Booking.comReviews 4,267

Please stay away from Bookings.com All they care about is taking your money and do not
Provide support or customer service. When you call you are talking to a outsource company
Mostly located in China I had the experience they charged for two nights for three rooms in Calistoga
Which I had cancelled two weeks before because I still do not know how three different rooms
For the same night was even booked. When my charge bill arrived they had chaged my credit card for two nights I immediately called my credit card company and they credited my account after looking into the bookings. Stay away call direct mostly the numbers on Bookings.com
Are their number not the hotels. They do not give that out, Proceed with upmost caution.

Because of the low cost, this site is paying for your room booking to the hotel, they nor the hotel will provide you a receipt. This is common in the wholesale discount industry and I encourage you to just book through the hotel. Also, Hilton Garden Inn Ponte Vedra and Bookit.com customer service is very rude and unproductive. They charged more than quoted. Total ripoff! Both of these companies need to get on the same page and look out for the customer and not themselves.

I emailed them about price and of coarse they now claim they never received email. Customer service is outsourced or is not an American company and I asked to please speak with someone I could understand I was told no you can hang up and call back as she laughed and hung up. Stayed at the hotel wyndam central park was given price of 164. They showed it for 89.2 hours later. Was charged 190.30 by wyndam. Terrible because wyndam, Neil said to bad and good luck getting your money back. Will never do business with either companies again and urge you to not either.

My traveling friend and I were both very pleased with our experience! The whole family treated us like friends and provided such clean, beautiful rooms with many special touches. The very best part was their kindness and willingness to do everything in their power to help us have a great experience! I can wholeheartedly recommend this hotel as a wonderful place to stay-they are only a couple of blocks from the train station and surprisingly, the trains didn't disturb us. Without a doubt I would be thrilled to stay here again. Thank you! Jen G.

I intended to book with booking.com for the first time yesterday. I had everything filled out right, but when I purchased the booking, the date was wrong. I immediately tried to change/cancel the listing but the option was not available. I requested a change to the booking but booking.com insisted that the hotel refused the refund (which I now realize wouldn't matter because the website charges a 90-100% cancellation fee. They still refuse to give me the right date or help making it right.

STAY FAR AWAY FROM BOOKING.COM OR EXPEDIA

On another note: Anyone want to buy a night in Salzburg on May 12?

I booked a hotel stay for myself and 3 friends at the Saharan Motor Hotel in Hollywood California through Booking.com. We were attending a concert at the Hollywood Bowl and this hotel was walking distance from the venue. Three hours before check in, I received a call saying that our reservation could no longer be honored and that they had found new lodging for us... 16 miles away.
I told them that was unacceptable and they would have to find something closer. They eventually found us a place in Burbank, 5 miles away. At this point you would think they would say, "here is your confirmation #, you are all set". But no, it was, "you have to call this place and pay the difference yourself and then send us the receipts for reimbursement". I am now on vacation and took care of all the planning well in advance and now this site is going to put me to work because of their mistake? Totally unacceptable!
I asked many times how this could happen and never received an adequate answer.
The only reason I gave them two stars instead of one is because they did issue a prompt refund of the cost difference. The only thing they did right!
I understand that in this business, overbooking is common due to the many cancelations they receive. However, when the overbooking comes back to haunt you, as in no one cancels, then you need to go way above and beyond to remedy the situation, which Booking.com clearly did not do!
I will never use them again!

I was offered a deal at a discounted price and then found that this was the hotels standard price anyway so the discount offered by booking.com was purely fictional. What's more booking.com then take a cut out of the hotels charge

You may think you're getting a discount using booking sites but all it does is drive the hotels rates up to cover the fee that the booking sites take from them. Best tip use booking sites to find the best deal then book direct through the hotels own website - it'll be the same price.

They present themself as sellers when there is problem they say they are advertisers. For misrepresenations of accomidation which i discovered on arrival (i had booked for 4 nights). I arrived at the early hours of the 1st night effectively it would be my second day. Offer made was they refund me service charges and city taxes for 2 nights and i need to move out of property at 7pm. Which means i need to pay myself for 3 night else where. Point is they said they will keep rent paid for 3 nights for which i will not be using service! I should be taking them to court

Never believe Booking.com for their Best Price Guarantee they are NEVER the best price! I foolishly was duped into believing that they backed their best price guarantee but was very wrong! After I booked with them a friend let me know that hotels.com had much cheaper rates. I called them right away to ask about their Best Price Guarantee and they said that it wasnt a valid claim! Same hotel, same dates, same room level. All within hours! Booking.com said it wasnt a valid claim because they have a No cancellations & Modifications rule and hotels.com allows you to cancel right up until the day before travel. Different cancellation policies means the Best Price Guarantee is invalid! So basically Booking.com has WORSE prices & a WORSE cancellation policies. There is basically no reason whatsoever to book with them! Please save yourself the headache and TERRIBLE customer service and book through expedia or hotels.com. I have deleted my Bookings.com app and will never use their pitiful, deceitful and misleading service ever again!