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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Antonio was very accommodating.
He was very pleasant and his directions were easy to follow.
I went on line to find a room. I had stayed at the Denver Inverness hotel before. I didn't find the executive suite offering. So, I called in to see if these rooms were still an option. Kaneshia, answered my call. She's very professional, personable, knowledgeable, and kind. She took the time to find the perfect room and made the experience delightful. I travel a lot, and rarely find this level of care at other Hotels.
Thank you Hilton for hiring the very best Greatly appreciated!
She was very thorough and professional! Great job!
Samantha was very kind and helpful with booking on the phone when the website had IT issues. Thanks so much!
Matthew was very helpful and courteous when making my reservations. I appreciated the quick response to my call as well!
She was calm, fun and nice. I liked talking to Arlene.
Michael's detail explanation on the hotel details help me make my selection and selecting The Plaza Hotel at the casino to stay at when visiting Las Vegas. Thank you so much for your help
She went out of her way to help me ( outside of her job description) really helped!
Answered the call with mad disrespect, followed by rudeness and poor lack of info, also did not tell me right information and hung up in my face
Very professional and well spoken. Much better than most reservation services.
He was amazing give I am a raise very good service very helpful very kind
Wonderful young man helped me in every way and even change to the other hotel
Simple. Clearly understood. Pleasant. No issues with booking the rooms, and the ease of inputting the payment process was nice and simple.
She was kind and helpful with booking my stay. When it was quickly sold out she found me a room that fit with my needs.
Hector was very helpful and kind, made booking very easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members