From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Lindsey was pleasant, patient and helpful.
I would recommend that travelers and visitors who need to inquire about info on the hotel speak with Lindsey.
She did a great job. I was in a tight situation and she helped me out
Looked like Hotel website. They charges me $144 tax & Recovery fee for a 230 room. $384 for one nite. Do Not use this company!
Barbara did an amazing job trying to find arrangements for the dates we were seeking to check-in. She was enthusiastic and did all she could to try and meet our needs. The days we selected for the Ritz were booked solid. Thank you for searching other nearby hotels. We appreciate your attention to detail.
She was awesome! Very friendly and helpful. And provided great service
Very pleasant, friendly and efficient was able to taken through the process quickly. My on line booking would not takeCC
Very professional and well informed
Explained all of the details and reviewed the complete booking and rooms
Joel made our reservation even though I had the wrong number off the web. He made it so easy as we are rushed at making plans for a funeral. Thank you to Best Western overall. Always a pleasure.
The associate was very friendly and helpful. Will definitely use HIE again.
You didn't inform me I would need a credit card to check in and you didn't charge me for my dog.
I almost couldn't check in because of this… they made an exception because their system is down and can't process the card anyway.
The agent was very patient with our travel needs and kept looking until we found the perfect property! Thank you!
You did a great job. You were very polite and easy to talk to. We always enjoying at your motel in Lincoln, Nebraska
So, I generally have issues with ordering online. Also, when you try to call, you usually get an automated runaround. Not with this place. The woman that helped me was awesome. She was pleasant, courteous, professional, and super helpful. Thank you so much for being a real person and helping a first time visitor out.
Very good gave accurate information. Directions were good. Clerk was very courteous.
Mr Garcia was professional and informative. He quickly answered all my questions
I was worried about booking on a travel site because I didn't want anything to be left out or for anything to be wrong when we checked in. Joi had to really work to make it all just right and I appreciate her diligence and patience even with my Sister calling several times while we were on the line! Lol
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members