From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
10...
Timothy exceeded my expectations with helping me find a place to stay despite the original place that I called about was sold out. He heard me out about my price range and helped me reserve an alternative location. Definitely need more guys like him! 10 stars!
It was very easy with her she explained everything to my knowledge and she got me a room and I think her very much because the others that I talk to couldn't do anything and I really appreciate her
Paige was fabulous. Her skills & customer service far exceeded expectations. It was late and raining and a somewhat long & trying day. Paige is a bright spot of sunshine and we are grateful. Thanks so much.
Couldn't help me with a simple question. Had no number for the sf hotel. Said "you can google it" in a sarcastic tone. Won't be giving this place business.
Giovanna was nice, and super explanatory about directions and address! She was very helpful and friendly
Great experience,very helpful. Got thru right away and making my reservation was very efficient.
*update: I have received a full refund*
I made my reservation for one night on 6/17/23. I arrived at the destination and they could not locate my name or reservation number. I have messaged, emailed, and called bookonline's customer service and have not received a response. I have been on hold for 30 minutes and may not have a place to stay for the night as they will not answer any form of communication for support.
Amazing service! Her explanation of the booking was easy and the secure payment feature was great. It was the first time I used that type of service. She made it easy. Very friendly and knowledgeable
He was polite and very helpful in booking my room for late arrival
So thankful for Edgar! He found a room for us after we had searched three towns!
Tanya was awesome in getting the reservation settled! We lost electricity and couldn't find a room in Canton, Athens, Terrell, Lindale, or Wills Point.
Added over $200 in charges and booked me the wrong room. Didn't find out any of it until I checked in. Really unhappy with this service and will make sure to let everyone know that I can. So maybe someone can save some money and get correct room. Don't use this site. Book with the actual hotel
We were trying to book a room. The app had our old CC#. She helped us get the room and with a lower rate! Awesome customer service
Pleasant. The agent was tremendously helpful and kind.
Cory was really helpful in not only getting us a room but making sure we booked at the correct location.
Chris was very professional & helpful. He answered all my questions.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members