Booking.comReviews 4,272

I booked the fritz hotel for my vacation based upon the fact they had ocean view rooms with balconies. The picture clearly shows a bed with doors leading out to what appears to be a balcony. I called booking.com to verify and was told I had a balcony, only to find I was on the first floor with a partial view and no balcony. I asked for Ryan Ford the manager to call me back. He did not. Instead had a CS rep email me a replay of a completely different conversation not even referencing the balcony. They have completely ruined my vacation with nothing but a reply there's nothing they can do. Their advertising is deceiving and their CS not knowledgeable at all. The manager ( IF that's what you want to call him) Ryan Ford is insulting. When I ask to speak to a manager- I want to SPEAK to a manager. When you make a mistake you need to fix it. Don't replay an entire conversation that has nothing to do with my actual problem. Don't book off of booking.com. I've booked off of expedia, tripadvisor and hotels.com and have never had a problem.

The location is very accessible. The room I stayed was well maintained and very comfortable. The outdoor grill options made my stay even more enjoyable. Great ambiance and respectful staff. I will definitely refer to friend.

OUTSTANDING, Great location-Beautiful Apartment with Court Yard---24 hour gated security. Within minutes walking of all the best restaurants, clubs, Sea, and Potemkin Stairs just around the corner. Newly remodeled. All new furniture, lots of space, very clean, jetted tub and shower. All new kitchen furnished. Large smart flat screen TV, Washer/Dryer, Balcony viewing the court yard. Quite, wonderful neighborhood. Manager was just a call away and very accommodating, always pleasant if I had questions. I would recommend this apartment to everyone. WOW!

Booked for 4 rooms: 2 adults, 1 child, breakfast included. Party of 8 adults and 4 children. See the attached picture.

The hotel charge extra saying that Booking.com only pay them for the adult breakfast. I called up Booking.com the customer service and the manager refuse to honour their agreement as stated in the booking.

The 1 bedroom at Arlington Court Suites hotel, Arlington, VA, was of good size and comfortable. We would have left with good impression and return to stay on our next trip but these two very poorly handled things by the Front Desk mean we will not return to stay: (1) important and confidential documents faxed by staff at Front desk cannot be found and returned until after a lot of anger and frustration (2) taxi ordered in advance to go to the airport was not done. We discovered when the taxi ordered for the specific time did not turn up. Another taxi was called and delayed our drive to the airport by half hour where the current driver has to make up for it. Totally unacceptable when there is a plane to catch!

I have used Booking.com for 5 years of trips to Europe & I never had a problem with them. But this year, when I reserved 2 nights at Jaeger's Hostel in Munich, Germany, I did not realize that I was paying for the hostel at the moment that I booked it. I entered my credit card number because one always has to do that while reserving a hotel. I had no intention of paying for the hostel at that time. When my plans changed a few days later, & I tried to cancel my reservation, the Hostel refused to let me cancel. I wrote to Booking.com & they were pleasant in their e-mail but they did nothing to help me. The reservation with Jaeger's Hostel in Munich was for a date 3 1/2 months in the future, & the hostel is usually fully booked, so it is certain that the hostel would have been able to rent the room I had reserved 3 1/2 months in advance. Booking.com doesn't care about helping their regular, steady customers, & I will not use them again.

I don't normally use booking.com maybe that's why I was unsure that when you get a confirmation email saying 'your going to...' allowing you to believe all is done and dusted with the amount paid all you need to do is go, means you may possibly get an email hours before your arrival explaining a problem with the payment. Although they managed to get the cancellation fee wavered I think it's a bit of a joke to use the word wavered as they were so misleading. We ended up not being able to go and ended up very disappointed.

Booked with booking.com and will never book with them again! Tried to cancel a booking four months in advance they would not help whatsoever. I then email the hotel who where happy to change the booking however when I informed booking.com they informed me the price had gone up and I had to pay at the hotel after discussions booking.com said they would refund me I sent email after email and proof of receipt that they requested, still have never received a refund POOR CUSTOMER SERVICES TO SAY THE LEAST! I even emailed asking them to reply as they have not replied to previous. VERY UNHELPFUL TRYING TO RESOLVE ANY QUERY. Book direct easier

Last August I made arrangements thru Bookings.com for a room at Daytona Beach, Florida for this past weekend Daytona 500 Nascar race.
Upon arrival, the hotel gave us a room with 1 bed and a pull out sofa. There were 5 in our party. The room we booked was to have 2 queen beds and a pull-out sofa.
There were no more rooms available at this hotel or any other hotel in town. The hotel said it was Bookings.com fault and they told me it was the hotels fault. Bookings said I made the arrangement for only one guest. Now why would I want 2 queen beds and a pull out if it was only me who was staying there. Not smart!
We ending up staying for again we had not choice and 2 people had to sleep on a blow up mattress on the floor.
I will not trust either the Bookings.com or the Extended Stay Hotel ever again. Will not use there services again.

Booking.com is running flawed system as far as reservations are concerned.
IE. You are able to book dates/rooms without any obligation and from Hotel Extranet https://admin.booking.com/hotel/hoteladmin/?lang=en
You are not able not cancel reservations which are neither confirmed nor deposit payed, thus leaving number of rooms which are booked for certain period.

This is perfect opportunity for fraudsters and/or competitors to request booking for as many rooms as they can, using bogus aliases and/or email addresses, thus leaving your property marked as fully-booked!

Further to that, Booking.com is unable to cancel some of the dubious booking on direct request, yet recommending to wait and report as NO-SHOW(s). As a consequence properties are left with high-season dates marked as booked and becoming available only after NO-SHOW reported.

Ridiculous

Probably works somewhat ok for hotels in cases where they cannot rely on their own online booking facilities. However, way too bad for the holiday rentals market: I've booked in one place, 1 month later the owner of the place decided to cancel the booking, offered an option outside of booking.com (dodgy at the very best), then Booking.com began harassing me with "alternatives" nowhere near to the original booking, including the alternative that was completely outside of their system. They just wanted a quick buck on the booking and me to sort out the moronic response from the owner of the property. Never again, booking.com

Do not use booking.com. We had a reservation for an apartment in Lima (secured payment by card). KLM missed the connection so we were 11 hours delayed. We phoned twice to the host and it was no problem before we arrived to the house. Due to "no show" the apartment was rented out to someone else. We had to accept another apartment without some of the facilities that we expected. Short after our installation in the new apartment we got an invoice from booking.com for "no-show". We have tried to be compensated by booking.com but they don´t take any responsibility.

I have two rooms of "Classic Triple Room with City View" which costs 1973 Dhs per room for two nights, I want to change it to " Deluxe Twin Room with Partial Kaaba View " which costs 1709 Dhs. So the current room i have is more expensive ( 400 Dhs aprox more for both rooms), yet they asked for extra money from me if i wanted to change!

I'm also extremely disappointed of the customer service where they closed on my face as soon as I said hi. Then I was talked to in a very disrespectful way by an employee called Bishr who refused to give me his full name claiming its non of my business.

So I went to Valencia for the MotoGP. The original hotel we booked was "closed for refurbishment" when we arrived, despite them not bothering to tell us, but they booked us into what they claimed was a "similar hotel" it was disgusting. It was smelly, dirty, run down. The windows were broken, the beds were broken, it was freezing cold. We were promised cooking facilities and wifi, neither of those were available. Even now I can still smell the dump. The owner was incredibly rude, and didn't change his clothes in the 3 days we were there.

I tried to contact booking. Hell-no they were so unhelpful, the only thing they said they can do was offer us a FULL refund after we got home. We just had to suffer while we were there. So we did, cut our stay down by 24 hours because I would have rather slept at the bus shelter than at that dump.

Got home, rung them for my refund "sorry we don't do refunds. We just said that to get you to stop badgering us"

The hotel is still being advertised on their website. And I will never ever ever use this joke of a farcical website ever again, and I wouldn't recommend it to my worst enemy.

P. S there was one slight positive, I have never had pet cockroaches before

This is the worst site. I will never recommend it. I made a reservation, then i canceled it then they have took my money from my credit card ( 1700€) when i contacted them and asked about they treated me badly and played by me like a ball between them and the hotel that i choosed to go to. The hotel tell that booking.com who stolen my money and the bookin.com saying that the hotel who stolen. $#*! the money but not good at all to do things like this and no protected from the law to customers form thieves like those. I ask how they are still working with closed eyes of a serious law?.