About the Business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
No response still waiting 25 days tried calling several times they where supposed to call back still no responce I think the whole site is a scam do not buy They got my money and I still have to order parts elsewhere. I think they might be claiming bankruptcy no other reason makes since Same thing happened to boaters world
When I ordered on may 6th the site said in stock then after a couple of days one part was not in stock so instead of shipping the part they say was in stock they wait until the other part comes in, now here it is 3 days after the part was supposed to be there I have not heard anything I dont believe for an instance it has anything to due with covid unless your whole staff is infected and if that is the case should you still be selling products and spreading it. Get off your duff and send my order or give me a reasonable reason as to why it takes 24 days to ship something you said was in stock when i ordered it.
They currently can't get parts from China. They say they are in stock, but are not. I called several times and was always around 190 in waiting line. They don't respond to emails because they know they can't deliver. DON"T ORDER PARTS HERE> I can't even cancel my order. Thanks for taking everyone's money.
Paid for faster shipping. Emailed them to cancel, they sent me a tracking number. That number shoes it was never delivered to UPS, just a label was printer. BAD PEOPLE. RUN AWAY
Hi David,
We are sorry to hear about your experience with our customer service team. We are working hard to keep up with the increased traffic during this difficult time and we really appreciate your understanding. We have sent you a direct message and we hope to hear back soon.
Well, first I ordered parts that according to the website were all in stock. Then got an e-mail saying it would 7 days until one part was available, so I waited an extra week. Then the order sat at BOATS.NET for an additional 8 days before it was shipped. It's been over three weeks and I still don't have the parts. Sent two e-mails, none were returned. So I wait, but I will never use them again! BTW, I found all the parts IN STOCK and cheaper with faster shipping on a different website.
Hi Jim,
We apologize for the long wait time on your order, it's frustrating to us as well to not be able to deliver up to our usual standards. We are sure your parts will arrive shortly.
Ordered a few parts, paid extra for faster shipping. Immediately received an email stating pandemic is slowing things down, understandable. Took 5 days to ship. Got around to installing the parts and one was bad, sent an email that took a week to get a response on, but was positive, they were going to ship out another. 15 days later, I received notification it has shipped. So, I ordered the parts to get on the water, a month later I am no closer. No issues with customer service, issue is with time. A month says they are completely overwhelmed or they are selling what they don't have in stock.
Hi Chad,
We appreciate you reaching out to us. Please email us at Loyalty@partzilla.com so we can look into the status of your order and get back to you with an update shortly.
Not possible to put à 0... incredible. Invoice payed, tracking as same position since 3 weeks. No answer. It's realy easy to earn money in this configuration. Cancel any order in this website. Hervé GERARD
Hi Herve,
We are sorry it is taking so long for your parts to arrive. While parts are taking longer than usual to be delivered, three weeks is unacceptable to us. We hope that once we are able to return to our regular shipping times we will be able to win you back as a customer.
May 10 ordered parts. Auto email says may be 2-3 days delay. OK Coronavirus - understandable. Next day, email received: one part not in stock will have on May 13. Next day, new email, same part - say they will have it on May 14. May 15 - 19 no change, no shipment, no communication. I send an email and get an auto response that it may take 3-4 days to get a real response but here's a phone number if you really want to talk to us. I try to call the number and they are closed except very limited hours. Fine I try again after 10 am and the auto phone system says I am #125 in line. Auto phone system offers option for them to call me back when it is my turn. I try that but it doesn't respond. I wait 20 minutes and I have moved from 125 to 111. I am at work, I can't wait any longer. Of course they are only open in hours that I am at work. Tried a few more times to reach them by phone - no way to get someone on the line. I have sent them THREE Emails asking them to cancel my order. I have picked up the parts locally and don't need them anymore. Nine days now and they have NEVER responded to any of my emails. Yesterday they send an email that my order has been shipped. This is not just REALLY BAD SERVICE, it is CRIMINAL and FRAUD. They are not even trying to deliver parts within the time frame they claim. How can any company operate a website that takes your credit card and then prevent any communication from customers? I had a good experience with this company a few years ago but I will never use them again. Consider yourself warned.
Hi Russ,
We are sorry it has been so difficult for you to get in touch with us. As an boating aficionado myself I understand how frustrating this is for you. Our call centers have been operating with shorter hours and increased traffic due to the current health crisis and its repercussions. If you still haven't received your order, send us your information at loyalty@partzilla.com and I will personally look into the status of your order.
12 days in and not one person can give me an idea when my parts will ship! Horrible customer service! Supervisor too lazy to see how many orders are in front of mine? The parts are all in your own warehouse and have been from day one! Not one other business has treated me and my business partners like this. I have ordered parts and other things from every place you can think of on the net lately and not one company had a delay getting them to me. You should have warned everyone you laid all your employees off in your warehouse instead of making excuses that are not true, having customers waiting forever with no darn idea of when anyone will get around to shipping my parts!
Hi Jason,
We've attempted to reach out to you privately so we can update you on the status of your order. COVID-19 work regulations require that our warehouse operates at half capacity. We know that shipping times have been longer than you are used to and we are sorry for the inconvenience.
I ordered the part on the 14th and paid for 1-3 shipping. It's currently the 22nd and the order is still being processed. I could have drove from pa to ga and got the part myself in this amount of time!
Hi Tim,
We have shared with our customers before they place their order that parts are delayed several business days due to the current situation. We are looking forward to returning to some semblance of normal, and to the high level of service our customers are used to, very soon. We appreciate your understanding and we are sure your order will arrive very shortly.
I've ordered several times and always get what I need. Quick delivery from Georgia to Ohio. I've even had a combined order of motorcycle parts and boat parts. Always original equipment parts. I used to work for a local marina as a mechanic and I still do work for friends on a variety of brands of motors. It's nice to be able to go to boats.net and get what I need.
Hi Mark,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Boats.net. We are glad to continue to be able to provide fast shipping even during this difficult time. We look forward to your next order.
I bought an oem Honda propeller - perfect product, good price, fast delivery to other side of the earth. Thank you.
Hi Ari,
Thanks for your kind review. I am glad to hear that you are happy with the Honda propeller and the service you received at Boats.net. We look forward to seeing you again soon.
I have been buying small engine parts at this site for years. Their inventory is always accurate and up to date. I usually just order on the friendly user website but occasionally need live help and their customer service is very professional.
Hi Bob,
We really appreciate your kind review. We are constantly improving our site to make it easier and simpler for you to order parts for your boat. We look forward to your next order.
Ordered head gaskets and water jackets for my motor on may 8 2020 they were paid in full 3work days later they said it will be shipped on wed nothing I called them and was told due to the virus it can't be shipped untill mon ok mom came and went finally opened a case on PayPal no more excuses stop taking orders if u can't ship 5 Fffff terrible blame game with them completely crappy co. To do bus. With BEWARE!
Hi Stephen,
We are very sorry to read your recent review. We are working hard to deliver you your parts as quickly as we can and we know how frustrating it is to have to wait so long. The current health crisis has affected every business differently, even Amazon is taking several days longer to deliver all non-essential items. We will continue to deliver high-quality OEM parts to our customers, even if they don't arrive as fast as usual. We hope you will be patient with us during this difficult time.
I won't be doing business with this company. I have a new marine repair business and was hoping they were going to be one of my suppliers. I placed an order on May 7th and other than receiving a notice that shipping would be delayed 3-4 days, I have heard nothing. It is now May 19th and my order has not been processed, they won't return my email's and the person I finally talked to at boats.net could give me no answers or look into why it has not been processed.
I will call tomorrow and cancel the order and receive my refund.
PS: there was no delay in them taking my payment. I am very disappointed with there professionalism.
Hi Henry
Congratulations on your new marine repair business. We want to be your partner and I can assure you that this is not the way we do things at Boats.net. We pride ourselves on fast, free shipping, but the current health crisis has caused significant disruption to the entire OEM and aftermarket parts supply chain. We often have to wait several days longer than expected to receive parts from our manufacturers and when received we must inspect and repackage to send out to you. We are also sorry about the communications issues you experienced, the customer service representative you spoke to should certainly have been able to look into your order and give you an update. Please contact us at loyalty@boats.net with your order number and I will be sure to escalate this issue appropriately.
Purchased part to get here faster than the dealer since it said 2 day shipping it's been 2 weeks and it didn't get shipped out. Called serval times and lines were full, left extensive emails on to just cancel my order and do get into contact with them until the day after, after sitting on hold for 40 min(said 15min) just for him to tell me that they just shipped and cannot cancel. Terrible customer service and way they do business, took the money out day of and didn't take any action, scammers
Hi Andrew,
We have reached out to you by private message to apologize personally for the delay in your order. We are experiencing significant delays on orders from our manufacturers, and because of workplace safety regulations orders are shipping from our warehouse several days later than usual. We are doing everything we can to continue to deliver parts as quickly as possible and I am glad to read that your order was already on its way to you when you contacted our customer service team.
I have purchased several parts for our boat and the orders have always been correct! That goes a long way today. Website easy to use too.
Hi Philip,
Thanks for your amazing review. We're glad you found ordering with us simple and easy. We look forward to your next order.
The reason for this review an not 5 stars is because I've ordered parts that were supposed to be here tuewas canceled an sent email said it would be thurs.Ok so waiting an still nothing on sun. Did not receive tracking information either. So i don't know where package is at. I Won't be doing business with this company again. Buyers beware.
Hi Russell,
Thank you for reaching out to us. All our parts are currently taking 3-4 more days than usual to arrive due to COVID-19, and we appreciate your patience. We sent you a direct message and we will update you on your tracking information and get your order out to you right away.
The manager that I spoke to yesterday would not help me get an order that was 11 days past and still wasn't shipped due to back ordered part. He told me it was at the warehouse and he couldn't due anything to help. He wouldn't call on my behalf and expedite my long over due order. I explained that my customer was mad and about to take the repair somewhere else. He didn't care. At the end of conversation of me pleading for some help, he said to me " if I see your order around I will try to get it going." Just wow! If you research my purchase history you can see it's extensive. If I lose this customer over this you will lose a customer! I have been paying for expedited packages, but there is no hurry on your behalf. But if I don't pay the expedited shipping they hold the order up even longer. Your shipping department has gone down hill in the last 6 months. SIM Yamaha is looking better every day!
Hi Robert,
We don't want to lose you as a customer. We are sorry for the delay. Everything is taking a little longer to arrive and we understand your frustration. I reached out to you privately and I am sure we will be able to resolve this.
Honda oem propeller. Just as described. Very good price. Fluent delivery to the other side of the world. Thanks.
Hi Ari,
We are glad you took the time to leave a review. We appreciate hearing feedback and we are really happy to hear your experience with Boats.net was just what you were hoping for. With an amazing selection of parts, fast shipping and the best value around make us hard to beat. We hope to see you order from us again soon!
The site navigation is easy and the product presentation is fine. They sent my order out right away, which is important if you need to be out on the water. The price of my part was on par with other places. It just hurts to have to pay so much to ship such a tiny item.
Hi Sherry,
Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running! We recommend combining multiple orders into one order over $149 so you can take advantage of our free shipping. We look forward to working with you in the future.
I operate a fishing charter company based on Vancouver Canada. Over the years I have relied on Boats.net for service and regular maintenance parts for my twin Yamaha F 150 xb outboards. I found them to maintain a excellent stock, customer service has been top notch with great prices. They were able to supply me the parts I needed in order to keep my boat on the water and maintain business operations. Highly recommend.
Hi Wayne,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Boats.net in the future. We look forward to your next order!
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Hi Charles,
I wish the circumstances were different. I know how frustrating to be waiting for something to arrive much later than expected. We are sorry for the delay.