Russ B.

May 10 ordered parts. Auto email says may be 2-3 days delay. OK Coronavirus - understandable. Next day, email received: one part not in stock will have on May 13. Next day, new email, same part - say they will have it on May 14. May 15 - 19 no change, no shipment, no communication. I send an email and get an auto response that it may take 3-4 days to get a real response but here's a phone number if you really want to talk to us. I try to call the number and they are closed except very limited hours. Fine I try again after 10 am and the auto phone system says I am #125 in line. Auto phone system offers option for them to call me back when it is my turn. I try that but it doesn't respond. I wait 20 minutes and I have moved from 125 to 111. I am at work, I can't wait any longer. Of course they are only open in hours that I am at work. Tried a few more times to reach them by phone - no way to get someone on the line. I have sent them THREE Emails asking them to cancel my order. I have picked up the parts locally and don't need them anymore. Nine days now and they have NEVER responded to any of my emails. Yesterday they send an email that my order has been shipped. This is not just REALLY BAD SERVICE, it is CRIMINAL and FRAUD. They are not even trying to deliver parts within the time frame they claim. How can any company operate a website that takes your credit card and then prevent any communication from customers? I had a good experience with this company a few years ago but I will never use them again. Consider yourself warned.