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Bonanza has a rating of 1.9 stars from 945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.
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It's a scam. Sadly I tried it twice and both times no items are being sent out and sellers are uncooperative and non-responsive. SCAM! DO NOT BUY!
I was a seller on the site from almost the day they went live on the internet. At first they were a GREAT site. Cared for their sellers and pretty easy to use. The site started changing about the same time they changed their name from Bonanzle to Bonanza. Sellers in this review that are new to the site are the "new cheerleaders" and don't have a bit of brains in their heads since they seem to all be wearing rose colored glasses. The site is turning into nothing but a referral site for Amazon and EBay. You all may THINK it's a great site, but soon you'll be the victim of the inept programmers and then start losing sales to the links they have in all your ads taking customers to Amazon or EBay to buy instead of buying from you. I think you'll be changing your mind very quickly about what a "great" site it is to sell on
Sellers new to Bonanza won't understand all of the negative reviews until after they've spent a lot of time, money and effort trying to sell their wares on Bonanza for nothing. I had one of the best maintained and optimized booths there for over three years and barely sold a thing.
Yet, I can sell a decent amount in a month on a different site that I hadn't done anything with in years because I was putting all of my time, money and effort into Bonanza. And all I had to do was add a few new listings to it every time it started getting slow. I did little to no promoting of my store on that site either and my listings there usually ranked higher in Google organic than those on Bonanza.
Now that time has passed and the old-timers have started figuring out why their Bonanza stores were doing so poorly despite all of their efforts, management mistreats them in a big way, including closing their booths for trumped up reasons that do not apply. They are particularly spiteful towards those who have decided to open up shop somewhere else -- many resorting to starting their own sites.
So, yes, there are a great number of sellers who have nothing but bad reviews for Bonanza. We are trying to spread the word in the hopes that those who are new to Bonanza will learn from our mistakes and not be fooled by how easy it is to use or any of the "improvements" they make.
Improvements usually mean site-wide problems will arise and never get fixed like wiping out your traits, messing up your attributes, causing ghost listings in your feed so Google Shopping drops you, checkout problems, listing problems, disappearing listings, shipping problems, and the list goes on. So, that pretty much wipes out the ease of use.
If you're a seller, do yourself a favor and put your eggs in a different basket. If you're a shopper, you'll probably find yourself directed to Amazon to shop by Bonanza themselves, which would be another reason why sellers should steer clear.
If you do choose to sell on Bonanza, just remember "We told you so" when your eyes are finally opened to what our eyes have been witnessing for a long while now. In the beginning, we didn't want to believe it either, but now we're wondering how we let ourselves be fooled for so long. We should have known better.
This is the best eCommerce site online. The interface is one of the most simple sites to use and their support is second to none. Highly recommend this site.
People talk about Bonanza but there is always two sides to every story or review told. From my standpoint i just started using this site. I find it easier than Ebay to use. It is user friendly and much easier and cost effective compared to Ebay. I have not bought anything from the site yet or have not sold an item yet, but I tend to say this is a great site. I note that it is more difficult to get exposure on the site but other than it I give it 5 stars
I have been selling on this site for a year now, and recently Bonanza started giving me problems like removing my items stating not authentic. I have sold many same items before and had great feedbacks... and yes my items are authentic! Yesterday they contacted the person who recently bought from me telling her my item was a fake after it was sold, without notifying me! The person who bought my item contacted me herself. Today I just had to cancel my account completely because I don't want to support an unprofessional and dishonest company such as Bonanza!
Please note this shuold have been rated no stars. I purchased some coins from a seller for $625. When I received the package, the box contained metal washers and no coins. Why did the seller even bother sending me washers at all? Beware of buying from Bonanza.
They did the same thing with us. 4 months of adding products. We get an email from Bonanza Mark saying we need to pay for the fees which were not over due. 2 hours later we were updating our policies and then all our products were gone. They were left on review about 30 minutes ago. From what you say all that work is for nothing. Luckily we have our products documented, time to go somewhere else and dispute the fees with our credit card company if they are going start playing those games.
Bonanza bans you and removes your listings for review for no aparent reason or explination. I did nothing to violate their terms, but still they removed my listings for administravtive review. Also they said their review takes 24 hours or less, its not going on 48 hours with no response from them or resolution. Still not able to list my items, what a horrible site...
Bonanza is a little bit like etsy ebay and amazon and the best part is buying really nice often hand crafted products that you can't find anywhere else. I like shopping here more than on ebay because it is often from the same sellers as ebay but all of the crap is weeded out. Only higher end products that I want are sold here.
You are all wronge! I have been selling on Bonanza for 6 months now, and I have already sold 389 Items! :) I love Bonanza, anytime you have a question, you get live chat help right away. Any time you have any question, the community & Bonanza them selves help right away. As for ya'll not selling anything, maybe it is the products you are selling. And not enough inventory too! I have over 1,583 Products for sale on there like perfume, makeup, candles, ect... People search for my products through bing search, google, and jut from the bonanza site! I love bonanza, everyone there is very friendly, helpful, and it is a wonderful site! I have been selling online for 17 years, & I think I know what I'm talking about! And also, I have very small selling fees compared to other selling sites._____ Vincent there is not scammers on Bonanza, and the payments they accept on there DOES have buyer protection, like paypal, google checkout & amazon checkout!
Buyer purchases guaranteed through their two payment processors (Paypal and Amazon). Sellers have to work harder than they would on eBay, but they also don't pay as much... which makes it easier to run a long term business on. Thumbs up.
Buyer Beware
Please know that Bonanza is a haven for scammers. Not all but many. Bonaza has NO buyer protection. They will tell you that they are not responsible for what is sold on their site, even fake counterfeits.
Don't believe me, check them out on the BBB website. All you need to know is there.
BEWARE OF BONANZA1111 They will shut your store down after years even months of hard work, they will shut it down for no reason. I was with Bonanza for 4 years. I didn't sell much although that's not the issue. Recently a bunch of us have been getting indefinitely suspended. They don't tell you the real reason why they make up bogus stuff. They don't give you a warning and they close up your shop and you lose all your listing. Gone in a flash. What happens is you try to sign in and you get an error message this is what it reads:
Whoops. There was an error.
Login failed. Account error code #167
So 4 years of being a faithful Bonanza seller with a 100% feedback rating, regarded as a positive active good member for 4 years and they indefinitely suspend me for no real reason. Just closed up my shop and have closed up a ton of other peoples shops as well. Rumor has it they are going down the drain and taking the good sellers with them.
Excellent place to sell. Here you can see honest sellers. And of course like a flea market, swapmeets, ebay, amazon and other places to sell you can found bad sellers but for me works fine.
I only joined Bonanza a couple days ago and was already treated terribly because I and my friend who did a lot more for the site weren't part of the 'kliq', nothing but immature childish games. Stay away at all costs.
Stay clear of Bonanza and the group "The GYPSY POSSE". Competitors will stop at nothing to get your account limited or suspended, and Bonanza support will believe their lies and take their side, leaving you to defend for yourself, ignoring any questions you ask. Mark is a joke and will always take the liars side, aka the GYPSY POSSE. Don't ever buy from The GYPSY POSSE as they are a bunch of cold hearted two faced liars and thieves! They will do whatever they can to hurt your business and get your account suspended. REPORT THESE PEOPLE and STAY AWAY FROM BONANZA. I was a faithful seller/buyer there and now I will make sure to let everyone know their TRUE SIDE and for what they did. BTW, read the reviews - I AM NOT THE ONLY ONE BEING TREATED THIS WAY.
I ordered some xbox codes for an xmas gift. The recipient didn't try to use them till Feb. And to our dismay it said they were already used. I sent an email and was worried about a huge hassle to get a refund.
I was delighted to recieve an email the next day apologizing and offering replacement codes. Mistakes do happen so I will take away no stars but give them a five for so quickly resolving their mistake and offering an apology.
Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions," we are forced to pursue other routes.
Sold high end goods from Oct-Dec before shutting down operations. Made about 10 low priced sales a month and ONLY after advertising heavily on Google, offering discounts all over the place, and offered free shipping on top of that. The customers expected champagne goodies for the price of cheap beer----I kid you not and every pathetic sale was a major deal. In the forums, sellers were desperate and begging for buyers. Then there were the professional tweeters on there and begging for sellers to purchase a "promo." Pay $20 a week for increased views to your booth. After Christmas, I became pretty disgusted and stopped caring about selling on there. I'd listed over a 1000 items and made basically no profit on the time I was there, due to discounts and all but giving stuff away just to say I had a buyer.
Answer: Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com
Answer: Not fake but not a good site to do business
Answer: Ebay. I always get great customer service from ebay... as a seller. Bonanza provides no customer service; if you have an issue, they just keep sending the same "canned" response over and over... and I had one sale on Bonanza for which they charged me a 17% fee... then they took $25 more out of my bank account... I have addressed both of these issues with Bonanza... Regarding the huge 17% fee... they sent me about seven (7) of the same "canned" response. I wanted a lesser % fee since their website claims they always charge the "lowest fee possible"... just one "canned" response after another... If they would have offered a more reasonable % fee in order to provide me with satisfactory customer service. I would have been satisfied; but they did not... after the seventh "canned" response... I closed my booth... And NOW... EVEN WORSE... they took an additional $25.00 out of my bank account... and for what I have no idea. I called the phone number which was listed with the transaction on my bank account and of course got a recording. I left my information, and it has been four days... and still no response. When you call ebay, you speak to a live person who works to solve your concerns... I HATE BONANZA... and you would think that BONANZA would not want RIDICULOUSLY UNHAPPY CUSTOMERS... but they do not care. I moved all my ebay items to Bonanza to see if it was a better experience than ebay... ebay's fees are 10%... and they have a much larger shopping audience... and they have real customer service people that you can talk to. Bonanza has a much smaller shopping audience, NO CUSTOMER SERVICE AT ALL, and their goal appears to be to charge sellers the most enormous fees that they can get away with. I never get online to post negative reviews... I generally get online to post about great customer service and great products... I like to keep things on the POSITIVE... but this is just not possible with BONANZA... they are like a Phantom Selling Platform... totally disgusted. I will be reporting BONANZA to the BBB and to the US Attorney General's Office. Very disappointing experience.
Answer: Sellers can create and offer coupons with zero limitations ("Sell on Bonanza > Edit booth options > Discounts & Coupons").
Answer: I set up my account with Bonanza and their platform is pretty much the same as setting up an account with eBay, Etsy, Amazon, etc. What problems are you having?
Answer: I have never seen any benefit to paying extra for advertising. Bonanza just doesnt do it like ebay does. Have you ever seen a Bonanza ad on TV? Nope. And therein lies the problem. Nobody will shop there if they havent heard of it. True many sellers are leaving ebay (or sadly being kicked off by the BS) but nearly everyone goes to Bonanza to SELL not to buy.
Answer: Yes and the answer be sure if ya are absent minded of being taken advantage of..
Answer: Hi Mark, Thanks for reaching out! We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Sorry you did not have a good experience Me M. If you feel that your account was removed in error, please contact our team so we can address this. Thank you. support@bonanza.com