Booking.comReviews 4,267

As a host, I have been waiting for 7 months to be paid by Booking.com while my guest has already paid them. Calling customer service has been a fruitless endeavor, with each representative apologizing as a matter of course and then referring me back to the same point. Some of them even confessed to having a terrible experience with the finance department within the company. It appears that there is either an internal conflict or this is their standard policy - terrible management either way. I cannot believe that someone can take money from your guest and not pay you - is this a scam or criminal activity?

Given this experience, I would strongly advise against using the Booking.com platform as a host. You will be left without any form of insurance or protection and may not even be paid. If you encounter any issues, don't expect any help from customer service.

They are become scammers, they will never refund you even if it it's own mistake. They will feed you tomorrows and finally send you deal with airlines.

DO NOT USE THIS COMPANY
Found a good hotel for a bargain at £18 for 1 night and paid for it directly.
2 days later contacted by Booking.com & the hotel stating that the price was an error and wanted to charge me a much higher rate.
I explained this was not a "clear and obvious error" as in their T&C's and was a breach of the Consumer Rights Act 2015.
They refused to compromise other than saying I had to pay a large increase in money or would cancel my booking.
Shocking treatment when was their and the hotels error and not customers where now hotel prices in the area increased or no availability.

If you think you will change your flight, purchase directly through the airline. Booking was not able to change my flight and I would have to buy a whole new ticket to change my return flight.

I make a booking for royal Inn motel in Sparta tn from. Booking.com and when I went there the property owner said that they did not have any Booking from Booking.com.i have suffer a lot because of them.i highly recommended NOT to go through Booking.com

I have very bad experience with them,and with holiday express in jasper alabama, just booked a hotel, they charged me and it's none refundable. When I went to the hotel,they didn't find my name,I was stuck between the hotel and them, the hotel said it's not our problem and booking said we need to email the hotel and check.
Imagine when a customer want to sleep at 11 pm, and you are caught between two businesses each saying it's not their fault.

Unfortunately, I was scammed after making my booking for a stay at www.mimhotels.com in Ibiza through booking.com.

I received a call from the hotels telephone number asking about my stay and offering a car pick up from the airport.

They asked to take a preauthorisation on my credit card which I agreed to. Next, I foolishly handed over a One Time Code to the caller who subsequently bought EUR 1935 worth of untraceable Crypto Currency.

I did address this with the GM of the hotel and he advised that there was no outbound call from the hotel to my mobile phone number, there was no or minimal staff with access to the hotel as it did not open for the season until 2-3 months later and CCTV showed nobody near the reception / office to make that call.

During the call the caller also took full payment for the hotel along with their Crypto gift to themselves at my expense.

So this experience leaves me feeling that either someone at the hotel or booking.com gave my info away and scammed me successfully, which would be the only reason I won't be using the hotel again in the future or ever using booking.com again. Sad lesson learned by me.

I raised with bookling.com who showed an interest and asked for more detail, which they simply sent to the hotel… who declined again…. The allegation from the hotel was that this type of scam is very common with booking.com…. USE THEM AT YOUR PERIL.

I booked a room at one of Booking.com hotels in Pennsylvania. I used Booking.com 6-8 times a year. I had to cancel the booking within the right timeframe and I received a written confirmation that it was canceled at no cost. A few days later I got charged for a night stay at this hotel. I was unable to get the charge reversed. The customer service person was giving me inaccurate details blaming me for cancelling the room too late. That person stopped exchanging with me. I couldn't find a phone number to call. Bad customer service all around!

The point of using a third-party site is to protect you from giving your credit card to a third-world country, and to help you if a problem arises. Turns out, booking.com DOES give your card directly to third-world properties and DOES NOT help you whatsoever if you don't get a refund.

Along with the property owner, they've done nothing but point the finger at each other and say I need to contact the other. Spoke w/ Agent A who promises he'll initiate a claim and request proof of refund from the property; call back 4 days later and Agent B says Agent A never did that, so he gets to "start the process over". Have been told to wait 5, then 7, then 14, then 15, now 30 days (FROM TODAY, not even from when I cancelled the reservation and was told the refund was initiated 18 days ago. So I get to wait 48 days to even START the process of a refund, which will then take another god knows how long).

I had booked a hotel which I thought was an indoor Days inn hotel and when I actually pay for the room I get a follow-up message sent to my email and it's a motel 6 totally different hotel so I call the booking people back and tell them that the hotel isn't even the same hotel as the picture I 1st saw and I called them within an hour of it even being sent in and they told me that they couldn't do anything about it I've been calling them for almost 2 years about the situation and they keep going back and forth telling me that it's the hotels fault or it's the hotel is telling me that it's their fault and no one wants to take blame and they're very bad customer service was hung up on a couple of times and when I asked to speak to a manager that's when I kept getting hung up on

Absolutely useless - cost us our 3 night trip to Manchester. I booked accommodation last year for trip over August bank holiday this year. A better accommodation became available so I booked that, paid in full and received accommodation. I cancelled my original accommodation. I then received a message to say due to an issue on their end, the new accommodation wasn't actually available and they cancelled my booking. They're completely unwilling to help and now I'm left with no accommodation, with very little alternatives due to it being a very busy weekend, unless I want to pay 3x the price I originally paid. Will be using alternatives such as airbnb going forward.

Worst customer service I have ever contacted with. Bought the insurance but didn't help to change the flight!

I had a booking through booking.com. I cancelled this booking within the 24 hour time frame and then had my accomodation reach out about check in, i emailed back saying i had already cancelled this reservation and the hotel said to contact booking.com, i did and nobody got back to me. I then had $390 stolen from my account and booking.com are still absolutely no help. Don't trust.

Upon arrival at THE HIDE IN RANDBURG there was a lady standing outside at the gate who was wearing only a see through top (no bottom) waiting for a man in a car in the road... Meanwhile another lady with a shower cap on and wine in hand yells "Auntie, customer."... How unprofessional? Then the half naked one runs back to her room bare bottim jiggling past us! In my opinion it Iooked like sex was being exchanged for money there. We immediately canceled and was forced to drive around looking for other accommodation... The good rating on bookings.com is NOT what I experienced.
10 days after cancelation, still no refund...
Booking.com simply said I must contact the facility to receive my refund that was taken by bookings.com? They are quick to take money, but leaving me to sort out my refund, who the property representative now only wants to refund 70% of the full amount?

This website book a hotel in Newports New which was Oyster Point suite located on 21 Oyster Point road this hotel is garbage, dirty, false advertising, too embarrassed when we walked in to look at the room, the beds look looked like box beds, drug dealers and whores was walking inside the place we walked out of the place never in my life I would stay in that garbage. I even told the front desk and she tell us to call booking so we can get our money back. Booking representative tells us that whomever they spoke with at that the hotel they said we can't get our money back so I want who ever read this do not book any reservations with this website I am going to file a complaint on the better business bureau about this website. I give this website a 0 ratings and that the hotel a 0 ratings very dissatisfied.

The worst company to book flight tickets with. The team is not trained to help the customers. Their only motive is MONEY! And their flex ticket is a scam. They charge you an extra amount to get the flex service, but that money is a total waste from my point of view.

They said that - with flex you pay only the price difference. But when you request for a date change, 99% of the time they say no tickets available. So you have no option other than loosing all your money spent on the booking.

Also they are very tricky in marketing this flex service. The advantage of flex ticket is mentioned as "Change your flight to another with the same airline for free'. But this only allows you to change the date once for the whole trip (inbound and outbound). After that, you will have to pay a penalty for each change. You are more likely to miss this, unless you have a prior experience with booking.com. Why don't they clearly mention that this service can be used only once. This is a cheating company and never fall for that.

From my overall experiance, I would suggest to book directly with airline. This is because, if you try to get any information from Booking.com agents, they says that we have to deal this directly with airline. But if we call airine, they will say that we have to deal this with Booking.com because they have made the reservation for you. This is very stressful and waste of our time. I had to make several calls to Booking.com and the airline just to get a payment confirmation.
NEVER RECOMMEND! NEVER USE THIS AGAIN!

The place is a dump, no getting around that. Appears to be a welfare hotel also. With all kinds of drug addict derelicts all over the place with god knows how many squeezed into every room. Its a totally unsafe place to stay. Drug dealing going on and people begging for money and food. Everything is old and barely works. No dishes or pots for the kitchen, had to buy my own. A/c didn't work and when I turned on the heat the fire alarm went off. Stayed 6 days and it was hell. Choice hotels has to know this is a dump but could care less.

I was refunded by a hotel I booked via booking.com due to issues with the room. The original payment was processed by booking.com. The hotel claims to have sent out the refund via booking.com (which also confirmed it initially on a notification email I received from them) but 3 weeks later when it failed to show up on my card statement I reached out to booking.com and they now claim the payment was never processed by the hotel and said there's nothing they can do or help about it. Outrageous.