About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Friendly and efficient, was accurate and very helpful
Gerald was fabulous! He got the email address right away, I usually have to respell it numerous times. He was a joy to talk to.
I had a wonderful experience with Jeannie.
She was able to answer all my questions and was very helpful
I needed a new hotel after my reservation was canceled by the hotel and was helped to find another one.
Amanda was quick to identify the best hotel option and was able to get.ot booked quickly with confirmation. She care gives you a comfortable sense of trust that she knows what she is doing. Great job!
Kent was great helped me make reservation for an upcoming wedding. He was very kind and professional. What a great asset to your organization
Clear, efficient, very nice and helpful. I could be friends with Carla.
Adrian helped me find the room of my dreams in Redding. We may just be coming for a tournament, but his customer service made it feel like an exquisite vacation.
Very professional, excellent service.
Very helpful and no communication issues.
The phone attendant was great. Quick, through, knowledgeable, very friendly and made me feel good about calling in person instead of wrestling with an impersonal website
Shelby, was very helpful, professional, and polite. Great customer service! Thank you.
She was patient and courteous with this you g lady
Terry did a great job helping me book a hotel in Provo Utah appreciate her professionalism and helpfulness.
I spoke with Lyman on the phone, and he was great! He made booking easy and expeditious.
I booked and was hit with more fees. I also thought I was booking a refundable room and when I checked out it was changed to non-refundable. I emailed right away asking for a refund and didn't hear anything until they chat room was open. Angelo told me it would be refunded, and my money would be back on my credit card. Two days later, I received an email stating I was getting a voucher and no refund. Why would I want a voucher for somewhere with horrible customer service and larger fees?!?! I will never use this site again and will share with all of our competition cheer friends.
I usually deal with government people. Your Agent was refreshingly competent.
Very nice and professional very good experience over the phone
Emani was very professional and helpful. She explained everything with a sweet spirit and very professional. I would request to speak with her when ever I needed a reservation. God bless you Emaniboni.
Laparis is AWESOME.She was pleasant and helpful, answered MANY questions without being upset,was patient and thorough.Great customer service.She definitely can have our business again
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with the reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. We've reviewed your reservation and replicated your order and everything is working as designed. Because of the confusion, we have given a voucher for future use on our site in good faith.
Thank you,
BookOnline