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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Quick, and efficient. Very polite and helpful. She helped book a pet friendly room.
Caroline was very professional and personable very pleasant to talk to
Upon a brief discussion on our hotel reservation needs it was quickly determined by myself of the the friendliness and professionalism of the individual I was speaking with. She went the extra mile to adequately search for what we were looking for.
Thank you,
Manny
Joel was very helpful getting me a room. Going out of his way to help me.
Joel was very Pleasant and effective help. He described clearly my options.
Joi was super helpful and delightful to talk to! I appreciated all her help :)
$140 through Priceline, taxes and fees included. $210 through you. We have HH and military.
Very, very good! Heather did a fantastic job - very helpful!
Very helpful and pleasant. Very efficient. Very helpful and listened very carefully
Spoke with Lynese. She looked far and wide to find us an accessible room for two nights in or near Stratford ON. SUCCESS. Her effort, and thoughfulness are greatly appreciated
JOI did a great job and was very patient. Thank her for the great service
Got a quick response from sitejaabber about my bad experience with bookonline. Sitejabber needs to look at the reservation statements that bookonline shows to the customer. Sitejabber would know what they are saying is not helping the customer. Sitejabber responded to me saying that the charge amount is on the checkout page. What good does that do after you've been told a different amount when booking the room. You get ready to check out and you notice the extra charges bookonline has added. Opps to late to cancell now. They just got you!
I called reservations and Patrick helped me set up our stay for a family wedding. He was very helpful and I appreciated his patience with me.
After being disconnected and transferred to no man's land twice….Heather was a breath of fresh air. She was super helpful and courteous. You need more Heathers!
Booked a room for $253.30 a night and when I got my confirmation there was a 137.70 tax and recovery fee. I instantly requested a cancelation and refund because this amount was not disclosed, and they refused the refund but canceled the reservation saying they would send me a voucher instead. No customer service and hidden charges. Stay far far away
Great experience very helpful & friendly unfortunately she could not book my reservation very disappointed in that
Lindsay did an exceptionally good job with our booking, helping to convert our foreign currency and explaining the entire process. We want to give her the highest praise
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacob, we are sorry that you’ve had a negative experience on our site. We have reviewed your site experience and complete transaction on our site. We have confirmed that our checkout worked as designed and we disclosed all fees, the cancellation policy and our terms/policies on the checkout page. You accepted these terms before you completed your transaction as part of our checkout process. You chose non refundable inventory, but we still offered you a voucher for future use in good faith.