About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Jay was very personable and helpful. He verified that he was meeting my requests. Thank you for such a wonderful experience.
After having trouble making reservation with app, I was frustrated and not happy, Humberto made it right and got the reservation completed. The online reservation process was interrupted by an offer for a $150 discount, which I did apply for and received approval. I'm not happy because this offer was tied to a credit card application which I did not realize I was applying for.
Density was great at telling me what rooms were available and the price in total. She was very kind, and upfront about everything. I will definitely be coming back :)
This was the easiest booking I've ever had & I'm 63. So thorough & got all of my information correct the 1st time. I'm so thankful for the process being seamless.
I was initially having issues giving my personal credit card number. But, Humberto was able to assist with a great sense of humor and professionally came to my rescue!
Customer service was professional, friendly and knowledgeable! Staff delivered friendly, expert service with a professional attitude. A great overall experience!"
Jose was very helpful with making our reservations and answering our questions. We are happy with our experience with him.
She did a great job. Friendly and informative. I'm not entering 100 characters. This is ridiculous! At least 100 characters! I'm surprised anyone ever completes your survey!
I made a reservation for the Orleans Casino with Lauren. Lauren was friendly, patient and professional. Thank you again Lauren, for your excellent service!
Adrian was super helpful booking my rooms for a splurge getaway to see my family this summer. Thank for your help!
Oscar was so nice & helpful. It was a pleasure working with him. He booked the room, sent me an email & cell phone text too. He was so professional & efficient.
Great experience. Carlos was very helpful. And obviously very experienced. He helped map a 3 day journey. Promptly sent email of the confirmations. I was very pleased.
He was relaxed and friendly, even funny a little and personable. So refreshing after dealing with AIs on most phone calls.
Rooms are nice but we stayed here because of the amazing things we heard about the pool only to find it closed for the day! If its not open tomorrow we will find somewhere else to stay very disappointed!
Our reservation agent was friendly and did a great job booking us promptly so we could get on with our day.
Very terrible. They charged me too much suppose to be $167. Total $247. Supposed to have a $25 food credit. Didn't get it. Said I booked though truvago. I called and booked through your staff Humberto. Very shady practice. I will continue this with Hilton corporation
I had the old address for my c/card on file with the card, and was giving my new address card kept getting declined Representative on your end was patient and we had the situation resolved
After a Very Upsetting time at the airport and their customer service this was a Huge Relief to speak to someone nice and Very Helpful! Best ending to a Horrible Experience! Totally Appreciated it!
What a great employee you have in Jesus. He provided service above and beyond with a wonderful attitude. Very professional and yet personable. He answered every question I had and made me feel comfortable about using my credit card on line.
Wonderful customer service! Very helpful. Booking a room has never been easier. ¡!?! This survey is more stressful! Why do I have to write using at least 100 letters?
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members