Booking.comReviews 4,267

Really not much different most other travel booking websites, I just happened to land in their camp first. I've used a few of the others as well with satisfaction. I have received great pricing and their reviews have steered me towards better values. Name brand motels vary in quality with location so the reviews are quite valuable. Booking.com does benchmark the lowball price and is its own discount resource so other discounts won't apply i. E. AAA or other travel rewards, however Bookings.com usually meets or beats all other incentives. Foreign travel reservations are of course also provided.

Booked two apartments for 8th December in mid October and paid a 50% deposit.
Lunchtime 7th december that rooms were "no longer available"!
Email said they had phoned earlier (which they hadn't, it's a generic email header) then offered apartments in Limehouse, some 30 mins away from where we were staying and dining. Sorry but not acceptable.
Next attempt was a single apartment with two bedrooms, nearer to original but I don't wish to share with a work colleague and his wife.
Then heard nothing so with time rapidly running out I made my own arrangements.
Was then told I was being rude by asking for my money back. Never again!
Booking.com your are fooking.com rubbish.

I booked a room through priceline.com. Or so I thought. Actually it was through Booking.com where they required my credit card information. But it is no good for payment. Hmmmm seems a little ok, a LOT, fishy to me. IDK what they are actually going to use my credit card information for, but I fear it is for other people to buy things with my money.
And this isn't even considering the fact that the price I paid through "Priceline" was the same price offered by the hotel. So, the purpose of using them? And the inability to pay for the room with my credit card, but the requirement to give the info?!?!?! My advice, call the hotel you want to use and make your reservation directly. Save yourself the hassle of dealing with your bank when your credit card is compromised

I've been booking with this service for a long time and I've always had a positive experience. I like the sales periods and opportunities to live in a 5-star hotel at a price of 3 stars. The variety is amazing. The reviews are available, so it's always easy to find out what this place is really like. I've never had any cancellation problems or frozen sum issues. So I don't really understand other people complaining. I guess there are a lot of different accommodation options out there and you can find a lot of poor places and hosts to live with, but that's not my case. So I give 5 stars without any further thinking.

We booked thru booking.com only to discover a dirty hotel whose beach and pool had been closed down by Italian Coast guard and the local authorities. The accommodations were filthy. No elevators-we hd to climb-up the equivalent of nine stories to the parking. A far, far stretch from the sales pictures.We demanded our $921.00 be returned during the first hour of our arrival but no management personnel were available to discuss the problems. We filed a police report. Our lawyer took on the case to get our money back. Two and a half months later we received a ten page letter from booking.com explaining to us that once we clicked on their web site to reserve, no cancellation fees were permitted. WARNING: DO NOT USE THIS SITE! THEY ARE THIEVES!

We spent 5 nights with lovely Champi and her welcoming family. We felt a part of the family when they invited us to join their family hike to Ella rock, and helped us planning our trip around.
The rooms are amazingly clean and new with a balcony where u can sit and watch the beautiful river and the little watterfals around (which also great for swimming)
The thing I enjoy the most was the spontaneous cooking class we had one evening...
It's a great and quiet place, 7 minutes with took took to ella's center

I booked a hotel in Paris on Booking.com at a great rate. As I was on the train to Paris from Amsterdam I got an email message saying that my booking had been canceled. I responded that I had not canceled the reservation and needed the room and it needed to be reinstated. I assumed that the message would just go into "noreply" cyberspace, but within an hour I had two personal messages from Booking.com apologizing and indicating that my booking was reinstated and personally confirmed with the hotel. I was impressed with the save -- and I have never had a problem with other booking.com reservations.

I BOOKED A ROOM AT THE HILTON HOTEL ON MONDAY EVENING CANCELLED IT ON TUESDAY MORNING (FOLLOWING MORNING). I WAS DUE TO GO ON THE SAME DAY. BOOKING.COM ALLOWED ME TO CANCEL THE BOOKING ALTHOUGH THEY SAY I SHOULD HAVE CANCELLED 24HRS PRIOR BOOKING DATE. WHY WOULD THEY ALLOW ME TO CANCEL A BOOKING IF I WAS OUT OF THE 24HR NOTICE? I BOOKED ANOTHER THROUGH BOOKING.COM OF COURSE WHICH IS THE REASON THEY ALLOWED ME TO CANCEL SO THEY CAN MAKE MORE MONEY. THEN THEY BLAME IT ON THE THIRD PARTY (HILTON HOTEL) NOT WANTING TO REFUND THE MONEY. I WILL NOT BE USING THEM AGAIN. THEY ALSO HAVE ADVERTISED ON THEIR WEB PAGE AT THE MOMENT NEW DEALS LISTED EVERY DAY FREE CANCELLATIONS ON MOST ROOM! THEY DO NOT TELL YOU ABOUT THE TIME FRAME IN WHICH YOU HAVE TO CANCEL. THIS IS WRONG AND THEIR STRATEGY IS MISLEADING FOR THE CUSTOMER.

Very disappointed long term customer that has been doing bookings for air fare and hotels since you started. Used the mobile site to book a room by my location sitting at the front door of the hotel I wanted to stay at and it ended up booking me a room across town at Holiday Inn that I did not want to stay at. Called customer service and was told I should have payed more close attention to the booking I was stuck so ended up paying 70.00 for a room I didn't need. You have lost a once very loyal customer over 70.00. Look close at the room you are booking before you purchase you could be wasting your money on a room like I did. The main and only reason I was getting a room in the first place was so my daughter could swim in a indoor pool on a rainy cold day. Frome now on I will recommend another site not affiliated with Priceline.com. I will be posting this in as many places I possibly can on social media and review sites. All of my gulf Coast tourist will now definitely be steered in the direction of orbits or something else. Stay away from bookings.com as well as kayak.com it is all the same priceline owned company. Thank you one very disappointed customer with a drive to make sure none of my visiting customers will make the same mistake I did.

"In der Branche wächst die Kritik am Marktführer. Immer mehr Hoteliers beklagen die Übermacht des Champions, fühlen sich zum Handlanger degradiert. Systematisch schneide booking sie von den eigenen Kunden ab und zwinge sie zu absurden Rabattrunden. In diversen Ländern Europas haben sich die Kartellbehörden eingeschaltet….
Booking arbeitet daran, ein perfektes Ökosystem rund ums Hotel aufzubauen. Fehlt nur noch, dass booking den Zimmerschlüssel aushändigt. Aber auch das ist wohl nur eine Frage der Zeit. Den Code zum Türöffnen aufs Smartphone schicken? Das wird kommen! Den Hoteliers bleibt am Ende kaum mehr, als die Betten frisch zu beziehen und zu hoffen, dass booking wieder Gäste schickt."
Das meint das Manager Magazin zur Übermacht von booking. Nun muss an dieser Stelle noch hinzufügt werden, dass booking schon jetzt 12-15% Provision von den Hoteliers kassiert und das zu vermuten ist, dass dies erst die unterste Marge ist. Hat booking erreicht wonach es strebt, dürften bis zu 50% Provision normal werden. Booking hat jetzt schon bei vielen Hotels die Macht sie zu füllen oder leerstehen zu lassen. Eine ganze Branche macht sich freiwillig abhängig von der Krake booking.
Erst in den letzten Tagen hat booking zum nächsten Schlag ausgeholt. Unter dem Deckmantel der Online-Kriminalität hat booking eine "Verschlüsselung" der Email Adressen (etwa so: *******@guest.booking) der buchenden Gäste vorgenommen und bezeichnet das als "nutzerfreundliche Lösung für unsere Partner und Kunden".
Dahinter steht aber einfach nur die Absicht, sämtliche Kommunikation mit dem Gast über booking Server laufen zu lassen und ich unterstelle auch, dass booking schamlos mitlesen möchte was wir unseren Gästen mitteilen wollen und müssen. Zugleich zwingt der "Dienstleister (booking) den Auftraggeber (Hotelier)" – ja liebe Kollegen, dass ist die eigentliche Konstellation, zur Kommunikation mit Gästen über das Extranet von booking. Da kommt dann schnell mal ein Stündchen zusätzlich pro Tag zusammen. Das bedeutet aber auch, dass booking uns von wichtigen Kundendaten abschneidet. Und auch hier ist zu vermuten, dass dies erst der Anfang ist. Hat booking seine Marktmacht noch weiter ausgebaut, werden sie weitere Hemmnisse einbauen, die die Abhängigkeit der Hoteliers noch weiter verstärken.
Eigentlich bleibt uns nur noch ein Weg aus dem Dilemma – raus aus bookingLieber eine Ende mit Schrecken – als ein Schrecken ohne Ende. Was nützt mir ein volles Haus, wenn booking die Sahne abschöpft?

They showed photo's of normal hotel rooms. Lobby looked ok. The room they gave us was Filthy. Mold in shower, Punch holes in the door both sides headboard had hand and foot prints and dried Semen running down it. Torn curtains. Filthy sheets. Stained walls. Smashed bureau with drawer missing and telephone was broken. Toilet looked like the $#*! pipe was leaking. Spider webs in room corners. Booking. Com refused to give our money back and so did the hotel.we were there only 3 hours and had booked a week.We were charged more than full price. Pakistani scum... A Dirty Brothel is all it is...

If I could give a negative I would. They lie and cheat and when they say it is the last room it is not. GO DIRECTLY TO THE HOTEL OR MOTEL they advertise as you will get the truth and the best deal. Booking.com puts one price on their site and then when you turn up to the Hotel or Motel it is around 100.00 more. Also they do not give confirmation and they tell lies. Someone needs to sue this company as they are rude and unprofessional and so dishonest. Warn everyone about this company.

Last year i booked rooms in the ashfield hotel huddersfield through booking.com when we arrived the hotel was shabby and dirty we refused to stay.we had to go to another hotel
When we complained to booking.com they told me that they did not check this hotel they just got them to send them some photos. How can they have this hotel on there site when they do not check them out. Even the reviews on their site should let them know this hotel is rubish