BookOnlineReviews 5,818

Rebekah was extremely knowledgeable and very detailed…,Wonderful service… Her kindness made the experience enjoyable. Looking forward to our stay.

The agent was extremely helpful, understood our situation — renting a room in a hurry for our daughter who is two states away!

Great
Answered my questions. Very nice and polite.

Professional and kind and made sure that everything was done correctly. He did not rush me but was patient and polite. I appreciate his professionalism.

When I spoke to Alberth I was listened to without being interrupted I was given the information I was asking about. Very polite and professional booked our room explained check in check out. Made sure I understood all information. Made me feel that he cared about our comfort of the room.

Called for a last minute room and the reservation assistant was more than helpful I really appreciate it

Amber was most helpful in finding ding us great accommodation for a great price.

I needed to cancel a booking. On the phone I was told to press 2. I did that and it was a disaster. I was disconnected repeatedly. I am not
Going into the whole mess. I decided to call back and press 1 for new bookings and I got
Andy who was very professional and did everything correctly. Thank God for him.He
Was outstanding.

The representative could not understand me and I had spell out words. I finally gave up

Called very late for a room in Mt Pleasant, WI but needed pet friendly room. Was told it was available but when I showed up was told no pet friendly rooms were available by site Manager. Was told I should have called front desk and not 1-800 number to book. That needs to be fixed so both are on same page. Fortunately, they found a room to accommodate me but was not an easy process.

She was incredible! I had a complicated issue with many questions and she spent the time to address them ALL and was extremely patient and so pleasant.

My experience booking with BookOnline was very pleasant and was professionally done by Juan! Thanks very much.
Sincerely, David Singer

Caesar was polite & helpful.
He understood our dilemma.
Great employee

Awesome. Love her! So easy. So kind. So understanding. Never had this experience before making a reservation. She deserves a raise!

He did a fantastic job with my difficult situation. I appreciate his help and patience.

Very helpful and pleasant. Did extra checking to get us in the hotel we were inquiring about.

Catherine was very nice and friendly! We just weren't in the same time zone. When I said I was stranded at the airport and needed a room tonight which was at 10:30 pm in Seattle, a room was booked for the following night. I realized the mistake 5 minutes later. Unfortunately there were no rooms and I spent the night in the airport. I'm planning on a full credit.

I had a really great experience trying to book a last minute room at the Comfort Inn in Palm Dert California. The gentleman walked me through the entire process and with his help I was able to get it booked. Thank You!