business logo of BookOnline

BookOnlineReviews 5,818

4.6

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.


+44
How would you rate BookOnline?
grey star
grey star
grey star
grey star
grey star

BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Iowa
1 review
0 helpful votes
Follow Steven W.
Unfollow Steven W.
Send Message
Share Review
Report Review

Not ideal
July 14, 2023

Booked a room. They said the card didn't go through however the charges reflected on my bank balance with 3 separate charges.

Date of experience: June 14, 2023
Ohio
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Send Message
Share Review
Report Review

Got a room
June 14, 2023

He was very pleasant to talk with. He spoke English. To witch I could understand

Date of experience: June 14, 2023
California
1 review
0 helpful votes
Follow Denice T.
Unfollow Denice T.
Send Message
Share Review
Report Review

Allie
June 14, 2023

Everything went very smooth. She answered all my questions and was very sweet.

Date of experience: June 14, 2023
Michigan
1 review
0 helpful votes
Follow Diane E.
Unfollow Diane E.
Send Message
Share Review
Report Review

Fantastic service!
June 14, 2023

A very professional communicator, who was friendly and helpful with knowledge that we needed. He was an absolute joy to work with, and I appreciate it very much.

Date of experience: June 14, 2023
Florida
1 review
0 helpful votes
Follow Beverly P.
Unfollow Beverly P.
Send Message
Share Review
Report Review

David
June 14, 2023

Excellent experience. Very pleasant, could answer my questions and very professional.

Date of experience: June 14, 2023
Georgia
1 review
0 helpful votes
Follow Jeannette O.
Unfollow Jeannette O.
Send Message
Share Review
Report Review

Jet
June 14, 2023

Wonderful experience the clerk was really nice! I really appreciate it!

Date of experience: June 14, 2023
Virginia
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Send Message
Share Review
Report Review

Ezequiel's assistance.
June 14, 2023

He was very professional and extremely helpful. Looked up multiple rooms to get me the best price available.

Date of experience: June 14, 2023
California
1 review
0 helpful votes
Follow Almeda F.
Unfollow Almeda F.
Send Message
Share Review
Report Review

I received good customer service
June 14, 2023

All of my questions were answered and information provided in a professional manner.

Date of experience: June 14, 2023
Arkansas
1 review
0 helpful votes
Follow Jay U.
Unfollow Jay U.
Send Message
Share Review
Report Review

Excellent service
June 13, 2023

I needed a room and Santiago was very helpful in finding one in our budget close to the venue.

Date of experience: June 13, 2023
Oregon
1 review
0 helpful votes
Follow Denise T.
Unfollow Denise T.
Send Message
Share Review
Report Review

Short and sweet
June 13, 2023

Andy did a great job of finding what we wanted and in a timely manner.

Date of experience: June 13, 2023
Georgia
1 review
0 helpful votes
Follow Laura E.
Unfollow Laura E.
Send Message
Share Review
Report Review

Telephone Reservation
June 13, 2023

Deshay was very helpful. She provided great customer service going out of her way to search for options. I appreciate her help greatly.

Date of experience: June 13, 2023
North Dakota
1 review
0 helpful votes
Follow Tammy E.
Unfollow Tammy E.
Send Message
Share Review
Report Review

Outstanding
June 13, 2023

Wonderful very polite and knowledgeable. Answered all my questions. It was a pleasure to reserve a room. Thank you much.

Date of experience: June 13, 2023
Virginia
1 review
0 helpful votes
Follow Nan E.
Unfollow Nan E.
Send Message
Share Review
Report Review

Very polite and efficient.
June 13, 2023

It was nice to speak with Laura. She was helpful and didn't waste time taking care of my hotel needs

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
Follow Cathy N.
Unfollow Cathy N.
Send Message
Share Review
Report Review

Excellent service
June 13, 2023

Lauren from Missouri was very friendly, polite and understanding to our needs. It was a pleasure talking with her.

Date of experience: June 13, 2023
Ohio
1 review
0 helpful votes
Follow Donna Y.
Unfollow Donna Y.
Send Message
Share Review
Report Review

Very patient
June 13, 2023

Santiago was very helpful and described the hotel and room wonderfully.

Date of experience: June 13, 2023
South Carolina
1 review
0 helpful votes
Follow Jay B.
Unfollow Jay B.
Send Message
Share Review
Report Review

Poor
July 13, 2023

Tried to tell me government discount rate would be $763 for 3 nights. Booked online and it was $331z

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
Follow Tricia V.
Unfollow Tricia V.
Send Message
Share Review
Report Review

Information
June 13, 2023

Excellent! Pleasant and answered all
My questions and more!

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
Follow Jared L.
Unfollow Jared L.
Send Message
Share Review
Report Review

Hotel booking
June 13, 2023

Juan was excellent. Very helpful.
Helped me find the exact thing I was looking for

Date of experience: June 13, 2023
Pennsylvania
1 review
0 helpful votes
Follow Bernard Y.
Unfollow Bernard Y.
Send Message
Share Review
Report Review

Great service
June 13, 2023

Excellent excellent great great and great excellent service

Date of experience: June 13, 2023
Florida
1 review
0 helpful votes
Follow Tracie B.
Unfollow Tracie B.
Send Message
Share Review
Report Review

Great customer service
June 12, 2023

Perfect, easy awesome very professional and nice. Answered all my questions correct. Will definitely use again

Date of experience: June 12, 2023