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Book Depository Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the competitive pricing and successful orders, particularly for international shipping. However, a significant number of reviews highlight serious concerns regarding delivery delays, unresponsive customer service, and complications with refunds and order cancellations. Many customers express frustration over a lack of timely communication and the perceived inadequacy of the support system, leading to a sense of distrust. Overall, while the company has potential due to its pricing strategy, its customer service approach requires substantial improvement to enhance customer satisfaction and loyalty.
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I purchased a rather large quantity of books on the 11th September 2014, they were shipped out on the 16th September to the WRONG address.
I had typed in my correct new address, having 3 people with me at the time check since it was a new address and i wanted to be sure. On the 12 September i had to message them about a change of email address and requested the confirmation email be sent to me, i got no reply.
A month goes by and no books so i contact them to hear that they have been shipped to an old address of mine nearly an entire state away.
Ive been told to wait 5-10 weeks to even hear if the books do get returned and if they aren't bad luck.
I find this extremely unfair and was conversing with a Veronica from the book depository site about this when she wouldnt listen to my emails and has now been ignoring them.
I have contacted the post office in the area, the new renters of the home they sent the books too and have been told they never received any such books.
I have been ripped off a large amount of money by them, after being a loyal customer for over 4 years and spending thousands with them yet they will not correct something they did wrong.
I find them unprofessional when it comes to handling these situations and will be taking further action against them if they continue to ignore my emails
BUYER BEWARE: Ordered a book 2 months ago which never arrived. Upon querying the "helpful" customer service I was advised that there is no shipping details that can be provided nor is there any method of actually sending a refund/offering replacement unless the lost item has been returned back to their warehouse - In short, should you nor UK Book Depository ever receive the goods then the customer is the one that will be shorted the money without goods.
The irony is, I actually liked buying books from them and used to honestly enjoy how quick and easy it was to buy their products. I guess losing 1 in every 10 orders is a decent gamble to make... right?
Big assortment of manga. Also much cheaper than in the stores in my country (netherlands). For manga I always check out bookdepository.
"DO NOT purchase anything from the BookDepository.com UNLESS you want to pay additional Foreign Services Charges from your credit card company.
They will charge your card in GBP (A little fact they forget to mention on their website), and your credit card will charge you a fee.
In the end, the book that I thought I was getting cheap, turned out to be more expensive than the one I could have bought off Amazon.
AVOID unless you want to pay hidden fees!"
Love the Book Depository, I have ordered heaps of things over the years - they are almost always cheaper than anyone else and who can complain about free international shipping? Amazing!
Decent prices, usually try to beat Amazon by a few pennies, even though now owned by Amazon-must be an Amazon ploy-only complaint is that if the book ordered is not in stock they dont advise you. I recently ordered 2 books, had one in 3 days, the other still hasnt turned up after 15 days
I have used them a few times so far and found them totally reliable. Their prices are not as low as Amazon - but with free international shipping the total cost will be cheaper if you don't have a local Amazon.
Quality site for obtaining books. A quality place that deserves the highest rating because it is up there with its competitors like Barnes and Noble and Amazon just to name these two in terms of quality and efficiency.
Efficiency always gets a high rating and that is why this site deserves such.
No complaints here at all
This is a brilliant site! Its huge inventory makes looking elsewhere redundant as there is virtually nothing they don't stock (or can't get at short notice). Not only are their prices generally lower than most competitors, their shipping is inclusive in the price so there are no nasty surprises with excessive postage. If I require a book, this is the first (and only) place I need to go.
Free shipping - can't argue with that, especially compared to Amazon's extortionate postage rates. Quick delivery, good range of titles. Can't go wrong there.
Free shipping worldwide! Received my books as ordered after a few weeks, will use again.
I'm really amazed at the previous reviewer as I can only praise this company. I've been using this discounted book service regularly for a year and cannot fault their service. Excellent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members