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BonanzaReviews 945

1.9

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Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.

service
179
value
160
shipping
141
returns
127
quality
143
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New York
1 review
11 helpful votes
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It's a scam
August 28, 2013

It's a scam. Sadly I tried it twice and both times no items are being sent out and sellers are uncooperative and non-responsive. SCAM! DO NOT BUY!

Date of experience: August 28, 2013
Wisconsin
1 review
12 helpful votes
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I was a seller on the site from almost the day they went live on the internet. At first they were a GREAT site. Cared for their sellers and pretty easy to use. The site started changing about the same time they changed their name from Bonanzle to Bonanza. Sellers in this review that are new to the site are the "new cheerleaders" and don't have a bit of brains in their heads since they seem to all be wearing rose colored glasses. The site is turning into nothing but a referral site for Amazon and EBay. You all may THINK it's a great site, but soon you'll be the victim of the inept programmers and then start losing sales to the links they have in all your ads taking customers to Amazon or EBay to buy instead of buying from you. I think you'll be changing your mind very quickly about what a "great" site it is to sell on

Date of experience: August 22, 2013
Texas
1 review
13 helpful votes
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Sellers new to Bonanza won't understand all of the negative reviews until after they've spent a lot of time, money and effort trying to sell their wares on Bonanza for nothing. I had one of the best maintained and optimized booths there for over three years and barely sold a thing.

Yet, I can sell a decent amount in a month on a different site that I hadn't done anything with in years because I was putting all of my time, money and effort into Bonanza. And all I had to do was add a few new listings to it every time it started getting slow. I did little to no promoting of my store on that site either and my listings there usually ranked higher in Google organic than those on Bonanza.

Now that time has passed and the old-timers have started figuring out why their Bonanza stores were doing so poorly despite all of their efforts, management mistreats them in a big way, including closing their booths for trumped up reasons that do not apply. They are particularly spiteful towards those who have decided to open up shop somewhere else -- many resorting to starting their own sites.

So, yes, there are a great number of sellers who have nothing but bad reviews for Bonanza. We are trying to spread the word in the hopes that those who are new to Bonanza will learn from our mistakes and not be fooled by how easy it is to use or any of the "improvements" they make.

Improvements usually mean site-wide problems will arise and never get fixed like wiping out your traits, messing up your attributes, causing ghost listings in your feed so Google Shopping drops you, checkout problems, listing problems, disappearing listings, shipping problems, and the list goes on. So, that pretty much wipes out the ease of use.

If you're a seller, do yourself a favor and put your eggs in a different basket. If you're a shopper, you'll probably find yourself directed to Amazon to shop by Bonanza themselves, which would be another reason why sellers should steer clear.

If you do choose to sell on Bonanza, just remember "We told you so" when your eyes are finally opened to what our eyes have been witnessing for a long while now. In the beginning, we didn't want to believe it either, but now we're wondering how we let ourselves be fooled for so long. We should have known better.

Date of experience: August 20, 2013
Washington
1 review
9 helpful votes
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This is the best eCommerce site online. The interface is one of the most simple sites to use and their support is second to none. Highly recommend this site.

Date of experience: August 20, 2013
Kentucky
1 review
7 helpful votes
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People talk about Bonanza but there is always two sides to every story or review told. From my standpoint i just started using this site. I find it easier than Ebay to use. It is user friendly and much easier and cost effective compared to Ebay. I have not bought anything from the site yet or have not sold an item yet, but I tend to say this is a great site. I note that it is more difficult to get exposure on the site but other than it I give it 5 stars

Date of experience: August 17, 2013
California
1 review
11 helpful votes
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I have been selling on this site for a year now, and recently Bonanza started giving me problems like removing my items stating not authentic. I have sold many same items before and had great feedbacks... and yes my items are authentic! Yesterday they contacted the person who recently bought from me telling her my item was a fake after it was sold, without notifying me! The person who bought my item contacted me herself. Today I just had to cancel my account completely because I don't want to support an unprofessional and dishonest company such as Bonanza!

Date of experience: August 12, 2013
Michigan
1 review
8 helpful votes
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Please note this shuold have been rated no stars. I purchased some coins from a seller for $625. When I received the package, the box contained metal washers and no coins. Why did the seller even bother sending me washers at all? Beware of buying from Bonanza.

Date of experience: August 12, 2013
New York
2 reviews
17 helpful votes
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They did the same thing with us. 4 months of adding products. We get an email from Bonanza Mark saying we need to pay for the fees which were not over due. 2 hours later we were updating our policies and then all our products were gone. They were left on review about 30 minutes ago. From what you say all that work is for nothing. Luckily we have our products documented, time to go somewhere else and dispute the fees with our credit card company if they are going start playing those games.

Date of experience: August 11, 2013
Pennsylvania
1 review
12 helpful votes
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Bonanza bans you and removes your listings for review for no aparent reason or explination. I did nothing to violate their terms, but still they removed my listings for administravtive review. Also they said their review takes 24 hours or less, its not going on 48 hours with no response from them or resolution. Still not able to list my items, what a horrible site...

Date of experience: July 30, 2013
Washington
1 review
1 helpful vote
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Bonanza is a little bit like etsy ebay and amazon and the best part is buying really nice often hand crafted products that you can't find anywhere else. I like shopping here more than on ebay because it is often from the same sellers as ebay but all of the crap is weeded out. Only higher end products that I want are sold here.

Date of experience: July 26, 2013
Texas
1 review
3 helpful votes
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You are all wronge! I have been selling on Bonanza for 6 months now, and I have already sold 389 Items! :) I love Bonanza, anytime you have a question, you get live chat help right away. Any time you have any question, the community & Bonanza them selves help right away. As for ya'll not selling anything, maybe it is the products you are selling. And not enough inventory too! I have over 1,583 Products for sale on there like perfume, makeup, candles, ect... People search for my products through bing search, google, and jut from the bonanza site! I love bonanza, everyone there is very friendly, helpful, and it is a wonderful site! I have been selling online for 17 years, & I think I know what I'm talking about! And also, I have very small selling fees compared to other selling sites._____ Vincent there is not scammers on Bonanza, and the payments they accept on there DOES have buyer protection, like paypal, google checkout & amazon checkout!

Date of experience: July 5, 2013
Washington
1 review
3 helpful votes
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Buyer purchases guaranteed through their two payment processors (Paypal and Amazon). Sellers have to work harder than they would on eBay, but they also don't pay as much... which makes it easier to run a long term business on. Thumbs up.

Date of experience: July 3, 2013
Ohio
1 review
10 helpful votes
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Buyer Beware
June 6, 2013

Buyer Beware

Please know that Bonanza is a haven for scammers. Not all but many. Bonaza has NO buyer protection. They will tell you that they are not responsible for what is sold on their site, even fake counterfeits.

Don't believe me, check them out on the BBB website. All you need to know is there.

Date of experience: June 6, 2013
Canada
1 review
10 helpful votes
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BEWARE OF BONANZA1111 They will shut your store down after years even months of hard work, they will shut it down for no reason. I was with Bonanza for 4 years. I didn't sell much although that's not the issue. Recently a bunch of us have been getting indefinitely suspended. They don't tell you the real reason why they make up bogus stuff. They don't give you a warning and they close up your shop and you lose all your listing. Gone in a flash. What happens is you try to sign in and you get an error message this is what it reads:

Whoops. There was an error.

Login failed. Account error code #167

So 4 years of being a faithful Bonanza seller with a 100% feedback rating, regarded as a positive active good member for 4 years and they indefinitely suspend me for no real reason. Just closed up my shop and have closed up a ton of other peoples shops as well. Rumor has it they are going down the drain and taking the good sellers with them.

Date of experience: May 2, 2013
Jackson B. — Bonanza Rep
over a year old

Sorry you did not have a good experience Me M. If you feel that your account was removed in error, please contact our team so we can address this. Thank you. support@bonanza.com

California
1 review
2 helpful votes
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Excellent place to sell. Here you can see honest sellers. And of course like a flea market, swapmeets, ebay, amazon and other places to sell you can found bad sellers but for me works fine.

Date of experience: April 2, 2013
Indiana
1 review
12 helpful votes
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I only joined Bonanza a couple days ago and was already treated terribly because I and my friend who did a lot more for the site weren't part of the 'kliq', nothing but immature childish games. Stay away at all costs.

Date of experience: March 10, 2013
Colorado
1 review
10 helpful votes
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Stay clear of Bonanza and the group "The GYPSY POSSE". Competitors will stop at nothing to get your account limited or suspended, and Bonanza support will believe their lies and take their side, leaving you to defend for yourself, ignoring any questions you ask. Mark is a joke and will always take the liars side, aka the GYPSY POSSE. Don't ever buy from The GYPSY POSSE as they are a bunch of cold hearted two faced liars and thieves! They will do whatever they can to hurt your business and get your account suspended. REPORT THESE PEOPLE and STAY AWAY FROM BONANZA. I was a faithful seller/buyer there and now I will make sure to let everyone know their TRUE SIDE and for what they did. BTW, read the reviews - I AM NOT THE ONLY ONE BEING TREATED THIS WAY.

Date of experience: March 10, 2013
Missouri
1 review
6 helpful votes
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I ordered some xbox codes for an xmas gift. The recipient didn't try to use them till Feb. And to our dismay it said they were already used. I sent an email and was worried about a huge hassle to get a refund.
I was delighted to recieve an email the next day apologizing and offering replacement codes. Mistakes do happen so I will take away no stars but give them a five for so quickly resolving their mistake and offering an apology.

Date of experience: February 27, 2013
Oregon
1 review
10 helpful votes
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Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions," we are forced to pursue other routes.

Date of experience: January 13, 2013
Pennsylvania
1 review
7 helpful votes
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Sold high end goods from Oct-Dec before shutting down operations. Made about 10 low priced sales a month and ONLY after advertising heavily on Google, offering discounts all over the place, and offered free shipping on top of that. The customers expected champagne goodies for the price of cheap beer----I kid you not and every pathetic sale was a major deal. In the forums, sellers were desperate and begging for buyers. Then there were the professional tweeters on there and begging for sellers to purchase a "promo." Pay $20 a week for increased views to your booth. After Christmas, I became pretty disgusted and stopped caring about selling on there. I'd listed over a 1000 items and made basically no profit on the time I was there, due to discounts and all but giving stuff away just to say I had a buyer.

Date of experience: January 1, 2013

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States