Mark C.

I ordered a book that never arrived. I contacted customer service and they asked me to launch an investigation with the postal service. I did this and reported the investigation number to them and the outcome. The outcome was that the book was not found. At that point, Book Depository refused to re-send or refund. Pretty poor customer service - especially considering I jumped through their hoops by following through with the investigation - and especially considering they are owned by Amazon yet they cannot afford to do the right thing - especially by someone who has been ordering since 2011 and never had a claim against them. Good way to ruin a customer relationship.