Boats.netReviews 1,483

I ordered a part from Boats.net and paid extra for FedEx overnight Saturday delivery shipping. FedEx screwed up and I had to go pick up the part@ the 'local' (30 minutes away) distribution point. I contacted FedEx and they agreed to issue me a credit for the shipping charges but the credit had to go through Boats.net. So far I've contacted Boats.net 3 times over 3 weeks to get my credit. First call I was told that the a supervisor had to approve the credit before it would appear on my charge and the supervisor would call me back. No call back. Second time I was told the that a credit would be issued because the supervisor had approved it while I was on the phone and the credit should show up in a few days. On my third call I found out that they haven't even CALLED FedEx to confirm that they would issue a credit to Boats.net. Now I'm waiting for the supervisor to call me back to let me know if I'll get the credit and how much the credit would be. This shouldn't happen. I won't be using Boats.net for ANYTHING in the future.

I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day. Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager, well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording. I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges. I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!