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Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
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You have always delivered my parts on time and in great shape. I have no complaints at all. Thank you very much.
Web site is easy to use. Part now expected to be delivered 7+ days after order. Quickly found the part I wanted. I needed the part quickly so I paid for expedited shipping. After 1 day, no change in status of my order online. After 2 days, no change in status. After 3 days, no change in status. I called them on the 4th day and they said it was "going out today". On the 5th day their was no status change online. I called them and they said, "The order was stuck". Stuck? I told them I needed 1 of the 5 parts I ordered immediately. It weighed 1.5 pounds. I agreed to pay $45 to get the 1 part sent overnight. I could wait on the other parts via UPS ground. Well, just what showed up via overnight delivery... 2 of the parts I don't need. Guess what was not delivered overnight. The part I need! Oh well, I guess I won't be taking my boat on this vacation. This could have been avoided. Very disappointing.
Ed - We are very sorry to you didn't receive your parts in time. Ensuring all our customers receive their parts as soon as possible is truly our #1 priority. Unfortunately, parts that are directly shipped from the manufacturer can have unexpected delays not within our control. The Covid shipping crisis can also make shipping even more unpredictable. We make every attempt to ensure all orders are promptly shipped as soon as possible and we are very sorry this time it didn't meet your expectations.
Boats.net had the correct repair kit in stock and was shipped out same day. Great customer service and prices.
Hello Chris,
Our customer service team is always there to make ordering from Boats.net a breeze. Whatever questions you may have, our expert customer service team can handle. We love our customers and we appreciate your feedback. We hope you order from us again.
Everything they offer is great. Only thing I would like to see to make this a five star review is quicker shipping times and better notifications when things are on back order.
Hi Roy,
Thanks for the nice review. Our customers know that a Partzilla part means only a part of the highest quality and at the very best price on the internet. We want you to get back to doing what you love and that’s why we try to deliver parts as fast as we can but we are still trying to improve. We hope you will order from us again!
I had an overall good experience with boats.net. They have a great selection of product that I could not find elsewhere and they went above and beyond to help me with any issues.
Hi Eric,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have a fantastic customer service team that is here for your every need and it means a lot to them when we receive kind feedback.
I rebuilt my 1999 Honda 30 with Boats.net the website was a breeze to navigate the sectional break down was so much help all the parts were Honda original parts very high quality everything was as advertised fast shipping top notch company so much easier then using the local marina
Hello Stephen,
We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.
I have bought 4 different times from boats.net and every time they ship all my items fast and the customer service is the best very friendly and helpful. Highly recommended
Hi Brent,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future!
I ordered a lower unit gear case for my Honda outboard and was told it would ship the next day, then got pushed out 2 weeks and now an additional 3 weeks. Order status say that it would be available first on May 25, then June9th and now June 30. Just bad business to do this to people. Really a bait-n-switch, they say they have the part but they really don't. Buyer beware!
Hi Sean,
We appreciate you reaching out to us. We are sorry to hear that your order is taking longer than you expected. We will do a better job keeping our part ETAs accurate in the future. We hope you will give us another opportunity so we can show you Boats.net at our best.
I am very grateful for Boats.net. I have been able to find what I need for my outboard motor and accessories for my boat. When I had a question I was able to speak with someone AND get great diagrams for what I needed. I know we should shop local, I consider them my local go to store.
I also like their YouTube videos, they are helpful without silly talk or poor video.
Hi Pat,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have a fantastic customer service team that is here for your every need and it means a lot to them when we receive kind feedback.
Enjoy doing business With boats.net but like any company there always room for improvements. I ordered my big Tiller for my 60hp Yamaha during trying times when Covid 19 was rampant in Albany Ga. I know it was hard for the employees working there but they took care of my order in great order. Thanks to all and even the young lady in the front office.
Hi Wayne,
We are glad to read your review, and we appreciate your honest feedback. We are constantly looking to improve and get better. Have a great day!
Thank you for all your assistance. We appreciate all the good work you all do for us as your client.
Hi Gulf Coast Marine Repair,
We really appreciate your kind review, and we are glad to hear that your experiences with us have been great. We have a fantastic customer service team that's here for your every need, and it means a lot to them when we receive kind feedback.
I don't order anything from them anymore unless can't find some where else
98 miles apart takes a wk
Hi Kenny,
We sincerely apologize for the long shipping times. We have been making every effort possible to get you the parts you need in a timely manner. We will continue to work on improving our shipping speeds and we hope you will give us another chance.
Control Panel went out on Trolling Motor; ordered a new one online and had it installed within a week!
Great service!
Hi Kay,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.
Placed an small order (gas tank) but item arrived quickly and it order. We will definitely use Boats.net for any future boat needs.
Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! We look forward to your next order.
Place an order with another vendor showing the part on hand. Not true. I called Boats.net, they confirmed the part was available and had it to me within 2 days. I highly recommend Boats.net.
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.
Been using Boats.Net for years and for the most part they have been very reliable. Good genuine factor parts and fair shipping. I especially like the parts breakdown diagram so I know I'm ordering the right stuff. But recently, I am still waiting on an order placed weeks ago. When the order was placed, the advised lead time was 4 - 6 days, but no parts and no followup explanation. Boats.Net did charge me for the parts even though they did not deliver. Disappointing!
Hello Charles,
Thanks for the review. Our customers know that a boats.net part means only a part of the highest quality and at the very best price on the internet. We want you to get back to doing what you love and that’s why we try to deliver parts as fast as we possibly can, I am sorry that recently your orders took longer to ship. We hope you will order from us again!
I bought 2 items from this company for my Honda Lawnmower, the price was great and shipping was fast, differently recommend this company
We are glad to hear that everything went well with your order. We try to deliver parts in a timely fashion so you can get back riding and doing what you enjoy most. We hope you will order from us again!
Very Nice to have a site that provides drawing, technical info, and great price/availability for all my boat repairs! Thanks!
Thanks for your kind review. We try to find the balance between affordable prices and high-quality parts, and we are proud to boast one of the largest OEM part inventories in the U.S. as well as the very best prices on the internet. If you can find a better price elsewhere, we'll match it! We hope you order from us again soon!
I allwese order OEM part no problem at all very happy. Keep my engines in good working conditions.Im fishing at lease 3 days a week
We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
This place has been outstanding from costumer service to shipping in a timely manner. I will continue to do business with them.
Hi Sean,
Our customer service team makes every effort possible to make the Boats.net experience as easy and seamless as possible. If you ever have any questions about your order feel free to ask them anything. We hope you will order from us again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dale - We are so happy to hear you are receiving your parts on time. We thank you for taking the time for sharing your 5 star review.