From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Was respectful and fast, found best prices……meet up to expected standards
Cory was awesome! Extremely patient with a great attitude!
Unfortunatly we didnt find any room in our location because everything booked so quickly but she was an angel and gave us a lot of choice! She was very understanding and i 100% believe you'll have an exeptionnal interaction with her too!
Rachel was very helpful in reserving a room for me at the Olympic Inn in Pt. Angeles, WA.
I made a reservation with them. When I got my receipt I noticed HUGE fees.
Taxes and recovery fees of $70.58 on a room rate of $95.76? Are you serious?
That is ridiculous.
I have never seen taxes and fees amount to over 40% the cost of a stay at hotel or 73% of the nightly rate as in this case, especially not at a basic hotel like the Sleep Inn.
When I asked them for an itemization of the "taxes and recovery fees" they gave me some long BS answer and have yet to provide and itemization of those fees. When I called the hotel and asked them for an itemized receipt they said "this was booked through expedia and you have to get the receipt from them". All this company does is book a reservation through expedia and then tacks on a huge fee that they hide in "taxes and recovery fees". It is dishonest and a scam. They should be shut down for doing that kind of business.
The agent was awesome and very friendly. Great to deal with
Leon was exceptional. We live in Pennsylvania and our son and his family live in Austin. Our son is handicapped and they were out of power yesterday and looking for a hotel. Leon was such a huge help. Thank you.
It was a very good service, the attention that was given to me was very professional, an excellent person to serve the client.
Looking for a hotel last minute and Jamie was able to book us a room close by with a very easy process.
Leon was very helpful with a last minute reservation after a Booking.com debacle that left us without a place to stay.
Jason is so patient he is THE best. He is the epitome of professionalism
Very helpful and explained everything. Thank you for being honest and helpful.
Leon was very helpful and professional while booking my stay.
Jeannie was very helpful. She listened to my needs and was able to accommodate my request. I appreciated that she also notated in the hotel reservation notes that I needed first floor due to a bad knee.
Great job booking my room for my niece's wedding weekend.
Tanya was very helpful getting me a reservation for a busy date in Lebanon. Quite courteous and I would hire her myself.
Juan was so very helpful. He was polite and professional. He made booking online extremely easy.
Amanda was very helpful & transferred me to the correct dept. HOWEVER, I never received an Itinary number (via email) which made it impossible to cancel! Went thru hell to get it!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with their reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. We have reviewed your order and everything was disclosed as it should have been on our checkout page.