From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
The service provided was efficient, professional and thorough.
ABSOLUTE pleasure to deal with. Very very helpful in finding exactly what I was looking for. I can't say THANK YOU enough.
I can't find my raincoat. I checked out of room 201. Do you have it? *******636
Went above and beyond to help me find my reservation and stayed on the phone to provide me the number to call with booking questions. Very professional. Thank you for the great experience
The experience was amazing an Ms Courtney was very patient as well as kind. Thanks
The attendant who took my reservation was very helpful and it was a quick process.
Kaneshia was very helpful in helping me decide what I needed. She also answered all of my many questions, politely and informative. I look forward to my stay in April.
Your automated reservation system was down yesterday. After wasting 30 minutes trying to make a reservation a called your 800 number to speak with a person. The bottom line is after almost an hour, two reservations were made. I only got one confirmation email. I only discovered what was done when I checked my credit card to make sure I had been charged for my room.
Great job very personable and informative and helpful
Was stuck last minute 9 pm trying to find a room in a pretty much fully booked city. Julie sneered my call, was kind helpful and patient. Offered me several selections that met my criteria even though hard to find. Whole process was so pleasant and efficient it really saved my night! Thank you Julie!
Good, except agent said pool was open and it wasn't. My son was highly upset
I wanted to call hotel directly but all call went to 3rd party booking. We are at the hotel and the room is NOT clean! The breakfast was waffles and some cheap cereal and a coffee thing that no one could even figure out how to use. I went to desk and they were unable to refund anything because it is thru 3rd party! Never again! Had I walked in off street I would have saved about 75.00!
Great customer service. The agent helped me with my question.
Spoke clearly, and enunciated very well. Was patient with my questions and was able to answer in full. Recapped exactly the reservation exactly as I requested. It was a pleasure talking to Don.
Could barely understand them. They didn't answer the only question I had for them without me asking 3 times. Not sure they even knew what hotel I was talking about.
I was able to book my room. It was an Extremely pleasant and process!
Was helpful and informative ver professional and patient
Cristopher was a great help with booking us our hotel. I had never booked one before and we were so tired after driving 16 hours and he was so patient with me.i appreciate the kindness and patience so much.
The agent who assisted me was extremely helpful, professional, and courteous. He was efficient and I am very appreciative of his help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members