From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
The rep was super nice an through about the whole experience
After a chaotic day of travel and hundreds of people stuck at dallas airport overnight, I called to see if I could find a nearby cheap hotel where I could sleep for 4-5 hours. Victoria pulled off a miracle and found me a room!
She was very patient with me in making sure I got the right reservation
Room not available, she indicated that they would be ready with a late check in but the reservation was for the next day. The hotel clerk indicated they had not received a call from Paola as she told she had. Very disappointed and I want a refund.
He was very helpful with booking a last minute reservation.
I booked 2 queens and a rollaway bed for 5 people. Got to the hotel and the front desk had no record of the rollaway bed needed. Holiday inn was not going to provide it and would not give another room. I drove 13hours and had my 4 boys in the hotel room waiting for the bed. I was upset because I paid for the room and was told by Caesar that here was no refunds when I booked. I was very upset. The Holiday desk attendant Ali could see my frustration even though I was polite with him. I told him this is a bait and switch and is illegal. They can tell me I am buying something and give me something lesser. He went upstairs and got me a roll away bed that he said they didn't have originally. Either way I was grateful to get the bed but very disappointed at the lack of trust. How can I feel good about getting a confirmation without worrying if I truly booked what I asked for.
The person who helped me was professional, pleasantly helpful and efficient.
She made the hotel reservation process simple and pain-free!
She was pleasant and kind towards a tired lady. Got us the right room on our journey.
Desperately needing a room on short notice,
Tamara was not only capable, but was kind and reassuring about my accessibility needs. I'd reserve a room anytime I need to stay away from home.
Dawn was very professional and polite and did an amazing job booking my room,quick and easy and very professional again!Thank you Dawn and double tree
Sincerely:Isaac Velarde Ojeda
He hung up on me when I asked to talked to the front desk
The gentleman was extremely helpful and professional. He answered all our questions and got the job done. Give him a raise!
I was booking 5 rooms for 10 people, at first the date we wanted was not available after trying about 4 more dates, with no luck his system updated and he was able to get us the date we originally wanted
Nothing bad to say with the reservations department. I am planning a honeymoon and deserve the best with the best service. Thank you again
Awesome, enjoyed the rep that assisted me! Very professional
Very good. The gentleman I talked to was very helpful and polite and answered all my questions.
It was absolutely uplifting talking to zolia.
I called to make a reservation and not only was Zolia professional to ensure my needs where met she extended courtesy and consideration above any other agent I have met. She is personable and friendly and made me appreciate how servicing others could be joyful. Truly enjoyed the experience.
The on-line representative was great and the hotel staff were very friendly and helpful.
I was sent to the hotel to check to see if I had a reservation and the automatic answering wants a confirmation number and when I couldn't produce one hung up on me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members