIOD.
Absolute BS, It wasn't even booked for more than 24 hours. It was still showing "pending on my Bank Account. So I am Disputing the charges and WILL NEVER USE THIS FRAUDULENT CRIMINAL SITE AGAIN! There needs to be an investigation into this scam website!

I booked a room well in advance (6 weeks) of a family reunion, and thought I was booking directly through the hotel. When my plans changed three weeks later, I cancelled the reservation, but noticed no refund to my credit card. When I called the customer service number, someone I could barely understand told me that I could not get e refund. When I asked if I could transfer the room to another family member, they said they could not do that either. When I pointed out that they literally were charging me $500 for nothing, the barely comprehensible person said that was their policy. Do yourself a favor, and book your hotels either through the hotel directly (these guys use must use bots to get to the top of Google searches) or a reputable booking site with a reasonable refund policy,

Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back

Don't use this company. I canceled hotel over 24 hours in advance and they kept my money. The hotel didn't get my money either. I call the number provided and it no longer exists

PLEASE DO NOT BOOK ANYTHING WITH THEM! We will absolutely never use this "company" again. They are absolutely a scam. During booking and in our confirmation pages (which I sent to in screenshots to the company) it said in ORANGE BOLD font, FREE CANCELLATION. How wrong that was. When we ended up having to cancel and change plans due to COVID, they then told us that per the terms and conditions listed later, it was completely non-refundable. We spent multiple evenings on the phone with this scam. They had no explanations for why the words FREE CANCELLATION were on our confirmation emails and simply pointed out that down in the terms, it said non-refundable. One customer service agent said that FREE CANCELLATION meant that we could cancel the reservation if we didn't like the hotel. Not sure how you cancel a room you have already stayed in... and NO WHERE was that written or explained. This company is clearly trying to sell to people who need the flexibility of free cancellation by appearing to offer it when they are in fact NOT. They are an unethical business who knows exactly what they are doing and offering up lame and non-sensical excuses. Not to mention they hung up on us multiple times, twice gave us phone numbers that lead to disconnected/no actual number. Terrible terrible terrible. DO NOT USE THIS "COMPANY". SCAM!

Booked thinking I was on hotels main site, got redirected here. Never got a confirmation email and realized it wasnt hotel site. Cancelled more than two weeks in advance and rebooked on the correct site. Trying to get a refund, and cant get ahold of anyone- only an automated machine.

I reserved my room through then and was charged 284! But when i arrived to check in the hotel bill was only 200! And I couldn't cancel because same day reservations have to be canceled 3 days before the reservation date. Worst $#*!ing reservation website. Don't use this $#*!. Go to the hotel and do it in person to avoid scammers like this.

I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.

You get flipped on this site without knowing it. When you book and switch to confirm booking it changes the date to the same day. Although they advertise free cancellation it's impossible to cancel or get your money back. Extremely rude customer service. Read all the reviews. There is a problem and someone needs to step in.

We booked a room online for a Fairfield Inn at a rate of $119.00. Book online did not disclose that they were charging an additional $50 + dollars for taxes and fees. We would have never booked this room knowing there would be that much in additional charges.

Booked a room for grand daughter's wedding and bill for the room stay was $1219. 00 for 5 nights but their "Tax Recovery Charges and Service Fees totaled another $474.38 for a total bill of 1693. 38! These fees were way out of line and I would never use them again or recommend them to anyone else. If you are booking with them check all the cost ahead of time.

If your plans change they will not accommodate any changes. Make sure to read everything carefully, no refunds or credits are offered.

I booked a hotel and less than 5 minutes later realized from the confirmation email that I booked for the wrong date and should have booked for 2 days later. I called and they said they would not refund me because of the hotel policies. I called the hotel and they told me that they did not have that policy and they couldn't help me with the reservation since I didn't book through them directly. This company refused to help me in any way. Even though I offered to pay a fee to change. They offered my $26 to use towards my next reservation with them. $26 for a date change request to two days later. Will never use this business again and will tell everyone I know about this experience.