From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Holiday weekend...totally crazy finding a room. Edgar answered my call kindly and promptly. He helped me find a room on a busy holiday weekend, and he found a nice room within my budget!
Amy was very friendly and helpful. Give her a raise
This gentleman was personable, professional and very patient with us in assisting us with a reservation change… great job, Thank You
I asked to stay at the Marriot Lansdale and the attendant put me in an old Hotel 4.8 Extended Stay America Suites, that everyone is disappointed when they arrive. A horrible experience. I'm cried, because I'm need rest.
Ramsay's gave an expectional experience helping me reserve a room over the phone. Patient and helpful.
I explained to Emily my experience to date and my predicament (finding nearby lodging for Syracuse's 2024 graduation). She worked to find the right location and quality I was looking for. By the end of the call we were laughing and I had my lodging confirmed. It was a great experience. Emily was nice, knowledgeable, insightful, and as helpful as anyone I've ever interacted with on the phone. Thank you again Emily!
We had a difficult day of travel and Giovanni was very helpful in finding us a hotel after our flight had been canceled. Very professional and courteous. Job well done.
It was simple no complications very profession and quick.
I couldn't find a hotel in a beach community during a busy summer weekend. Carol was about to find me a hotel that was a one - minute walk from my location of interest for a great rate.
Very Good. Agent was very helpful and courteous. She also spoke clear English which was most helpful
I was looking for something specific and it was a longshot on being available. She did her best, even if what I was looking for was sold out. Maybe next time!
The Person doing the reservation. Was very nice. Yes to talk to and pleasant made the reservation process enjoyable
I had had arrived in US on Tuesday having not slept on the long flight. Staying with a good friend in cluttered conditions. My deaf brother asked me to book him a hotel room. Ezequiel was kind in his tone of voice, patient with my stress and flustered behaviour. He was very calm, polite and helpful. Great experience!
Jamestown NY Doubletree
Ashley is as efficient and helpful…
Smooth reservation…
I was thrilled I had someone to talk to…
That was knowledgeable and easy to understand
Michael went out of his way to get us the best possible price for 2 rooms even though it was after midnight.This was the best experience I've ever had booking a room on my phone.
Great job Jake. You spoke clear and concise and were personal
Lauren was very helpful and accommodating and just the right balance of friendly, personable and professional.
Ramses was very helpful and professional! Thanks so much for the excellent customer service!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members