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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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This is.a scam. Lady sounds genuine but fake. Worst service. Please don't fall into their trap.They present themselves as staffs of a well known hotel chain. But they belongs to Expedia. Book the rooms for double price and take more than half of that amount. Terrible. Poor travellers will think it is a genuine service and can fall into their trap.
Excellent, so helpful, able to book last minute, very professional
I was unprepared with my funds. I had to put money on my card to be able to cover the costs. Genesis is the best!
Great accent, very speedy and professional service!
Timely & knowledgeable. Offered best rate & reserved room type requested.
I called the number associated with the hotel and did not understand that it transferred to a site that charges a $20 service fee.
The person was friendly and helpful but didn't disclose the fee. It only appeared in the email confirmation. Probably will cancel and save the $20.
Juan is great and patience. He tired to be accommodate my request. Spell my name correctly.
Jennifer was wonderful. Due to weather Issues hotels near the airport were filling up fast. Jennifer found me a room for a great price and was super sweet in the process. I felt well taken care of.
Pleasant lady name Grace, very helpful and polite thank you
Shayne was very helpful in getting us reservations last minute! I would highly recommend. Thanks again!
Very thorough and helpful, made the booking process easy!
Becky did a wonderful job completing my reservation.
Very helpful, courteous, and kind with my whole reservation process.
We had a death in the family and needed next day accommodations. Carolyn was very polite and helpful.
Great personality,patient with the clients, looks very hard to find you exactly what you looking for it was a great pleasure speaking with her today and it's my pleasure to say a very well done job thank you so much for your time and patience
Ms. Jodi was very pleasant in helping me make my
Reservations. She also got me a better rate for my accommodations. Job well done.
Great experience! He was awesome! I was nervous and he made it easy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members