Book Depository

I use this site regularly, ordering about 10 parcels a year. Prices and stocks are good. However, now and then a problem occurs and you realize how shabby this whole business project is.
My case: I ordered a book, it did not arrive even after a month. I complained. The customer service asked me 7 (!) security identity questions and after this thorough security investigation it gave me a piece of generic advice that I should wait some more. Lovely.
A few months later: A book ordered for Christmas in late October arrived in late January. I was so disheartened by my customer service experience that I didn't even bother to complain this time.

80% of all orders will be delivered all right. But with the last 20% - it is horror-show with you saying good bye to your money.

I ordered a book as a Christmas present on 19/11/18 to avoid any delays in receiving it because the gift has to be re-posted before Christmas. A saga began of constant emails back and forth without any speedy resolution to the complaint. Its now 07/12/18 and my order hasn't been honoured. I've never encountered such a poor customer complaints handling system where I have been treated like I must be at fault by giving the wrong address or the postal services must be to blame- neither of which are true in this case. I will never do business with this company again because their customer care service doesn't exist.

My book came after not too long. But it was just the cover of the book I wanted. Inside was a different book altogether on wispy thin paper. A string of emails with useless replies from them, ended today with them saying that the case was now closed and no more correspondence from them. Their only solution was for me to pay for returning the fraudulent book and getting a refund, which I now find from reading these reviews is highly unlikely anyway. I usually buy my books in town but couldn't get this one. Next time I will order from a bookshop for sure. But what to do about this one? I have now contacted the author, who hopefully will care more about the situation. Any other suggestions? Can we protect others from similar situations?

On 26 November I placed an order for two books listed as available for delivery from the UK within 2 days. My credit card was immediately charged and I received an order confirmation.

I never had any more communication from Book Depository, but when I checked my order status online, my order was displayed as cancelled. I emailed Book Depository --- there is no other way to contact customer service --- and didn't receive any assistance.

Finally on 1 December I received a refund on my credit card. Still no information at all from Book Depository. In the meantime one week has passed and timely delivery before the holidays is now in doubt.

Bunch of as*holes!
Bunch of as*holes!
I ordered back in April and after 2 and a half months of waiting they decided to cancel my order even though I never asked for it. (the estimated delivery was supposed to happen 2 months ago) They said that they cant get the items, than I checked their site and ALL of my stuff were in stock ready to ship within 4 business days. The problem is that their prices became almost double.
I wrote them 8 massages so far for compensation but they just sent back almost the same letter every time, they didn't really want to help. If you want good for yourself never order from them.

I ordered 5 children's books 11/24/17 and received them all by 12/13/17. I contacted them twice about my order and both times they replied quickly. They use vendors to fulfill their orders and I think sometimes the vendors are not communicating properly with the BD with what they actually have in stock. Anyway shipping is FREE and my order came for England (I live in the states) I will be using BD vs. Amazon, unless I need a book quickly! Super happy with Book Depository!

I ordered a book that never arrived. I contacted customer service and they asked me to launch an investigation with the postal service. I did this and reported the investigation number to them and the outcome. The outcome was that the book was not found. At that point, Book Depository refused to re-send or refund. Pretty poor customer service - especially considering I jumped through their hoops by following through with the investigation - and especially considering they are owned by Amazon yet they cannot afford to do the right thing - especially by someone who has been ordering since 2011 and never had a claim against them. Good way to ruin a customer relationship.

Terrible service. Ordered the book on 10 Feb and till today it is still not here. Emailed the customer service to ask about the status of my book and they said it will arrive by 6 March but it is still not here. They told me to check with the local post office but the point of shopping online is so that I don't have to travel to get my book. It makes no sense for me to have to go through the hassle of going all the way down to the post office to check if my book is here when it should have been delivered in the first place!

They didn't bother to send the book until 3 days had passed then said it would be another week - I complained and was told they didn't purchase the book themselves until after I had ordered and it was delayed - the next person said this wasn't true - I asked to cancel 3 times and they kept saying no I had to return it when it arrived - explained I am disabled and cannot do this - they just ignored me saying this and kept saying no... horrific experience - and second time with problems - will never ever use again - appalling attitude towards disabilities

I ordered from them the prices were very good.
They shipped it very fast and there was a problem with the Israeli company they helped me very fast.
Great costumer service I'm sure I will order from them in the future.

I ordered a book on the 1st of April to the Republic of Ireland. The website said 4-6 days for delivery. It is now the 9th of May and the book still hasn't arrived! I have contacted them numerous times and was asked to wait a further 5-7 days on 2 occasions. On my latest correspondence, I was asked to reconfirm my shipping address and the name of the book I had ordered despite the order number going throughout the email thread. Wouldn't inspire confidence. Will not be using their service again.

BEWARE: Promo codes for Book Depository at various coupon sharing websites, but nowhere to use the on BD order form. I placed order then contacted their help desk on how to apply discount. Very inflexible Amber-Jade replied codes not valid unless emailed to customers directly. Poor business model when most other companies place promo code box before invoice total is calculated. Misleading to buyers who consult coupon sites. No conciliatory offer whatsoever. Will not buy there again.

Beware! This company gives an approximate address and a non-existent UK postcode for their returns. This will probably get there, but will bypass tracking equipment and delay the refund process.

You need to search the Royal Mail postcode-finder and leave off the last letter of the one given - the correct address will then show as a suggestion with unit number, street name and valid postcode. Click on it to appear in an envelope template. This one will work! Do not take the customer advisor's word, however polite their manner.

Welcome to Brazil! (in the Terry Gilliam sense)

Book Depository sent me the wrong book and had clearly mixed up my order with another customer's; his label was visible beneath mine on the package. I've been trying for several weeks to get either the correct book or a refund, to no avail.

Every time I ask whether the correct book has been sent, I enter the same customer service script where they tell me it was delivered; I explain that it was the wrong book; I answer a series of questions about the title I received, details of the order and the package, and my address; and they promise to send out a replacement, with no indication that they have done so yet. I've repeated this circus three times so far.

I am giving up. The other book I ordered took nearly a month to arrive anyway, and while they blamed USPS, the problem actually seemed to be with their shipping contractor Liberty Express / On Demand Mail Services. Book Depository (now owned by Amazon) seems too much of a mess to bother with again.

They also post fake five-star reviews on Trustpilot. Nasty company with bad-faith fake customer service; not the place I remember ordering books from in past years.