From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
He did a great job! Clear and concise easy to understand
My husband and I were coming in for a funeral.Joi was so kind, very knowledgeable and helpful. It was an excellent experience, talking to her on the phone.
Rebekah went above and beyond to assist us with finding a room and rate within. Our needs this evening. She has a pleasant voice and professional manner.
Julie was super helpful matched a room rate advertised on another booking website!
She was patient and took a booking for Saturday nite stay over!
Claudia did a great job explaining and booking my reservations!
Although Ziola did not find the rate I knee I could get online she tried her hardest to accommodate my request. Very pleasant to speak to as well.
I don't think she understood what i was saying but she was ok
She was very Pleasant to speak with. She was very helpful and explained everything in detail.
Rebecca is Phenomenal, very Professional, patient and polite! Thank you, Rebecca! Enjoy your weekend, the rest of the summer and the years ahead!?
I wanted to make a new reservation and you just turned me over to some else actually an automated system when I wanted to talk to a person about my situation. Didn't truly listen to me. But I need a room for tomorrow night so I will try and call again..
Excellent service. Quick and comprehensive service.
Thank you Jeff. You did a good job. However, i think It would be great if you could have given me a direct line to the Hotel. Considering there are so many online places I could book a room at the Delta Armouries in London Ontario it is odd that the computer was saying that there were no rooms available.
But YOU did a good job. Polite, listening, helpful as much as you were allowed to be.
I made a pre-registration for Fairfield by Marriott in Leavenworth Kansas. I found the young lady very helpful and answered all the questions that I had concern with.
Claudia took my reservation and was patient with me very helpful awesome to talk to thank u so much
Very pleasant and very helpful. She answered all the questions I had.
I have diabetes and specifically asked if the hotel had a fitness center. I use exercise to help maintain my blood sugar after I eat.
After I had already prepaid and checked-in I realized once I got to the room that there was no fitness center.
Joyce was very helpful. She is an asset to your booking hotels. Customer service is better served by live people who understand travel and destinations.
I had a pleasant experience with my representative on the phone he was very professional and courteous
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members