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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great experience,very helpful. Got thru right away and making my reservation was very efficient.
*update: I have received a full refund*
I made my reservation for one night on 6/17/23. I arrived at the destination and they could not locate my name or reservation number. I have messaged, emailed, and called bookonline's customer service and have not received a response. I have been on hold for 30 minutes and may not have a place to stay for the night as they will not answer any form of communication for support.
Amazing service! Her explanation of the booking was easy and the secure payment feature was great. It was the first time I used that type of service. She made it easy. Very friendly and knowledgeable
He was polite and very helpful in booking my room for late arrival
So thankful for Edgar! He found a room for us after we had searched three towns!
Tanya was awesome in getting the reservation settled! We lost electricity and couldn't find a room in Canton, Athens, Terrell, Lindale, or Wills Point.
Added over $200 in charges and booked me the wrong room. Didn't find out any of it until I checked in. Really unhappy with this service and will make sure to let everyone know that I can. So maybe someone can save some money and get correct room. Don't use this site. Book with the actual hotel
We were trying to book a room. The app had our old CC#. She helped us get the room and with a lower rate! Awesome customer service
Pleasant. The agent was tremendously helpful and kind.
Cory was really helpful in not only getting us a room but making sure we booked at the correct location.
Chris was very professional & helpful. He answered all my questions.
It was good, the man I dealt with was polite, respectful, and I can understand his English really well.
Representative could not provide me with information regarding medical price through medical center. Stated if they transferred me to front desk they would just send me back to him.
My experience with Cory was amazing he was very very helpful very knowledgeable super sweet. I would have booked the room right then and there with him but unfortunately I have two other people that are coming and I had quoted them wrong so I had to reach back out with them wish there was a way you all could set up to where you could call your agent back, but I can't because I certainly would have called Cory back and gave him my business. Thank you overall the experience was wonderful. I give him a 10.
I called to book a reservation for my vacation and it was very quick and easy. The lady, Paola, was very friendly and helpful.Thank you.
Poor experience consultant rushed me off the phone and hung up while I was still deciding what I wanted to do
We were told we would have two queen beds. They were full size! Room smelled of smoke. Drapes were ripped and dirty. When booked we were told it was pet friendly. At check in they said they are not pet friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members