From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Thanks for taking my call! Very friendly and knowledgeable!
Junior was very professional, courteous and extremely helpful. Although we could not find what I needed he went out of his way to try and assist! It was a pleasure to talk with him and one of the most delightful customer service experiences I've ever had!
Cory was friendly and responsive to my needs. He was very helpful and very competent and provided fast service. A pleasant experience.
Completely unprofessional pushy didn't listen to what I was asking hung up before even closing the car. The only good thing about it is that this message was sent to me immediately so that I could give the worst possible of you I could possibly offer unacceptable experience this person does not need to be working for this company.
The customer service was excellent. All of my questions were answered in a professional manner.
Alonso took the time to assist me in helping my parents. He has patients and even help with a discount. Thank you Alonso!
Wonderful customer service!
Appreciated the review & confirmation
Very helpful and knowledgeable. Answered all my questions and addressed all my concerns
Victor was very helpful and made the process easier for me.
Rick was truly patient and helpful. He was able to pivot when I was asking questions.
Jeanie was courteous and efficient. Explained the room and answered my questions
I do not plan to.use.again and I.will not recommend to.anyone. I.am.not even sure how.i.ended up.speaking to.you. I thought I.was talking to the hotel. At no time was it explained to.me that you were a booking service and I.was going to be charged in US funds. Not cool.
Very helpful and walked me through the whole process … zero complaints
Ramses was pleasant to speak to and very helpful. He's a strong asset to your company.
I called and asked a question about a bill and she said she could not help me and was very hostile and aggressive with me. I was cool as a cucumber and told her she was being quite rude she hung up on me.
Very very helpful! She knows and does her job very well!
Excellent conversation. Assistance was quick and positive
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members