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BookOnlineReviews 5,817

4.6

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Missouri
1 review
0 helpful votes
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Great
June 12, 2023

Great experience talking to Christopher concerning my booking.

Date of experience: June 12, 2023
Texas
1 review
0 helpful votes
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Top Notch Service!
June 12, 2023

This was a simple short booking experience. My guy was fantastic and I was get pleased. Thank you kindly my good man!

Date of experience: June 12, 2023
California
1 review
0 helpful votes
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Eric Alejandro's service
June 12, 2023

This young man was polite and knowledgeable. He helped me find a place I could afford, near the medical office where my appointment was

Date of experience: June 12, 2023
Arkansas
3 reviews
0 helpful votes
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Proficient Reservation Booking
June 12, 2023

Andro Vincent, the person who helped me make my reservation was very proficient. He gave me the best deal the hotel had at the time, plus I received a valuable gift for two.

Date of experience: June 12, 2023
Texas
1 review
0 helpful votes
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Hotel reservation
June 12, 2023

She was very professional and polite. She booked my room pretty quick. I will call back in near future to book with her

Date of experience: June 12, 2023
Indiana
1 review
0 helpful votes
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Amanda is great!
June 12, 2023

Amanda was able to help me find a pet friendly hotel! She is so sweet, knowledgeable, and helpful!

Date of experience: June 12, 2023
Minnesota
2 reviews
0 helpful votes
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Victor……booking Americinn
June 12, 2023

Victor was amazingly helpful, friendly, patient! I would call him again for assistance! Thank you! I'd give him the top rating possible!

Date of experience: June 12, 2023
New York
1 review
0 helpful votes
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Rooms
July 12, 2023

I told him I wanted one room king bed and one room two queen, he confirmed verbally and when I got the confirmation email it is for two king beds. I called back and that person could fix it and was making it way more complicated. This is not a good service.

Date of experience: June 12, 2023
Texas
1 review
0 helpful votes
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Sucks!
July 12, 2023

The reservation was supposed to be for tonight. She made a five reservations for us for tomorrow. We paid for Ubers for 10 people and now we're stuck at a hotel that has no open rooms. Our flight was canceled and I made that perfectly clear on the phone.

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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City did a great job!
June 11, 2023

Cory was professional and answered all my questions.

Date of experience: June 11, 2023
Iowa
1 review
0 helpful votes
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Paul is awesome!
June 11, 2023

I spoke to Paul tonight and he was professional, helpful and knowledgeable. It's refreshing to meet people who still have pride and take good care of others while doing their job. Thank you Paul.
Tara S.- Iowa

Date of experience: June 11, 2023
Texas
1 review
0 helpful votes
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Last minute booking online
June 11, 2023

Overall very pleasant and professional. Got a nice room at a great price. Very helpful service.

Date of experience: June 11, 2023
Pennsylvania
1 review
0 helpful votes
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Hotel Booking
June 11, 2023

Lauren was extremely personable and helpful in finding my family a hotel.

Date of experience: June 11, 2023
North Carolina
1 review
0 helpful votes
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Excellent job
June 11, 2023

So helpful. Found the perfect hotel for me. Very professional. It was a joy talking to her.

Date of experience: June 11, 2023
Nevada
1 review
0 helpful votes
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The gentleman was very helpful and solved my travel needs very efficiently! Because of him, I would stay at a Days Inn in the future!

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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Booking Agent Pedro
July 11, 2023

Pedro was able to provide me with my reservation # and a copy of my room reservation in Bakersfield at the Best Western Plus Hill House, 700 Truxton Ave with in five minutes of my initial call. His service was excellent.

Date of experience: June 11, 2023
Arizona
1 review
0 helpful votes
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Very pleasant. She took her time to explain and answered all my questions

Date of experience: June 10, 2023
Maine
1 review
0 helpful votes
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Zero stars!
July 10, 2023

Quentin was very rude. He said, "if you would listen lady." He also said, "so do you want to book or not." We called him and $#*! and he yelled into the phone. We book hotels all the time and have never had an experience like this ever before.

Date of experience: June 10, 2023
California
1 review
0 helpful votes
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Horrible
July 10, 2023

Deceiving information I asked for a two bed hotel room. I was assured of this and at the end when I call the hotel, they confirmed it was only one bed when I asked specifically and repeatedly for two beds.

Date of experience: June 10, 2023
Iowa
1 review
0 helpful votes
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Excellent
June 10, 2023

Great experience best I've had in a very long time

Date of experience: June 10, 2023