From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Time efficient, and friendly. Thank you. The potential for enjoyment is sufficient.
Reserved a room. I was told I could cancel. Decided to drive further. Reserved another room by calling hotel. Called back to cancel the first booking and only then was I told there was a cancellation fee of 30%. I will never use your service again
Employee was Katherine and she was pleasant, helpful, and so very sweet!
DO NOT book through this $#*!ing company. They are crooks. They charged us exorbitant fees that they couldn't explain later, at time of booking they were supposed to be for the pet fee at our hotel. Our hotel later tried to KICK US OUT because they didn't know about the pets even though our understanding because of these $#*!s games is that that we had already paid for our animals. The company had taken all our money and none of it went towards our stay. It also stated in our reservation from booking through them that we had pets as well. In. Sane. We were charged even more money by the hotel. Absolute nightmare of an experience, and unbelievable. The girl on the phone was nice and sounded like she was trying to help us get a good deal. Don't fall for the tactic. They are liars. Lies. All lies.
Friendly guy who was very efficient and quick. Super helpful!
Two evenings ago I had the good fortune to connect with Robert while seeking lodging at the Fairfield Inn while touring the Shenandoah Valley. It was late Friday evening and the type of room I wanted was not available in my budgeted price range. So Robert graciously offered to assist me in finding a room in my price range in the area. After making a few calls he managed to find accommodations for me & my traveling companion; and he secured our reservation so all we needed to do was present ourselves at the Inn he arranged. He indeed went above & beyond my expectations with his generosity of time & caring to insure we had a place to stay the night! 'World class service!
Friendly, helpful, direct and clear answers to my questions.
Spoke with person about some complicated plans and she was so helpful and nice! Best service ever!
Without Martin, I likely would have chosen another hotel. I am glad at the choice I made! Thank you, Martin!
Joyce was very pleasant and professional, and got my reservation fixed and confirmed in very short time with a great attitude.
She gave me an early checkin to a motel who she knew to be available. She promised I could get into the hotel without any problem what soever. She lied from the beginning of the call to the very end. Bad service in so many ways. I will never book with this company again. Nor will I ever recommend using any of the hotels she represents. BAD SERVICE 100%
Knowledgeable, listened and answered all of my questions, was polite, pleasant and made sure my requests were accommodated. Excellent service. Thank you.
My hotel representative was very friendly and fully answered all of my questions. She quickly found the perfect room for us and made the reservation process easy!
Oscar was very friendly, patient and helpful with my request. Thank you Oscar
It was such a pleasure to work with this gentleman! Great attitude, kind, patient and very knowledgeable. A definite refreshing experience for a change!
Thank you! Called because I was so confused. Appreciate your help!
Understood and it was smooth and quick to make the reservation.
Charlie the great was very nice aka Juan. He explained everything to me. He was excellent in his customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members